Quest® NetVault® Backup 12.3 Administrator’s Guide for Managed Service Provider © 2019 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc. The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document. If you have any questions regarding your potential use of this material, contact: Quest Software Inc. Attn: LEGAL Dept. 4 Polaris Way Aliso Viejo, CA 92656 Refer to our website (https://www.quest.com) for regional and international office information. Patents Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at https://www.quest.com/legal. Trademarks Quest Software, Quest, the Quest logo, QoreStor, and NetVault are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit https://www.quest.com/legal/trademark-information.aspx. All other trademarks and registered trademarks are property of their respective owners. Legend WARNING: A WARNING icon indicates a potential for property damage, personal injury, or death. CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed. IMPORTANT NOTE, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information. NetVault Backup Administrator’s Guide Updated - June 2019 Software Version - 12.3 NVG-106-12.2-EN-01 Contents Introduction . 15 About Quest NetVault Backup . 15 Key benefits . 15 Feature summary . 16 About this document . 16 Target audience . 17 Recommended additional reading . 17 Getting started . 18 About deploying NetVault Backup . 18 About NetVault Backup components . 19 NetVault Backup Server . 19 NetVault Backup Clients . 20 NetVault Backup plug-ins . 20 NetVault Backup WebUI . 21 Starting or stopping the NetVault Backup Service . 22 Enabling Web Service over HTTP or HTTPS . 22 Understanding Managed Service Provider . 24 About user and roles . 25 Registering tenant . 25 Overview of NetVault Backup WebUI . 26 Navigation pane . 29 Quitting NetVault Backup . 33 Work-flow in MSP environment . 33 Prerequisites . 33 MSP administrator work-flow . 34 Using the configuration wizard . 34 Monitoring the NetVault Backup Server . 36 Sorting records in NetVault Backup WebUI . 37 Customizing tables in NetVault Backup WebUI . 38 Filter options . 39 Configuring clients . 45 About NetVault Backup Clients . 45 Role-based access for NetVault Backup Clients . 45 Installing software from WebUI (push installation) . 46 About push installation . 46 Prerequisites . 46 Managing package stores . 48 Performing push installations . 50 Monitoring deployment tasks . 55 Managing deployment tasks . 56 Adding clients . 57 Quest NetVault Backup 12.3 Administrator’s Guide for Managed Service Providers 3 Contents Adding a client to the NetVault Backup Server . 58 Adding multiple clients . 59 Firewall settings . 61 Locating a client . 65 Checking communication through a firewall . 65 Removing a client from the list of available clients . 66 Managing clients . 66 Viewing client details . 66 Setting client description . 67 Installing plug-ins . 68 Checking for upgrades . 69 Installing product license keys . 70 Checking client access . 71 Removing plug-ins . 72 Removing a client from the server . 72 Managing client groups . 72 About client groups . 72 Creating a client group . 73 Viewing existing client groups . ..