Quick Induction for Clinical Staff RWT Education Academy Education & Development inspiring excellent patient care MI_5620814_12.07.19_V1 Welcome from the Chief Executive Dear Colleague, We are one of the largest acute and community providers in the West Welcome on board! Midlands having more than 850 beds on the New Cross site. We also have 56 rehabilitation beds at West Park Hospital and 54 beds at I look forward to working with you all. Cannock Chase Hospital. We are the largest employer in Wolverhampton, the Trust employs Kindest Regards more than 8,000 staff, covering more than 350 different roles. We provide services from the following locations; New Cross Hospital – secondary and tertiary services, maternity, Accident and Emergency, critical care and outpatients David Loughton CBE West Park Hospital – rehabilitation inpatient and day care services, Chief Executive therapy services and outpatients Cannock Chase Hospital – general surgery, orthopaedics, breast surgery, urology, dermatology and medical day case investigations and treatment (including endoscopy) More than 20 community sites – community services for children and adults, walk-in centres and therapy and rehabilitation services Primary care – Nine GP practices have now joined us and offer extended opening hours to patients. Page 1 1 Welcome from the Chief Executive - continued Management Structure Professor Steve Field CBE Chair David Loughton CBE Chief Executive Mike Sharon Dr Jonathan Odum Kevin Stringer Anne-Marie Cannaby Gwen Nuttall Alan Duffell Sultan Mahmud Director of Strategic Medical Director Chief Financial Officer Chief Nursing Officer Chief Operating Officer Planning and Director of Workforce Director of Integration Performance Divisional Medical Divisional Medical Divisional Medical Director - Division 1 Director - Division 2 Director - Division 3 Mr Ian Badger Andy Morgan Dr Cathy Higgins and and Dr Simon Fenner Dr Ananth Viswanath Dr Mona Sidhu Page 2 2 Trust’s Values and Behaviours Values Behaviours Love to see Expect to see Don’t want to see Shares lessons learned to help Always follows agreed safety Shows a lack of focus on others to improve safety. and wellbeing procedures. safety and wellbeing in their Safety Learns from mistakes and day-to-day work. asks for help if they need it. Encourages others to raise Speaks up every time Keeps concerns to Raising concerns about safety or standards on safety, care or themselves, and rejects concerns attitude. dignity are not met. Welcomes feedback about their own Safe & feedback. behaviour. effective Seeks ways to enhance Keeps people informed and Doesn’t give people the understanding of information gives clear explanations in information they need. Uses We will work Communication being communicated to meet ways people can understand. jargon inappropriately. collaboratively to people’s needs. prioritise the safety Encourage others to Works as part of a team. Co- Excludes others and works in of all within our care contribute and demonstrates operates and communicates isolation. environment Teamwork better ways of working within with colleagues. Values other and across teams. people’s views. Is constantly aware that what Is calm, patient and puts Passes on their negativity/ Reassuringly they say and do affects how people at ease. stress. Is critical of other professional safe other people feel. teams or colleagues in front of others. Page 3 3 Trust’s Values and Behaviours - continued Values Behaviours Love to see Expect to see Don’t want to see Goes out of their way to make Is polite, friendly, makes Ignores or avoids people. people feel welcome. eye contact, smiles where Is rude or abrupt, appears Welcoming appropriate and introduces unapproachable / moody. themselves. ‘Hello my name is .. .’ Applies a broader Treats everyone as an equal Ignores people’s feelings understanding of the diverse and valued individual. Acts to or pain. Makes people feel Respectful needs of patients / colleagues. protect people’s dignity. bullied, belittled or judged. Supports others to be Kind & themselves. caring Thinks about the needs of Is attentive and responsive in Makes people feel like a others. Goes the ‘extra mile’ a timely way, compassionate, burden: ‘It’s not my problem’. We will act in the best Helpful for other people. helps people who need help, interest of others at all or finds someone who can. times Never walks by. Makes time to listen and Listens and responds to Disinterested, dismissive or Listen respond to people even when people in an attentive and talks over people. busy. responsive manner. Goes out of their way to make Acknowledges people’s Doesn’t notice or appreciate people feel valued for their efforts. Notices when people people’s efforts. Appreciate efforts and achievements. live