User’s Guide NPD6416-00 EN PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide Copyrights and Trademarks No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. EPSON is a registered trademark, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, ESC/P, and ESC/P2 are trademarks of Seiko Epson Corporation. Microsoft , Windows , Windows Server , and Windows Vista are registered trademarks of Microsoft Corporation in the United States® and/or other® countries. ® ® IBM® is a registered trademark of International Business Machines Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. The contents of this manual and the specifications of this product are subject to change without notice. © 2020 Seiko Epson Corporation Copyrights and Trademarks 2 PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide Contents Getting to Know Your Printer Features............................................................................... 6 About This Manual Where to Find Information ............................................................... 7 Descriptions Used in this Manual.......................................................... 7 Operating System Versions............................................................... 7 Important Instructions Safety Instructions....................................................................... 9 Warnings, Cautions, and Notes........................................................ 9 Hot Parts Caution Symbol............................................................ 9 Important Safety Instructions......................................................... 9 For Users in Russia, Belarus, and Kazakhstan........................................... 13 Restrictions on Copying................................................................. 14 When using the USB hub (for USB hub models only)......................................... 14 Chapter 1 Printer Basics Printer Parts........................................................................... 15 Control Panel.......................................................................... 17 Control Panel Buttons and Lights..................................................... 17 Guide to the LCD Screens........................................................... 18 Consumable information................................................................ 20 Genuine Epson ribbon cartridge...................................................... 20 Chapter 2 Paper Handling Acceptable Paper Condition. ......................................................... 22 Loading Passbooks..................................................................... 23 Loading Single Sheets................................................................... 24 Contents 3 PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide Loading ID Card....................................................................... 25 Chapter 3 Printer Software About Your Printer Software............................................................. 27 Using the Printer Driver................................................................. 27 Accessing the printer driver from Windows applications.................................. 28 Accessing the printer driver from the Start menu........................................ 30 Changing the printer driver settings................................................... 32 Printer Driver Settings Overview.......................................................... 34 Print settings...................................................................... 34 Uninstalling the Printer Software......................................................... 36 Uninstalling the printer driver and EPSON Status Monitor 3.............................. 36 Chapter 4 Maintenance Replacing the Ribbon Cartridge........................................................... 39 Replacing the ribbon cartridge....................................................... 39 Cleaning the Printer.................................................................... 45 Cleaning the Scanner Glass (for Scanning Models Only).................................. 46 Transporting the Printer................................................................. 47 Chapter 5 Troubleshooting Diagnosing the Problem................................................................. 49 Printing Your Printer’s Current Settings................................................... 49 LCD Model....................................................................... 49 Models Without LCD Screens........................................................ 50 Checking Messages on the LCD Screen or Error Indicators.................................... 51 Problems and Solutions................................................................. 53 Power Supply...................................................................... 53 Printing.......................................................................... 53 Scanning......................................................................... 57 Paper Handling.................................................................... 57 Clearing a Paper Jam.................................................................... 58 Printing a Self Test..................................................................... 60 Contents 4 PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide Chapter 6 Where To Get Help Technical Support Web Site.............................................................. 62 Contacting Customer Support............................................................ 62 Before Contacting Epson............................................................ 62 Help for Users in Europe............................................................ 63 Help for Users in Singapore.......................................................... 63 Help for Users in Thailand. ......................................................... 63 Help for Users in Vietnam........................................................... 63 Help for Users in Indonesia.......................................................... 64 Help for Users in Malaysia........................................................... 66 Help for Users in India. ............................................................. 66 Help for Users in the Philippines..................................................... 67 Chapter 7 Product Information Printer Specifications................................................................... 68 System Requirements............................................................... 68 Mechanical....................................................................... 68 Electronic......................................................................... 71 Electrical......................................................................... 74 Environmental.................................................................... 75 Paper/Media...................................................................... 75 Magnetic stripe reader/writer (Magnetic stripe reading and writing models only)............. 82 Scanner Specifications (Scanning Models Only)............................................. 92 General........................................................................... 92 Scannable Area.................................................................... 93 USB Hub Specification (USB hub models only).............................................. 94 Standards and Approvals................................................................ 94 Safety approvals.................................................................... 94 Contents 5 PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide Getting to Know Your Printer Features Your EPSON PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK 24-pin flatbed dot matrix printer provides high-quality printing and superior performance in a compact design. Its features include: ❏ PLQ-50M and PLQ-50CSM can also read and write magnetic stripes. These models are referred to as magnetic stripes reading and writing models in this manual. ❏ PLQ-50CS, PLQ-50CSM and PLQ-50CSK have scanning capability. These models are referred to as scanning models in this manual. ❏ PLQ-50, PLQ-50CS, PLQ-50M, and PLQ-50CSM have LCD screen which displays printer status and guidance messages. These models are referred