NHS Grenfell Dedicated Service Information for survivors and bereaved of the Grenfell Tower Fire Contacting the NHS Dedicated Service Telephone: 020 7938 8629 Location: Friends and Family Assistance Centre (FFAC), 5 Floor, 17 Old Court Place, London, W8 4PL Current opening hours: Mondays, Wednesdays, Fridays: 9am to 6pm Tuesdays, Thursdays: 9am to 8pm The NHS Dedicated Service is not an emergency service. In an emergency or where someone’s life is at risk please phone 999. Contents Introduction 3 How the NHS Dedicated Service can support you 4 What is our approach? 6 Who is eligible for the NHS Dedicated Service? 8 Enhanced Health Checks 9 Long term monitoring 11 Visiting your GP 11 2 NHS Grenfell Dedicated Service | 3 Introduction The Royal Borough of This leaflet provides an overview Kensington and Chelsea (RBKC) of what eligible individuals and Council, NHS West London families can expect from the CCG (WLCCG) and Central and service. North West London (CNWL) NHS We will update this leaflet Foundation Trust have set out regularly as the service their commitment to establish continues to develop and a dedicated service for the evolve. It is also available in bereaved and survivors of the Arabic and Farsi; if you need a Grenfell Tower fire. translated copy please speak We have been working with the with a member of staff. survivors and bereaved to design We will continue to develop the a long-term service which is service with the bereaved and aimed at recovery and resilience. survivors to make sure it adapts This NHS Dedicated Service to your changing needs. has now been established and is located with RBKC at the Friends and Family Assistance Centre (FFAC). CNWL NHS – Your local NHS provider WLCCG – Your local commissioning body which buys services for your community RBKC – Your local council How the NHS Dedicated Service can support you NHS Dedicated Resource • Provide creative ways of staff come from various managing difficult feelings, professional backgrounds, that for example art therapy. include nurses, occupational • Support you to access longer therapists, family practitioners, appointments with your GP social workers, and emotional and an enhanced health check. wellbeing practitioners. • Support you with pre-existing The service will: or new health issues, both • Work closely with the emotional and physical, for bereaved and survivors. example, diabetes, asthma, • Provide emotional and anxiety or low mood. psychological support • Work alongside your dedicated and advice to you your service worker, advising on children and all members issues that relate to your of your family. emotional and physical health. • Coordinate the care and • Offer occupational therapy support that you and which could help with your family need. your day-to-day life, how • Support wellbeing. to manage a new home and new surroundings. • Provide a family approach and provide individual • Visit you at home. psychological care. • Provide access to long term • Show you how to find and monitoring of your lung use physical healthcare. health and breathing. • Provide you with consistent • Access to specialist health emotional support that services, if needed. is appropriate to your • Annual appointments cultural needs. for children with a • Understand cultural and paediatric consultant. language barriers. 4 NHS Grenfell Dedicated Service | 5 • Be located at the Friends • We can help you use and Family Assistance the Grenfell Health and Centre (FFAC). Wellbeing Service and all of the therapeutic treatments • Provide a mentor within CNWL for anyone considering that are on offer to help a career in healthcare. with symptoms of trauma, anxiety and low mood. The service does not: For more information on the • Replace existing services you Grenfell Health and Wellbeing may be using (for example, Service please see our website: from the Community Mental www.grenfellwellbeing.com Health Team, Adult Social Care, Children’s Services). Contact The NHS Dedicated Service T: 020 7938 8629 Friends and Family Assistance Centre (FFAC), 5 Floor, 17 Old Court Place, London, W8 4PL Current opening hours: Mondays, Wednesdays, Fridays: 9am to 6pm Tuesdays, Thursdays: 9am to 8pm What is our approach? The NHS Dedicated Service is • We will hold an awareness of committed to: your faith and cultural needs • Providing high quality, to underpin all aspects of the compassionate support health service we offer. from clinical and non-clinical • Working with you to identify staff, from various professional healthcare needs you want to healthcare backgrounds focus on, and building a plan including nurses, social with you to find options to workers, systemic therapists, support you. occupational therapists, arts • Seeking your consent therapists, psychologists, and permission to share assistant psychologists and information with other services outreach support workers. unless there is a risk to your • Respecting you, taking time to safety or another person. get to know you, and building • Keeping you fully up-to-date a working relationship of trust with latest developments and respect. and giving you notice of • Showing sensitivity and appointments and updates empathy when discussing in a timely manner. personal matters with you. • Working in an inclusive and flexible way and demonstrating a culturally sensitive approach. 