General Information General Information The Alustra® Collection and Design Studio™ This section includes valuable information that applies to all Hunter Douglas brands — including such important subjects Roman Shades are sold exclusively through as care and cleaning, child safety and energy efficiency. This Hunter Douglas Gallery and Showcase Dealers section also includes information about the Hunter Douglas strong commitment to quality. Be sure to review the Lifetime Limited Warranty on page 2 and GREENGUARD® certification on page 3. CONTENTS Lifetime Limited Warranty ...................................2 GREENGUARD Certification .................................3 Care and Cleaning ���������������������������������������������4 Child Safety .......................................................9 Energy Efficiency .............................................11 Measuring Guidelines .......................................19 Operating Systems ...........................................29 Specialty Shapes .............................................32 Privacy and Light Control .................................34 Repair Pricing ..................................................37 Effective 4/2/13 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. 1 Lifetime Limited Warranty Lifetime Limited Warranty The Hunter Douglas® Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Canada Limited Partnership at (800) 265-8000 or visit hunterdouglas.ca. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below. COVERED NOT COVERED BY A LIFETIME LIMITED WARRANTY* BY A LIFETIME LIMITED WARRANTY* • Hunter Douglas window fashion products are covered for defects • Any conditions caused by normal wear and tear. in materials, workmanship or failure to operate for as long as the • Abuse, accidents, misuse or alterations to the product. original retail purchaser owns the product (unless shorter periods • Exposure to the elements (sun damage, wind, water/moisture) and are provided below). discolouration or fading over time. • All internal mechanisms. • Failure to follow our instructions with respect to measurement, • Components and brackets. proper installation, cleaning or maintenance. • Fabric delamination. • Shipping charges, cost of removal and reinstallation. • Operational cords for a full 7 years from the date of purchase. • Repairs and/or replacements will be made with like or similar parts or products. • Hunter Douglas motorization components are covered for 5 years from the date of purchase. Hunter Douglas Canada Limited Partnership will repair or replace the window fashion product or components found to be defective. TO OBTAIN WARRANTY SERVICE 1. Contact your original dealer (place of purchase) for warranty assistance. 2. Visit hunterdouglas.ca for additional warranty information and frequently asked questions. 3. Contact Hunter Douglas Canada Limited Partnership at (800) 265-8000 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty. *Note: You may have different or additional rights under provincial or territorial law. Except where provincial or territorial law requires otherwise, Hunter Douglas Canada Limited Partnership and its affiliates: • will not be liable to refund any amount paid by the purchaser to the Hunter Douglas dealer; and • will not be liable or responsible for any economic loss, expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages, (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair or replacement of the Hunter Douglas window fashion product. The limitations of liability in this Lifetime Limited Warranty shall apply regardless of whether Hunter Douglas Canada Limited Partnership or its affiliates have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong, whatsoever, except as a result of gross negligence or gross recklessness. Different warranty periods and terms apply for commercial products and applications. 