Brought to you by: FREE Take this copy home with you Patient Guide Key Information for Your Stay Facts for Your Stay Know Your Rights Home Safety Frequently Asked Questions Checklist MD05478G05_MedStar_Montgomery_COV_B1.inddFauxFolder_IBC pocket.indd 1 1 8/23/189/13/18 12:5110:05 PMAM Patient Guide 18101 Prince Philip Dr. Olney, MD 20832 MedStarMontgomery.org Assisted living - memory support SIMPLY DIFFERENT Partnering with national leaders in the field, we’ve set a new benchmark in memory support. All of our staff have specialized training in assisting people with memory loss using redirection and anxiety-reducing techniques that decrease the need for medication. Creatively designed programs stimulate memory and build independence and self-esteem. because what surrounds you really matters. 18100 Slade School Road • Sandy Spring, MD 20860 301-260-2320 or 301-924-2811 www.bgf.org Residential Cottages Assisted Living Skilled Nursing Care Memory support Rehabilitation FauxFolder_IBC pocket.indd 2 9/13/18 10:05 AM Visit MedStarMontgomery.org Contents Welcome ....................................................................................................... 2 About Us ........................................................................................................ 3 Phone Directory ........................................................................................... 4 Fast Facts About Your Stay ....................................................................... 5 Hospital Medicine ......................................................................................... 9 On Our Cover Your Safety ................................................................................................. 10 Facts for Your Stay Medication Side Effects ........................................................................... 11 Frequently Asked Questions............. 5 Fall Prevention ............................................................................................ 13 Know Your Rights...................... 15 Rights & Responsibilities ........................................................................ 15 Home Safety Checklist............. 30 Notice of Nondiscrimination ................................................................... 18 Advance Directives .................................................................................. 20 Before You Leave ...................................................................................... 21 Understanding Your Bill ........................................................................... 24 Hospital Services and Programs ............................................................ 26 Giving Back ............................................................................................... 29 Home Safety Checklist ........................................................................... 30 Medicine Tracker .................................................................................... 32 The editorial content displayed here is the responsibility of PatientPoint. This material is for your educational use only. It does not contain, nor should it be construed as containing, medical advice. Talk to your doctor before making any lifestyle or treatment changes. Sponsors are responsible for the material provided, and your healthcare provider’s participation in the program does not represent an explicit or implied endorsement of any material presented. The people shown are models and are not known to have any health condition. Images are for illustrative purposes only. Image credits: Getty Images, iStockphoto. ©2018 PatientPoint® MedStarMontgomery.org 1 MD05478G05_MedStar_Montgomery_ED_B1.indd 1 8/23/18 1:04 PM Welcome Tell T.J. Comment Cards It’s important that we hear from our patients and visitors what we’re doing well and areas where we can improve your experience. You will see “Tell T.J.s” located throughout the hospital—in particular, on the inpatient units, in the lobby and in the cafeteria area. These cards make it easy for our patients and visitors to provide us with comments, compliments or suggestions. All cards are sent directly to our president, T.J. Senker, then distributed to the appropriate areas. Once you’ve completed the card, please feel free to give it to anyone on your clinical care team or drop it off with our lobby attendants at the front of the hospital. Once you leave Thank You for Trusting Us the hospital, you can mail the self-addressed card to 18101 Dear Patient and Family Members, Prince Philip Dr., Olney, MD 20832, or email us at DearT.J.