6 NHS Grenfell Dedicated Service | 7 • We provide a safe, caring • We will focus on issues raised and culturally appropriate by people and help them supporting space to help develop ways of dealing with people cope with and come to problems they are facing and terms with the effects of the provide them with a place tragedy. where they can discuss how they feel with others who • We will place an emphasis on making sure that those most understand. in need are able to find and use services locally. We will develop relationships with the bereaved and survivors and support them to develop practical strategies for dealing with problems, and take up self-care activities to support their emotional wellbeing. Who is eligible for the NHS Dedicated Service? The NHS Dedicated Service has The household of the been created to support the closely bereaved survivors and bereaved of the We will work with the whole Grenfell Tower fire for their household in which a closely healthcare. bereaved person lives. The service is for: Residents of Grenfell Walk Survivors Adults and children who lived at • Adults and children who lived Grenfell Walk as their main home at Grenfell Tower as their main at the time of the fire, including home at the time of the fire, children born since.If you fit any including children born since. of the above definitions, this service is for you. • People who were visiting Grenfell Tower on the night of Please visit the RBKC Dedicated the fire. Service website for more Closely bereaved: information on the offer from RBKC: www.rbkc.gov.uk/ You will be eligible for the grenfell-response-and- service, and considered as being recovery closely bereaved, if you are related to the deceased in one Please remember that if you are of the following ways: not in one of these groups of people and you need help you • Spouse/partner can still use the Grenfell Health • Sibling and Wellbeing Service, your GP and all the other support • Parent available for people affected by • Grandparent the Grenfell Fire. • Child. 8 NHS Grenfell Dedicated Service | 9 Enhanced Health Checks The NHS is offering Enhanced Making an appointment Health Checks for residents who If your practice isn’t listed here may be concerned about their your GP surgery will be able to health. They offer local people offer you an appointment at an an assessment of their current alternative practice in the area, health and wellbeing. speak to your practice reception. Practices offering Enhanced Appointments are also available Health Checks through our community provider The service is provided by the Enhance, call 020 3434 2500 to majority of the North Kensington book in. GPs at the following practices: The Enhanced Health Check • Barlby Surgery (AT Medics) looks at overall physical health and focusses on lung function, • Beacon Medical Centre breathing and emotional • Colville Health Centre wellbeing. If anything is identified, (Drs. Blake, Mok, Chung people will be referred on to a & Parminder) specialist service. • Exmoor Surgery, The The checks are also an • Foreland Medical Centre opportunity for people to raise any health concerns they may • Golborne Medical Centre, The have and ask any questions. (Drs. Mohi & Razak) • Golborne Health Centre, The (Dr. Ramasamy) • North Kensington Medical Centre • Portland Road Practice • Notting Hill Medical Centre For adults, the three key Physical examination and parts include: health promotion: Respiratory examination: • Weight (BMI) • Spirometry (lung testing) • Blood pressure and pulse • Oxygen levels in your blood • Physical activity reviews with onward referral to gyms, • Physical examination of chest personal trainer, etc. • Smoking cessation intervention • Dietary review with onward Spirometry is a test of the referral to various weight loss lungs, conditions that can management programmes. be picked up and monitored include asthma and chronic • Health advice around dental obstructive pulmonary disease and eye care (COPD). If anything needs • Bloods tests – to assess further investigation you will conditions such as diabetes, be referred on to a specialist high cholesterol, thyroid Respiratory Service. function test and renal Mental Health: function if indicated.