2 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. Effective 4/2/13 GREENGUARD® Certification GREENGUARD Certification As part of our commitment to environmental consciousness, we have commissioned the GREENGUARD Environmental Institute to verify that our products meet their stringent indoor air quality guidelines. Along with the distinctive style and superior quality you’ve come to expect from Hunter Douglas, GREENGUARD certification provides the assurance that our products are as environmentally friendly as they are beautiful for use in your home. Visit greenguard.org for more information on their testing and certification processes. CERTIFIED HUNTER DOUGLAS PRODUCTS GREENGUARD INDOOR AIR QUALITY CERTIFIED® GREENGUARD CHILDREN & SCHOOLSSM CERTIFIED • Alustra® Duette® Honeycomb Shades • Modern Precious Metals® Aluminum Blinds • Alustra Luminette® Privacy Sheers • Nantucket™ Window Shadings • Alustra Silhouette® Window Shadings • Palm Beach™ Polysatin Shutters • Alustra Skyline® Gliding Window Panels • Parkland™ Wood Blinds • Alustra Vignette® Modern Roman Shades • Parkland Wood Cornices • Alustra Woven Textures® and Screen Shades • Pirouette® Window Shadings • Applause® Honeycomb Shades • Pleated Shades • Cadence® Soft Vertical Blinds • Provenance® Woven Wood Shades • Crosswinds® Wood Vertical Blinds • Silhouette Window Shadings • Design Studio™ Roman Shades • Skyline Gliding Window Panels • Designer Roller Shades • Somner® Custom Vertical Blinds • Designer Screen Shades • Vertical Solutions® Select Vertical Blinds • Duette Honeycomb Shades • Vignette Modern Roman Shades • EverWood® Collection Alternative Wood Blinds • Luminette Privacy Sheers and Modern Draperies CERTIFIED HUNTER DOUGLAS PRODUCTS GREENGUARD LISTED FOR MICROBIAL RESISTANCE • Palm Beach Polysatin Shutters The GREENGUARD INDOOR AIR QUALITY CERTIFIED Mark is a registered certification mark used under license through the GREENGUARD Environmental Institute. Effective 4/2/13 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. 3 Care and Cleaning PRODUCT MAINTENANCE • Spot-cleaning. • Ultrasonic cleaning. Professional ultrasonic Spot-clean shades cleaning is recommended for several The charts on pages 6 to 8 list care and blinds with a products (see charts on pages 6 to 8). Do and maintenance recommen dations for soft cloth or sponge not use this method for: Alustra Skyline® most Hunter Douglas window fashions. moistened with Gliding Window Panels, Cadence® Motif™ For additional information, consult your lukewarm water. Soft Vertical Blinds, Crosswinds® Wood Hunter Douglas fabricator. Add mild detergent Spot-Cleaning Vertical Blinds, EverWood Collection, Most Hunter Douglas soft window treatments if needed. Blot gently Luminette Modern Draperies, Modern do not require frequent cleaning. A light to avoid creasing or damaging the fabric. Precious Metals, Parkland™ Wood Blinds, dusting or gentle vacuuming on a regular Rubbing can damage fabrics. Spot- Parkland Wood Cornices, Skyline Gliding basis will keep them looking new for years. cleaning may result in cleaner areas. Window Panels, LiteRise, motorized Notes: systems, PowerRise with Platinum™ • Certain honeycomb fabrics should not be spot- Technology, Simplicity™, UltraGlide, DESIGNED FOR EASY CARE ® cleaned. Please consult the Applause , Alustra Vertiglide, Alustra Silhouette (Bon Soir™, • All Hunter Douglas products are made for ® Duette and Duette sections for more specific Brio and Toulouse), Silhouette Bon Soir, a lifetime of wear-resistant, trouble-free information. The Matisse Collection®, The Matisse • Use cool, distilled water when spot-cleaning performance. ™ fabric-covered headrails on Nantucket™ Collection Bon Soir, Tres Vue , Nantucket Care and Cleaning • Many shade fabrics are specially treated ™ window shadings, Alustra® Silhouette® and Misty Harbor and metallized-backed to repel dust and dirt. Silhouette window shadings, Alustra Vignette® shades. • Aluminum horizontal blinds are treated and Vignette Modern Roman Shades. • Injection/extraction cleaning system. This with Dust Shield™, an anti-static paint • Aluminum blinds. Use an over-the- type of cleaning injects a cleaning solution additive that inhibits dust build-up. counter blind cleaner with a soft cloth. into the fabric and immediately extracts • Questions? Contact your Hunter Douglas • Vinyl and aluminum vertical blinds. the dirty solution. It is a very effective way fabricator. Reduce build-up of static electricity by to deep clean your window treatments. • Detailed cleaning instructions are included applying a very thin film of detergent on The service is typically performed in the with all Hunter Douglas window fashions. all vanes. home so there is no need to remove the window treatments. Products that can use • Bathtub cleaning/water immersion. This this method include any soft, fabric-based method is used for EverWood® Collection RECOMMENDED CLEANING Hunter Douglas product including Design and Modern Precious