Cargo devices Shanghai Simulation Towards a Towards The World The World safer ramp: Sector report Symposium: An update from An update from Ground power: Ground APRIL 2015 | ISSUE 2 | VOLUME 20 2 | VOLUME APRIL 2015 | ISSUE Heavy going for some? HANDLING: AMERICAN NORTH GROUND HANDLING INTERNATIONAL APRIL 2015 ISSUE 2 VOLUME 20 7KHZRUOG¶V¿UVWFHQWUHRIH[FHOOHQFH IRULQGHSHQGHQWYDOLGDWRUV LQSKDUPDFHXWLFDOKDQGOLQJ 6$76&RROSRUWLV$VLD¶V¿UVWRQDLUSRUWSHULVKDEOHKDQGOLQJIDFLOLW\GHGLFDWHG WRHQVXULQJFROGFKDLQLQWHJULW\IRUDZLGHUDQJHRIGHOLFDWHFDUJRLQFOXGLQJ SKDUPDFHXWLFDOV:LWKDZHOOWUDLQHGWHDPTXDOLW\PDQDJHPHQWV\VWHPDQG VWDWHRIWKHDUWIDFLOLW\WKDWDGKHUHVWR*RRG'LVWULEXWLRQ3UDFWLFHJXLGHOLQHV ZHDUHSURXGWREHFHUWL¿HGE\,$7$DVWKHZRUOG¶V¿UVW&HQWUHRI([FHOOHQFH IRU ,QGHSHQGHQW 9DOLGDWRUV LQ 3KDUPDFHXWLFDO +DQGOLQJ 7RJHWKHU ZLWK RXU HVWDEOLVKHG DLU FDUJR KDQGOLQJ DQG ORJLVWLFV FDSDELOLWLHV ZH SURYLGH FRPSUHKHQVLYH DQG LQWHJUDWHG VROXWLRQV WKDW PHHW \RXU PRVW VWULQJHQW UHTXLUHPHQWV&RPHGLVFRYHUKRZ6$76KDQGOHV\RXUWHPSHUDWXUHVHQVLWLYH VDWVFRPVJ SKDUPDFHXWLFDOVKLSPHQWVWRWKHPRVWH[DFWLQJVWDQGDUGV APRIL 2015 GROUND HANDLING INTERNATIONAL CONTENTS 1 PUBLISHER/EDITOR-IN-CHIEF 2 Handling News Tim Ornellas tel: +44 1892 839209 IATA baggage tracking programme; Swissport in Accra e-mail: [email protected] 6 Legal Column EXECUTIVE EDITOR Alwyn Brice Buying property at an airport? What to be aware of… tel: +44 1892 839212 e-mail: [email protected] 8 Cargo News ASSISTANT EDITOR Updates from the Far East, Europe and the US Felicity Stredder tel: +44 1892 839206 14 IT News e-mail: [email protected] Easier bag drop - and making use of the cloud DESIGN Jason Taylor 16 Flawless Thoughts e-mail: [email protected] Safety and the refuelling operation, by Sam Crooks www.liquorice-creative.co.uk INTERNATIONAL SALES DIRECTOR 17 The Green Pages Alison Woolley Scandinavian initiatives; and circumventing glycol tel: +44 1892 839208 e-mail: [email protected] 19 World Analysis CIRCULATION The US and Canada examined Jessica Elvidge tel: +44 1892 839202 24 African Update e-mail: [email protected] Brenda Aremo-Anichini looks at the topic of liability CONFERENCE DIRECTOR Jean Ang tel: +44 1892 839203 25 PRM, Lounge and Catering News e-mail: [email protected] New lounges opening, together with PRM aid CONFERENCE MANAGEMENT TEAM 28 Circular Tour? Alice Clarke Page 19: North American update tel: +44 1892 839207 Innovation in the aviation sector is alive and well e-mail: [email protected] Ceri Osmant 30 Cargo Symposium 2015 tel: +44 1892 839213 A report from the recent IATA event in Shanghai e-mail: [email protected] Joanna Snell 35 Ready for the Ramp? tel: +44 1892 839215 Simulation and training tools e-mail: [email protected] Kate Thacker 38 GHI Asian Conference Page 28: Round trip? tel: +44 1892 839201 Highlights from Macau e-mail: [email protected] PRODUCTION MANAGER 43 Safety Supplement Sherilee Holliday BST’s Martin Dean on injury avoidance tel: +44 1892 839214 e-mail: [email protected] 46 IGHC in Istanbul ACCOUNTS Details of this year’s event Sandra Valencia tel: +44 1892 839211 47 People and Appointments Page 30: Cargo Symposium report e-mail: [email protected] CONTRIBUTORS 48 Ramp Safety Awards 2015 Brenda Aremo-Anichini, Martin Dean, Gemma James and Maria Diaz Leon Some more nominations Please note our contact details for all correspondence: 49 Humming at Heathrow Ground Handling International, London’s hub and alternative power The Stables, Willow Lane, Paddock Wood, 50 Your Flexible Friend? Kent, TN12 6PF, United Kingdom. Page 49: A greener London www.groundhandling.com Coming to terms with plastic aircraft Front cover courtesy of Air Canada 52 Ground Power Survey ISSN Number: 1364 – 8330 PRINT A round-up of the manufacturers Ground Handling International is published in February, April, June, August, October & December. 58 The Coolchain in India Subscription rate per year applies to UK and overseas: Qualifying subscription: £90 or ¤105 or US$175 Bengaluru is in the news Non-industry subscription: £240 or ¤280 or US$365 61 Contract News 62 Ramp Safety Briefi ng With Groundforce’s Maria Diaz Leon Whilst every effort is made to ensure that the 66 Ground Damage Stakeholders’ Conference information contained in this publication is correct, the More details of the Heathrow event publisher makes no warranty, express or implied, as to the nature or accuracy of such material to the extent permitted by application law. 68 Ramp Equipment News Keeping the fuel supply clean; and GSE sourcing © 2015 The Airports Publishing Network Ltd. No part of this publication may be reproduced, stored or used in any form or by any means, without specifi c 71 Ramp Forum prior permission from the publisher. First class trouble for BA; and coining it at American 