up to our values, says thank you. Page 4 4 Trust’s Values and Behaviours - continued Values Behaviours Love to see Expect to see Don’t want to see Their positive attitude inspires Always aims to achieve the Accepts mediocrity or moans Aiming High others to achieve the highest best results. without looking for solutions. levels of quality. Helps others to find creative Suggests ideas for better ways Resists change: ‘we’ve always Improving solutions to problems and of doing things and looks for done it this way’. Exceeding shares good practice. opportunities to learn. Shows enthusiasm and energy Takes responsibility and has a Avoids responsibility. Blames expectation Responsible to achieve excellent results. positive attitude. or criticises others. We will grow a Always respects the value of Is on time, efficient and Misses deadlines or keeps other people’s time. organised. Apologises and people waiting, without reputation for Timely explains if people are kept explanation/apology. excellence as our norm waiting. Helps others to understand Thinks beyond their own job Focuses on their own Makes how services connect. and team to make things department needs to the connections easier for people. detriment of the people they serve or work with. Page 5 5 About us The Trust Clinical Specialities Major Acute / Community provider with a wide range of community, Divison 1 Division 3 secondary and tertiary services. • Cardiology • Adult Community Services • Cardiothoracic • Children’s Services The Trust provides its services from the following locations: • Critical Care • Dermatology • New Cross Hospital – secondary and tertiary services, • General Surgery • Pharmacy Maternity, Accident & Emergency, Critical Care, outpatients • Head & Neck • Primary Care • West Park Hospital – rehabilitation inpatient and day care • Neonatal Services • Radiology services, therapy services, outpatients • Obstetrics & Gynaecology • Rheumatology • More than 20 Community sites – community services • Ophthalmology • Sexual Health for children and adults, Walk in Centre, therapy and • Pathology - Black Country • Therapy and Dietetic rehabilitation services, renal dialysis Partnership Services The Trust also provides Outreach and MDT services in: • Trauma & Orthopaedics • Urology • Cannock • Dudley Division 2 • Kidderminster • Acute Medical Unit • Walsall • Care of the Elderly • Bridgnorth • Diabetes • Stoke • Emergency Department The Services • Gastroenterology Tertiary and specialist services to the West Midlands (all except • Haematology neurosurgery, transplantation and burns) • Neurology • Oncology Secondary care services for Wolverhampton, South Staffordshire, • Outpatient Services Walsall, Shropshire and Dudley • Rehabilitation Community services for Wolverhampton and borders • Renal • Respiratory • Stroke Page 6 6 NHS Constitution The NHS belongs to the people and The NHS For NHS staff the Constitution means an NHS-wide commitment to Constitution was published in January 2009. It brings equipping them with the tools, training and support they need to deliver together for the first time in the history of the NHS in high quality care. one place, what staff, patients and public can expect from the NHS. It explains that by working together The Constitution will help ensure that we are all empowered to take we can make the very best of finite resources to control and make choices over our care. Beyond this, the ambition is that improve our health and wellbeing, to keep mentally it will lead to real behaviour change among us all with each and every and physically well, to get better when we are ill and when we one of us making the very best cannot recover to stay as well as we can to the end of our lives. The The NHS is founded on a common set of principles and values that Constitution reaffirms that the NHS belongs to us all and everyone has bind together the communities and people it serves – patients and a role to play in its success. public – and the staff who work for it. As well as capturing the purpose, principles and values of the NHS, Principles that guide the NHS the Constitution brings together a number of rights, pledges and responsibilities for staff and patients alike. Seven key principles guide the NHS in all it does. They are underpinned by core NHS values which have been derived from extensive discussions These rights and responsibilities are the result of extensive discussions with staff, patients and the public. These values are set out below: and consultations with staff, patients and public and it reflects what matters to them. In response to feedback from them, the final 1. The NHS provides a comprehensive service, available to all Constitution has been strengthened. It will help to improve patients’ irrespective of gender,