Mavor and Council External Correspondence Summarv H • 01 (December 6 2010) , I '.",' ' FROM TOPIC . ' DEPL . AT. # ".'." " ,,' .'., ,-,- . ., i .' ' K. Svendsen,". CN Public & 471 CN Community Contact Report HR&CP Government Affairs 107376 Hon. K. Falcon, Minister 472 of Health Services Healthcare System HR&CP 107388 , H. Colis, Mothers Against Current EMF at SDSS and News from 473 HR&CP 107408 Power Poles - MAPP California 474 S. and J. Strukoff Welcome to Ladner Sign PR&C 107331 M. Kerr, Delta Early 15by15: Early Human Capital Investment in 475 Childhood Education PR&C 107398 Committee BC ENG 476 P. N. McConnachie Agricultural Crop Loss Due to Flooded Fields 107357 CC: CP&D 477 N. Peddle No Sidewalks Along Nordel Court ENG 107361 478 B.S. Parmar Request Traffic Light on 88th Avenue ENG 107378 G. Odsen, Greyhound Proposed Route Abandonment Licenced 479 Canada Transportation Inter-City Bus Route Between Vancouver and ENG 107390 ULC Nanaimo 480 J. Sigfusson Water Usage and Rebate Programs ENG 107397 481 D. Wittenberg Evergreen Line ENG 107330 482 B. Read Translink Funding. ENG 107410 483 F. Jameson Translink Smart Card Fare Coileciion System ENG 107413 FIN 484 B. & J. Kovacevic Translink Funding via Property Taxes 107391 CC: ENG Hon. M. McNeil, Minister 485 2010 Grants-In-Lieu of Property Tax Payment FIN of Citizen's Services 107342 D. L. Watts, Mayor, 486 Ramsar Wetland of International Significance CA&E 107374 City of Surrey M. Jackson, Senior Editor, Minister's Vancouver Wireless Station Interpretive Sign 487 CP&D 107386 Correspondence Unit, Project National Defence , S. Olson, Vice President & Chair, Government CP&D: 488 Relations Committee, Strata Property Act 107389 Fraser Valley Real Estate ' CC: LEGAL Board 489 T. Leys Delta Marsh Hunting CP&D 107396 471 Kelli Svendsen Senior Manager Public & Government Affairs Floor 2, 11717-138 Street Surrey, Be V3R 6T5 TYPE: ....!......'--r1r.:::l.!.._tl:..;-g:~t'et1.Jo. November, 2010 DEPT: ~"':::'-'-'=~-,-_ A. T. #: *::"";:~--I-..:r.,...., Mayor Lois Jackson I ? ce~'l'CIx,Y b ( \ 0 Corporation of Delta .( '1 '" 10./ I'ilet' it'?) 4500 Clarence Taylor Crescent Delta, BC V4K 3E2 Re: CN Community Contact Report Dear Mayor Jackson, Please find enclosed the first edition of the CN Community Contact Report which provides a 2008-09 year over year comparison on the types and number of calls and emails CN's Public Inquiry Line receives from residents across Canada with proximity' concerns. CN is committed to the communities in which we run through. In 2007, we began an active outreach program, the CN Community Networking Plan, which involved members of our Public and Government Affairs team and our operating officers meeting with all levels of government to discuss ways CN could continue contributing to the local and national economies while addressing proximity concerns. The plan is working well, and we are seeing a number of successful resolutions to proximity issues in your communities. Several examples of these resolutions are included in the enclosed edition of the CN Community Contact Report. In addition to the outreach program, CN has a Public Inquiry Line that plays a significant role in the success of our outreach program. The Public Inquiry Line is designed to be the central contact point for the general public with non­ emergency questions or concerns and can be reached by calling 1-888-888- 5909 or via email [email protected]. CN has provided a summary of complaints and enquiries received from the general public in . relation to its rail operations. Statistics are provided for the whole of Canada, for British Columbia and for the Metro Vancouver area, as well as a comparison with the previous year. The Public Inquiry Line receives thousands of calls and emails every year dealing with a variety of topics from blocked crossings to noise issues and property maintenance. eN will continue to strengthen our relationships with you and your communities and look forward to speaking with you should you have any questions regarding our outreach program or would like to request a meeting to discuss any specific issues of concern. Regards, Kelli Svendsen Page 2 How complaints are handled , The Public Inquiry Line maintains a list of contacts in various eN functions and when staff cannot answer a question or concern directly, a detailed email is forwarded to the applicable department or departments' contacts. The contacts either manage the file and respond directly to the caller if this is appropriate, or provide information back to the Public Inquiry Line for a response. In either case, Public Affairs managers are informed regarding the resolution or outstanding issue. Calls or emails relating to proximity concerns are forwarded to the appropriate field contacts, as well as other functions, for example: Law, Real Estate, and Engineering, depending on the specifics of the concern. This ensures all relevant eN departments are made aware of the concern and are able to provide feedback or information as required for a response. Documenting