Getting Started Guide Version 8.3 | January 2014 | DOC2740A RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Trademark Information POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2014 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. 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Information in this document is subject to change without notice. i Contents Contents . i System Overview . 1 About the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide . 1 Prerequisites . 2 Who Should Read This Guide? . 2 How This Guide is Organized . 2 About the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 System . 3 RealPresence Collaboration Server Main Features . 6 Conferencing Modes . 6 AVC-based Conferencing . 6 SVC-based Conferencing (Media Relay) . 7 Mixed CP and SVC Conferencing . 8 Rich Video Layout Display Options . 8 Telepresence Mode Layouts . 9 Multiple Switching Modes for Layout Display . 10 Various Methods for Creating Conferences . 10 On Demand Conferencing . 10 Scheduled Conferencing / Reservations (AVC-based Conferencing) . 11 Permanent Conference . 11 Polycom Conferencing for Microsoft Outlook® (AVC-based Conferencing) . 11 Operator Conference . 11 Cascading Conferences (AVC-based Conferencing) . 11 Gateway Calls (Collaboration Server (RMX) 1500/2000/4000, AVC-based Conferencing only) . 12 Methods for connecting to conferences . 12 Using Entry Queues to Access Conferences . 12 AVC-based Connections . 12 SVC-based Connections . 12 Content Sharing using H.239 / People+Content Protocols . 13 Polycom, Inc. i Contents IVR-Enabled Conferencing . 13 PCM (CP AVC-based Conferences) . 13 Video Clarity™ (AVC-based Conferences) . 14 Security . 14 LAN Redundancy . 14 Conference Management and Monitoring Features . 15 CP AVC-based and SVC-based Conferencing . 15 CP AVC-based Conferencing . 15 Card Configuration Modes (Collaboration Server (RMX) 1500/2000/4000 only) . 16 Workstation Requirements . 17 Windows 7™ Security Settings . 18 Internet Explorer 8 Configuration . 21 . 24 First Time Installation and Configuration . 25 Preparation . 25 Gather Network Equipment and Address Information . 25 IP Services . 25 Management Network . 26 Default IP Service (Conferencing Service) . 26 IP Network Services Required Information . 26 ISDN/PSTN Services . 28 Unpacking the RealPresence Collaboration Server 1500/1800/2000/4000 Hardware Guide . 28 Unpacking the RealPresence Collaboration Server (RMX) 1500 . 29 Unpacking the RealPresence Collaboration Server (RMX) 2000 . 29 Unpacking the RealPresence Collaboration Server (RMX) 4000 . 30 Hardware Installation and Setup . 32 Installing the Telescopic Rail Runners on the Rack . 33 Telescopic Rail Runners Accessory Kit . 33 Telescopic Rail Runner Assembly . 34 Installing the RealPresence Collaboration Server (RMX) 1500 . 38 Optional. Installing the RTM ISDN 1500 Card on the RealPresence Collaboration Server (RMX) 1500 . 38 Mounting the RealPresence Collaboration Server (RMX) 1500 in a Rack . 39 Connecting Cables to the RealPresence Collaboration Server (RMX) 1500 . 40 Installing the RealPresence Collaboration Server (RMX) 2000 . 41 Optional. Installing the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000 . 42 Mounting the RealPresence Collaboration Server (RMX) 2000 in a Rack . 43 Connecting Cables to the RealPresence Collaboration Server (RMX) 2000 . 45 Polycom, Inc. ii Contents Installing the RealPresence Collaboration Server (RMX) 4000 . 47 Installing the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 4000 . 47 Mounting the RealPresence Collaboration Server (RMX) 4000 in a Rack . 48 Connecting the RealPresence Collaboration Server (RMX) 4000 to the Power Sources . 50 Connecting Cables to the RealPresence Collaboration Server (RMX) 4000 . 52 Installing the RealPresence Collaboration Server 1800 . 54 Unpacking the RealPresence Collaboration Server 1800 . 54 Mounting the RealPresence Collaboration Server 1800 on a Shelf . 54 Connecting the RealPresence Collaboration Server 1800 to a Power Source . 55 Connecting the RealPresence Collaboration Server 1800 to AC Power . 55 Connecting Cables to the RealPresence Collaboration Server 1800 . 55 Modifying the Factory Default Management Network Settings on the USB Memory Stick 56 First Entry Power-up and Configuration . 59 Procedure 1: First-time Power-up . ..