Survey of Needs and Provision Services for Homeless Single People and Couples in England CONTENTS 1. INTRODUCTION ....................................................................................................................... 5 2. SUMMARY OF FINDINGS ......................................................................................................... 5 2.1 Day centres ......................................................................................................................... 5 2.2 Accommodation services................................................................................................... 5 2.3 Clients ................................................................................................................................. 6 2.4 Support services ................................................................................................................ 6 3. BACKGROUND......................................................................................................................... 7 3.1 Current sources of data about services ............................................................................ 7 3.1.1 Supporting People national directory of services and client data ..................................... 7 3.1.2 Homeless UK ................................................................................................................. 8 4. SCOPE OF RESEARCH ............................................................................................................ 8 5. METHODOLOGY ..................................................................................................................... 9 5.1. Homeless UK ..................................................................................................................... 9 5.2. Supporting People ............................................................................................................. 9 5.3. Survey ................................................................................................................................ 9 5.3.1 Questionnaire ................................................................................................................. 9 5.3.2 Sampling ...................................................................................................................... 10 5.4 Summary ........................................................................................................................... 11 6. DAY CENTRES ........................................................................................................................11 6.1 Definition........................................................................................................................... 11 6.2 Number of services .......................................................................................................... 11 6.3 Geographical location ...................................................................................................... 12 6.4 Area served ....................................................................................................................... 12 6.5 Providers of day centre services ..................................................................................... 12 6.6 Year established ............................................................................................................... 12 6.7 Physical environment ....................................................................................................... 13 6.7.1 Ownership and management of building ....................................................................... 13 6.7.2. State of buildings and refurbishment plans .................................................................. 13 6.8 Target group ..................................................................................................................... 13 6.8.1 Gender ......................................................................................................................... 13 6.8.2 Age .............................................................................................................................. 14 6.8.3 Ethnic origin ................................................................................................................. 14 6.8.4 Sexual orientation ........................................................................................................ 15 6.8.5 Sex workers ................................................................................................................. 15 6.8.6 People with dogs .......................................................................................................... 15 6.8.7 Client support needs .................................................................................................... 15 6.9 Capacity and maximum number of users ........................................................................ 16 6.10 Average number of daily users ...................................................................................... 17 6.11 Access and referrals ...................................................................................................... 17 6.12 Wheelchair access.......................................................................................................... 17 6.13 Opening hours ................................................................................................................ 17 6.14 Food ................................................................................................................................ 18 6.15 Facilities and practical help ........................................................................................... 18 6.15.1 Adapted toilets and showers ....................................................................................... 18 6.15.2 Other facilities ............................................................................................................ 18 6.16 Support services ............................................................................................................ 18 6.16.1 Substance misuse and support services ..................................................................... 19 6.16.2 Mental health support services ................................................................................... 19 6.16.3 Physical health services ............................................................................................. 19 6.16.4 Advice services .......................................................................................................... 20 6.16.5 Meaningful occupation ................................................................................................ 20 6.16.6 Education and training ................................................................................................ 20 1 6.17 Staffing and volunteers .................................................................................................. 20 6.18 Funding of day centre services...................................................................................... 21 6.19 Summary ......................................................................................................................... 21 7. HOSTELS AND SUPPORTED ACCOMMODATION .................................................................22 7.1 Direct access hostels ....................................................................................................... 22 7.1.1 Definition ...................................................................................................................... 22 7.1.2 Number of hostels ........................................................................................................ 23 7.1.3 Geographical location ................................................................................................... 23 7.1.4 Local connection .......................................................................................................... 23 7.1.5 Hostel providers ........................................................................................................... 24 7.1.6 Ownership and management of building ....................................................................... 24 7.1.7 Size.............................................................................................................................. 24 7.1.8 Target groups ............................................................................................................... 25 7.1.8.1 Gender ...................................................................................................................25 7.1.8.2 Age .........................................................................................................................25 7.1.8.3 Ethnic origin ............................................................................................................25 7.1.8.4 Sexual orientation ...................................................................................................26 7.1.8.5 Couples ..................................................................................................................26 7.1.8.6 People with dogs ....................................................................................................26 7.1.8.7 Client support needs ...............................................................................................26