@ Thank you for choosing MedStar Montgomery Medical medstarmontgomery.org. Center and entrusting your care to our excellent staff. Your comments are always We take great pride in providing our patients with welcome. the best possible medical care and wish to make our patients stay as pleasant and comfortable as possible. We want to know if you have compliments, concerns or suggestions about your care. Please don’t hesitate to ask any associate or volunteer for assistance. We are all here to assist and serve you in any way we can. This guide has been compiled to help you find information about many topics such as services, amenities, the discharge process, financial and insurance information, medical records and support for emotional and spiritual needs. We hope you find it to be a helpful resource. Thank you for choosing MedStar Montgomery Medical Center for your family’s healthcare needs. Respectfully, T.J. Senker, FACHE President, MedStar Montgomery Medical Center 2 MD05478G05_MedStar_Montgomery_ED_B1.indd 2 8/23/18 1:04 PM About Us Mission, Vision & Values Why We Are the Right Choice for Your Care Mission MedStar Montgomery Medical At MedStar Montgomery Medical Center, we’ve got the most advanced medical Center, a proud member of technology available, all in a setting where you’ll get the personalized attention MedStar Health, is dedicated you deserve. Located centrally in Olney, Maryland, MedStar Montgomery Medical to enhancing our community’s Center is a proud member of MedStar Health and has a family of healthcare health and well-being by offering high-quality, compassionate and professionals dedicated to providing quality healthcare to the community we serve. personalized care. According to our patients, our strength is in the care and compassion shown by Vision our staff. For nearly 100 years, MedStar Montgomery Medical Center has been To be the trusted leader in caring dedicated to meeting the health needs of Montgomery County and surrounding for people and advancing health. communities. We have been recognized and commended for our friendly staff Values and our commitment to providing quality services in a compassionate and caring S ervice: We strive to anticipate and meet the needs of our manner. patients, physicians and co-workers. Award-Winning Excellence Gold Seal of Approval and Certified Primary Stroke Center, The Joint Commission P atient first: We strive to deliver the best to every patient every Cancer Center Accreditation with Commendation, American College of Surgeons day. The patient is the first Commission on Cancer priority in everything we do. Accredited Sleep Center, American Academy of Sleep Medicine I ntegrity: We communicate NICHE Exemplar Redesignation (Nurses Improving Care for Healthsystem openly and honestly, build Elders) trust and conduct ourselves Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program according to the highest ethical (MBSAQIP), the bariatric surgery program at MedStar Montgomery Medical standards. Center has been accredited as a Comprehensive Center under the MBSAQIP, R espect: We treat each individual, signifying that it meets the highest standards for patient safety and quality those we serve and those of care with whom we work, with the highest professionalism and Accredited by the American Association of Cardiovascular and Pulmonary dignity. Rehabilitation I nnovation: We embrace change Echocardiography accreditation in Adult Transthoracic Services, Intersocietal and work to improve all we do in Accreditation Commission a fiscally responsible manner. Ultrasound accreditation, American College of Radiology T eamwork: System effectiveness is built on the collective strength and cultural diversity of everyone, working with open communication and mutual respect. Contact Us: 18101 Prince Philip Dr. • Olney, MD 20832 301-774-8882 • MedStarMontgomery.org 3 MD05478G05_MedStar_Montgomery_ED_B1.indd 3 8/23/18 1:04 PM Phone Directory Hospital Services Case Management/Social Work Pediatric Emergency Department KEY NUMBERS 301-774-8890 301-774-8882 Main Community Education Philanthropy Office 301-774-8882 301-774-8881 301-774-8777 24-Hour Physician Referral Service Crisis Intervention Services Physician Relations 866-963-3782 301-774-8888 301-570-8578 Health Information Management Emergency Medical Services Radiology (Medical Records) 301-774-8882 301-774-8950 301-774-8661 Executive Offices Rehabilitative Medicine (Physical MedStar Health Compliance/ 301-774-8770 & Occupational) Privacy Hotline 301-774-8737 877-811-3411 Helen P. Denit Center for Radiation Therapy Room Dining Service Patient Advocate 301-260-3700 301-774-8744 301-570-8539 Housekeeping Sleep Disorders Lab Patient Financial Accounts 301-774-8857 301-774-8736 410-933-2424 or 866-423-2734 Human Resources Speech Therapy 301-774-8666 301-774-8737 Addiction and Mental Health Center 301-774-8800 Joint & Spine Center Security 301-774-8799 301-774-8655 Admissions