2 HANDLING NEWS GROUND HANDLING INTERNATIONAL APRIL 2015 Passenger numbers: on the rise airside of Kotoka International airport. Bangladesh: about turn? again, says ACI EUROPE It will offer 10,000 square metres of warehousing space, and will be Complaints about the mismanaged The European airport trade body, ACI designed to handle all kinds of cargo state of ground services in Bangladeshi EUROPE, recently released its traffic including perishables, valuables and airports have been voiced on several report for December and the last full dangerous goods. occasions. Critics have pointed to poor year. The report is the only air transport luggage handling systems, disorganised report which includes all types of civil Staff: the heart of the matter? and sluggish processes at immigration aviation passenger flights, namely full lines and unhygienic conditions amongst service, low cost and charter. The report According to an analysis, employees other negative factors, all of which have reveals that during 2014, passenger have been found to be responsible for prompted authorities to look anew at traffic at Europe’s airports grew by an up to 15% of Air India's flight delays. the situation. average of 5.4%. In consequence, the airline has been To that end, Biman Bangladesh More specifically, passenger directed by the government to penalise Airlines is to form a joint venture with traffic in the EU grew by a useful these individuals by cutting salaries in a international agents in an effort to 4.9%; interesting to note, Greece, bid to eradicate the problem. modernise its ground handling services. Luxembourg, Lithuania, Portugal, The investigation found that the At present, Biman oversees ground Romania, Belgium and Ireland all whole gamut of staff was involved, handling management of Dhaka's significantly outperformed the EU from flight and cabin crew to catering Shahjalal International, Chittagong's average. Conversely, countries such as staff and ground handling personnel. Shah Amanat International and Sylhet's Poland, France, Germany, Austria, Latvia The carrier is currently pursuing a Osmani International, whereas in most and the Czech Republic all saw airport much-vaunted Turnaround Plan, under countries multiple agents are tasked traffic growing below this average. which it is expected that at least 85% with managing ground handling Meanwhile, non-EU airports posted of its flights will depart on time. This services. a dynamic passenger traffic growth lackadaisical attitude on the part of Under this initiative, cargo and of 7.3% with Serbia, Iceland, FYROM, its staff has not helped matters, and baggage handling would be fully Georgia and Turkey all growing well indeed, between June and November automated, thereby replacing the above this average. last year, some 6,513 Air India flights current manual system. Foreign partners Allied to this, freight traffic across in all were delayed, with 763 cancelled will be expected to pay a management the European airport network grew completely. fee, with Biman retaining full ownership. by 3.6%, with a similar performance Unions have had to be consulted in By giving up its monopoly over ground recorded between EU and non-EU this strategy and at the time of writing, handling service management, Biman is airports (percentages here were progress was deemed to be positive; now looking to boost profitability and 3.6% and 3.3% respectively). Aircraft moreover, it was expected that a revised efficiency. movements were up by 2.6%, pay structure would be in operation by reflecting additional airline capacity in the end of March. US data shows delays reach new the market. However, the bulk of this This latter is not necessarily good low out on the ramp additional capacity was deployed at news, though: the indications are that non-EU airports, as these saw aircraft the salaries of the Air India employees US airlines had a record year in terms of movements increase by 5.6% compared are being restructured in line with the the fewest long tarmac delays in 2014, to just 1.5% at EU airports. guidelines of the Department of Public according to data recently released by Enterprises. So-called "harmonised" the Transportation Department. New joint venture in Accra wages will be on average around 13% In all, 30 domestic flights suffered lower than the existing level of wages. tarmac delays that lasted longer than Swissport International recently A source added that the basic pay and three hours last year; during the same announced the opening and operational allowances of the employees would be period, just nine international flights start of Swissport Ghana. Swissport protected, however. were delayed for more than four hours. Ghana is a 50:50 joint venture