Recommended Candidate: Susan Dujmovic Business Experience and Education Employment Organization Name Position Start Date End Date Retired N/A September 2019 Present HSBC Bank Canada Head of Corporate Sustainability September 2018 September 2019 HSBC Bank Canada Sabbatical September 2017 September 2018 HSBC Bank Canada Head of Regulatory Compliance, Retail January 2015 September 2017 Banking & Wealth Management (RBWM) HSBC Bank Canada Chief Risk Officer, RBWM January 2011 January 2015 Prior to being Chief Risk Officer in 2011, Ms. Dujmovic held several positions at HSBC Bank Canada from 1987–2011. During her more than 30 years with HSBC Bank Canada, Ms. Dujmovic established herself as a strategic executive leader with a proven governance skillset. Recognized for her ability to develop strong partnerships and drive growth strategies and initiatives, Ms. Dujmovic has held a variety of executive management positions working with the HSBC’s domestic and international sectors in the areas of Risk Management and Governance, Compliance and Corporate Sustainability. Bringing her wealth of knowledge as an experienced director with extensive audit, risk and governance expertise, she is currently Audit Committee Chair for Partnerships BC, a provincial crown corporation and procurement advisor for major infrastructure projects in B.C. As a community leader, Ms. Dujmovic remains committed to serving on the boards of non- profit organizations, most recently as a Director and Audit Committee Chair of the Hawaiian Legacy Reforestation Initiative, a sustainable reforestation initiative. Board Experience Organization Name Board Chair (Y/N) Start Date End Date Committees Infrastructure BC N August 2020 Present Audit Chair Hawaiian Legacy Reforestation N January 2020 Present Audit Chair Initiative Beach Grove Golf Club N December 2020 Present Finance Vice-Chair, Governance and Audit Mutual Fund Dealers N September 2017 September 2019 Regulatory Issues Association Committee & Audit Royal Canadian Mint Y September 2006 June 2018 Audit Chair Coast Mental Health N November 2010 November 2013 Audit Chair Financial Literacy Sophisticated Relevant Accredited Post-Secondary Education Degree or Certification Obtained Name & Location of School or Institution Date Completed ICD.D Institute of Corporate Directors June 2013 FICB Institute of Canadian Bankers June 2007 BA University of British Columbia April 1989 Other Relevant Educational Programs Completed in the Last Five Years N/A Community Involvement Organization Involvement Start Date End Date Beach Grove Golf and Director, Finance, Audit and Governance December 2020 Present Country Club Committees Hawaiian Legacy Reforestation Director and Audit Chair January 2020 Present Initiative Coast Mental Health Audit Chair November 2010 November 2013 Courage to Come Back Awards Committee Chair May 2001 May 2003 Dinner Recommended Candidate: Susan Dujmovic (Continued) Experience Directly Related to the 2021 3. Public Policy/Government — understanding of the Ideal Candidate Description federal and provincial government public policy and decision making-making process, including government 1. National Financial Services — experience with strategy relations and regulations, through specific government- and operations with a national scope. This includes related experience. a focus on retail and small business and a deep As RBWM Chief Risk Officer, I had a direct relationship understanding of credit risk management and federal with OSFI. I also participated in the development of banking regulatory compliance. policy via CBA special interest groups. For example, I I have business and functional experience with a global was part of the CBA Mortgage team that helped OSFI and national bank. As Chief Risk Officer for Retail shape the B-20 Guidelines and was responsible for the Banking and Wealth Management (RBWM), I oversaw all implementation of those policy guidelines in Canada respective enterprise risk areas with particular emphasis for HSBC. As Head of Regulatory Compliance, I had on credit risk management. I led the small business and relationships with the MFDA, IIROC and FCAC and in 2017 retail lending underwriting teams across Canada and was appointed as an industry member to the MFDA Board was responsible for credit risk strategies, modeling and and sat on the Regulatory Issues and Audit Committees. policy. I also led the RBWM Regulatory Compliance team across Canada and developed relationships with all key Coast Capital’s Future and Values Alignment federal and provincial regulators. 1. Cooperative values are fundamental to the way Coast 2. Digital Expertise — understanding of digitalization, Capital operates as a business. What are your personal omnichannel business models and the use of digital values, and how would you exhibit these in serving as a technologies to provide new revenue and create value- Director? producing opportunities. This experience would include Developing respectful relationships with other board knowledge of how to shape the process of adding members, management and stakeholders have always digital dimensions to business models and customer/ been a priority for me, and I believe those relationships member relationships and how to transform a business should be based on honest, open and collaborative to become more agile and responsive to its customers’/ communication despite potentially differing views. I members’ needs. also believe a Director should be an active participant I was a key contributor to two major digital in and outside of the boardroom, and by that, I mean be transformation projects at HSBC. The first was a global inquisitive — ask questions and be present. transformation project called OneHSBC. My involvement was to represent credit risk and contribute to the 2. The financial services sector is undergoing tremendous digital process enhancements for mortgage and loan change. What do you see as being fundamental to Coast underwriting. The second was a $100m investment Capital’s continued success, particularly as a federal over three years into RBWM with three main digital credit union? focus areas: auto-decisioning for mortgages and loans, When Coast expands its reach nationally, it will likely improved front line interface for customers, and new be by acquisition. I believe it will be critical that the digital platforms for the mutual funds and discount organization to be acquired be a “fit” and build on Coast’s brokerage businesses. greatest strengths, which are its culture and customer focus. HSBC Bank Canada grew by acquisition, and there were many challenges and learnings as a result in terms of people, markets, systems and processes. In addition, making banking easy for customers by focusing on digital enhancements with use of AI will be important in order to compete for the next generation’s business and compete with emerged fintech industry. Candidate Statement In addition to extensive corporate governance experience, I believe that I have the skills the Board is seeking. I have national banking experience with a focus on credit risk management, including underwriting, policy and risk analytics. I oversaw all areas of risk as RBWM CRO and was directly involved in two major digital transformation projects at HSBC. As Head of Regulatory Compliance, I developed key regulatory relationships. As Head of Corporate Sustainability, I implemented the global sustainability strategies with emphasis on sustainable finance and community investment..