Safety Recall Code: 46H6 Subject Brake Caliper Carrier (Bracket) Bolts Release Date 08/28/2018 Affected Vehicles USA: 2018 MY Atlas & 2017-2018 MY Passat Canada: 2018 MY Atlas & Passat Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The brake caliper carrier (bracket) bolts may not be torqued to the correct specification. Because of this, the brake caliper carrier (bracket) may loosen, causing the brake caliper to move on its mount. If this happens, it may lead to increased vehicle stopping distance, may damage a wheel or even cause the vehicle to lose control, increasing the risk of a crash. Corrective Action Inspect affected brake caliper carrier (bracket) bolts. If a loose bolt is found, it will be replaced and torqued to the correct specification. Additionally, the brake caliper fasteners, bleeder valve and brake hose bolt will be checked and torqued to the correct specification, if necessary. For Passat only dealers will inspect if the parking brake cable is connected properly. Precautions A rattling noise while driving may occur when the affected brake caliper bolts become loose. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected. Parts Information Parts will not be allocated prior to owner notification. If your dealership is at the weekly Upper Order Limit, please submit the backordered sales document number to [email protected] to have additional parts released. Code Visibility On or about 08/28/2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles. On or about 08/28/2018, this campaign code will show open on affected vehicles in Elsa. On or about 08/28/2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. Owner Notification Owner notification will take place in September 2018. Owner letter examples are included in this bulletin for your reference. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2018 46H6 Page 1 of 20 Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2018 46H6 Page 2 of 20 Claim Entry Instructions After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 46H6 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 Inspect front calipers; no loose bolts found, no active brake fluid leak found, no correction of brake fluid level necessary Labor operation: 0183 00 99 50 T.U. -OR- Inspect front calipers; further repair required Labor operation: 4614 42 99 50 T.U. -AND (if necessary)- One or more caliper carrier bolts or caliper bolts require replacement Labor operation: 4614 05 99 30 T.U. Quantity Part Number Description Up to 4.00 N 90948802 Caliper Carrier Bolt Up to 2.00 WHT001921 Caliper Bolt w/ Attached Weight Up to 2.00 WHT003252 Caliper Bolt -AND (if necessary)- Brake fluid level requires adjusting (add or extract fluid) Labor operation: 4701 15 99 05 T.U. Quantity Part Number Description Up to 0.50 B 000750M1 Brake Fluid (one bottle = 0.25 liter) -OR- Active brake fluid leak found at brake hose banjo bolt and/or brake bleeder valve. Brake bleeding required. Labor operation: 4701 07 99 30 T.U. Quantity Part Number Description Up to 1.00 B 000750M3 Brake Fluid (one bottle = 1 liter) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2018 46H6 Page 3 of 20 Criteria I.D. 02 Inspect rear calipers; no loose bolts found, no active brake fluid leak found, no correction of brake fluid level necessary, parking brake cable found O.K. Labor operation: 0183 00 99 60 T.U. -OR- Inspect rear calipers; further repair required Labor operation: 4615 42 99 60 T.U. -AND (if necessary)- Inspect rear calipers; one or more caliper carrier bolts or caliper bolts require replacement Labor operation: 4615 05 99 30 T.U. Quantity Part Number Description Up to 4.00 N 91168901 Caliper Carrier Bolt Up to 4.00 N 01024124 Caliper Bolt -AND (if necessary)- Brake fluid level requires adjusting (add or extract fluid) Labor operation: 4701 15 99 05 T.U. Quantity Part Number Description Up to 0.50 B 000750M1 Brake Fluid (one bottle = 0.25 liter) -OR- Active brake fluid leak found at brake hose banjo bolt and/or brake bleeder valve. Brake bleeding required. Labor operation: 4701 07 99 30 T.U. Quantity Part Number Description Up to 1.00 B 000750M3 Brake Fluid (one bottle = 1 liter) -AND (if necessary)- Parking brake cable(s) found disconnected at brake caliper; reconnect parking brake cable(s) to brake caliper Labor operation: 4679 15 99 05 T.U. -AND (if necessary)- Parking brake cable(s) found disconnected at parking brake handle; reconnect parking brake cable(s) to parking brake handle Labor operation: 4679 16 99 20 T.U. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2018 46H6 Page 4 of 20 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <VIN> NHTSA: 18V536 Subject: Safety Recall 46H6 – Brake Caliper Carrier (Bracket) Bolts Certain 2018 Model Year Volkswagen Atlas and 2017-2018 Model Year Volkswagen Passat Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Volkswagen Atlas and 2017-2018 model year Volkswagen Passat vehicles. Our records show that you are the owner of a vehicle affected by this action.