inquiries, concerns and complaints In 2007, a database was designed and then implemented for the Public Inquiry Line to track calls as a means to identify trends or areas of concern. This report provides a 2008 - 2009 year over year comparison on types and number of calls in four categories-blocked crossing, crossings, environment and safety-for Canada and by province. The 'provincial reports include a category breakdown, top types of calls, a general summary, dties with high call levels and success stories. The chart on page 2 shows a year over year comparison for Canada of the number of calls logged relating to the four categories between the periods January through December 2008 and 2009. Note: A small number of the calls/emails received related to other railways and were redirected to (P or others, however, these numbers are included in totals. eN Community Contact Report - .7:008 2u09 I 1 Overall Canada Summary Blocked Crossing(l) 2008 274 2009 224 ~ 18% Crossings(2) 2008 486 2009 583 l' 20% Environment 2008 1042 2009 1146 !f'I10% Safety 2008 440 2009 543 !f'I23% 2008 Total 2242 2009 Total 2496 1'11% to Blocked crossing - motorists being held up by trains stopped on crossings for extended periods of time, trains moving through crossings for extended periods, trains sWitching into yards and moving back and forth over crossings (2) Crossings _ condition of crossings including individuals wanting to put in a claim for vehicle damage. Top areas of concern in Canada (2008/2009 combined) versus overali total of 4738 (numbers rounded) General property maintenance (grass, weed$. garbage,. graffiti, trees, f~ndng) 983 21% Condition of crossing 724 15% Whistling 474 10% Blocked crossing 498 11% Trespassing 223 5% Concerns with drivers of CN vehicles/transport trucks 124 3% Noise (yard, switching, equipment) 117 3% Track work noise 54 1% Vibration 56 1% Train noise/squealing wheels 43 1% 2 I 2008 - 2009 - CN Community Contact Report Provincial Focus (Blocked Crossing, Crossings, Environment, Safety) BRITISH COLUMBIA Be Summary Whistling concerns dominated the types of calls Total calls: 563 - 12% of overall calls received in Canada received by the Public Inquiry Line with the largest number from Greater Vancouver (46). The majority of these came from North Vancouver where CN Blocked CrOSSing 2008 26 carries bulk traffic originating from North Vancouver businesses. The area has a number of crossings in 2009 18 "" 31% close proximity to each other resulting in extended Crossings 2008 39 train whistling. eN continues to advise residents 2009 37 ~5% of the regulations around whistling and works Environment 2008 106 with the City of North Vancouver, the Distrcit of North Vancouver, Transport Canada and Port 2009 210 ~98% Metro Vancouver to resolve the issue with all Safety 2008 46 . transportation participants, reinforcing that anti­ 2009 81 l' 76% whistling applications are the responsibility of the respective municipality. 2008 Total 217 2009 Total 346 +59% The Public Inquiry Line received 40 whistle-related calls from Chilliwack, including 37 in 2009. Thirty­ four of the 37 were in late October into November Top areas of concern (2008/2009 combined) versus overall BC total after the City opened a new crossing while the anti­ Whistling 113 20% whistling process was being finalized. General property maintenance 81 14% Condition of crossing 40 7% General property maintenance calls related to garbage anc1 other debris, tree maintenance, graffiti and grass or weed concerns. 4 1 2008 - 2009 - eN Community Contact Report Vancouver and Greater Vancouver area (Burnaby, Langley, Chilliwack, Kamloops, Prince George, Squamish - New Westminster, Richmond, Surrey, White Rock) BC centres receiving 10 or more calls (2008/2009) Total calls: 137 - 24% of total BC calls Total calls: 130 - 23% of total BC calls Blocked Crossing 2008 Prince George Blocked Crossing 2008 2 2008 Total Crossings 2008 8 2009 Prince George 2 2009 11 1'138% Kamloops 4 Chilliwack Environment 2008 34 2009 Total 7 ~ 600% 2009 45 l' 32% Crossings 2008 Kamloops Safety 2008 16 Chilliwack Squamish 2 2009 21 1'31% Z008 Total 4 2008 Total 60 2009 Prince George 4 2009 Total 77 'I' 28% Kamloops 2009 Total 5 l' 25% Environment 2008 Prince George 5 Kamloops 11 Top areas of concern (2008/2009 combined) versus overall Vancouver area total Chilliwack 4 Squamish 2 Whistling 46 23% Z008 Total 22 General property maintenance 20 15% 2009 Prince George 5 Noise (yard, switching, equipment) 26 13% Kamloops 10 Chilliwack 45 Squamish 3 2009 Total 63 1'186% Safety 2008 Prince~eorge 3 Kamloops 4 Chilliwack 3 Squamjsh 2008 Total 11 Z009 Prince George 7 Kamloops 6 Chilliwack 2 Squamish 2 2009 Total 17 "" 55% Z008 Total -38 2009 Total 92 "" 142% Top areas of concern (2008/2009 combined) versus overall centers total Whistling 46 35% • General property maintenance 18 14% CN Community Contact Report - 2008 - 2009 I 5 472 BRITISH COLUMBIA NOV 1 B2010 855854 Her Worship Lois Jackson TYPE: ReJ t(/qr f!Juric{ Mayor of the District of Delta 4500 Clarence Taylor Cr .