Editorial Advisor: AC Abdul Razak Editor: Ms Michelle Lim Art Director: MAJ Ho Tian Keong Mr Md Masri A. Rahman Creative Design: CPL Ken Vicera Kaneko LCP Muhammad Syahmi Bin Jalil PTE Afiq Syazani Bin Shubi Din Photography: CPL Soh Hua Jie PTE Muhammad Khairul Irfan SCDF ANNUAL REPORT FY 2017/2018 2 CONTENT Public Protection 4 Commissioner’s Foreword 28 5 Senior Management Fire Safety Asia Conference 2017 29 8 Division Commanders Home Fire Alarm Device 30 9 SCDF Establishments Enforcement Checks 10 Organisation Structure Community preparedness Operational Excellence 32 Heartland Lifesavers Connect 12 Emergency Medical Service Response Framework 33 Race for Responders 13 Rapid Response Fire Vessels 34 Community First Responder Challenge 2017 14 Fire Medical Vehicle 35 National Civil Defence Cadet Corps 12th Anniversary Celebration 15 Loyang Marine Fire Post 36 NUS-Civil Defence Lionhearter Club 16 New Jurong Fire Station 37 SUTD-Civil Defence Lionhearter Club 17 Ambulance - Based Interventions Organisational Excellence for Cardiac Arrest Victims 39 SCDF Day Dining-In Ceremony 18 Phase 1 of Exercise Northstar 10 40 SCDF National Service Gallery: ‘The Home of the Rescuers’ 19 Phase 2 of Exercise Northstar 10 41 Home Team NS50 Reception 20 Road Traffic Act Exemption 42 Memorandum of Understanding with National Disaster 21 Fire @ 6 Tuas South Street 8 Management Authority, Indonesia 22 Fire @ 28 Tuas Avenue 10 43 3rd Asean Strategic Policy Dialogue on Disaster Management 23 Fire @ Pulau Busing 44 3rd Senior Executive Programme in Disaster Management 24 Rescue @ 42 Imbiah Road 45 Pro-Enterprise Agency Award 25 SCDF-In-The-News 46 A Snapshot of SCDF’s Statistics SCDF ANNUAL REPORT FY 2017/2018 SCDF ANNUAL REPORT FY 2017/2018 3 2017 was a meaningful year for the SCDF. With inquisitive Technicians on Pump Ladders and Red Rhinos will be minds and a strong spirit of innovation, we broke new involved in responding to EMS cases too. grounds and introduced initiatives that further enhanced our operational response to meet future needs. In 2017, the nation celebrated the 50th anniversary of FOREWORD National Service (NS) in Singapore. In the SCDF, we At the SCDF Work Plan Seminar 2017, we unveiled commemorated our NS history and paid tribute to two purpose-built frontline emergency assets – the the unyielding commitment, dedication and sacrifices Rapid Response Fire Vessel (RFV) and the Fire Medical of our generations of National Servicemen (NSmen). Vehicle (FMV). Both resources were conceptualised and Among the notable milestones of this year-long designed by the SCDF and we are proud of our innovative celebration included the official opening of the SCDF spirit which continues to bear testimony of SCDF as an NS Gallery known as “The Home of the Rescuers” at Innovation Excellence Award organisation. While both the National Service Training Institute and the launch innovations are hardware based, they each form an of the NS50 Publication titled ‘Everyday Guardians’, important piece of our larger transformation strategy which chronicles the contributions of our generations in delivering cutting-edge fire, rescue and Emergency of Home Team NSmen. Since the first batch of 50 full- Medical Service (EMS) response with highly skilled time National Servicemen (NSFs) was enlisted under responders whom are technologically enabled. This thrust the Singapore Fire Brigade on 22 January 1976, our will be further underlined over the next few years as we NSmen have been working hand-in-hand with our refresh our training system and infrastructure at the Civil frontline career officers to keep Singapore safe and Defence Academy and implement new technologies as secure. The major firefighting operations that took force multiplier. place at a factory at 28 Tuas Avenue 10 on 24 June 2017 and the oil tank fire on Pulau Busing on 20 March 2018 In our line of work, every second matters when it comes bear testament to this strong spirit of esprit de corps to saving lives. The new EMS Response Framework and solidarity that they share as emergency responders. was introduced in view of the escalating EMS demand. In 2017, SCDF responded to more than 180,000 EMS The years ahead are going to be very exciting for the calls, translating to an average of over 500 calls a day. SCDF. In this new age of transformation, we will The framework accords life-threatening cases with the continually develop revolutionary solutions and highest response priority, as opposed to less serious cases, advanced operational systems, such as the utilisation through the conduct of telephone medical triaging by of artificial intelligence and robotics, to prepare the SCDF 995 Operations Centre Specialists. Aided by a set of Force to take on even more complex and multifaceted medical protocols developed by the SCDF and emergency challenges. As we continue in our stride towards medicine doctors from the Ministry of Health, calls are achieving our Vision 2025 to transform Singapore assessed and categorised as life-threatening emergencies, into A Nation of Lifesavers, I thank each and every life emergencies, minor emergencies or non-emergencies. saver, including families of our personnel, our partners For life-threatening and time-sensitive emergencies, our and members of the community, for your tireless dual role Fire Rescue Specialists-Emergency Medical contributions and strong support for the SCDF. My Technicians will be deployed on fire bikes alongside the team and I look forward to working closely with you emergency ambulances for an enhanced response. The in 2018. FMVs will be deployed for minor medical emergencies such as industrial incidents and road traffic accidents. COMR Eric Yap In the subsequent phases of the tiered EMS Response Framework implementation, Emergency Medical SCDF ANNUAL REPORT FY 2017/2018 4 DC CHONG HOI HUNG SAC ANwAR BIn ABDULLAH SENIOR DIRECTOR DEPUTY COMMISsIONER EMERGENCY SERVICES COMR ERIC YAP COMMISsIONER MANAGEMENT SCDF ANNUAL REPORT FY 2017/2018 5 MANAGEMENT ac ling young ern sac chin lai fong sAC christopher tan DIRECTOR director DIRECTOR operations department logistics department fire safety AND shelter department ac francis ng ms carolyn yap col ng chee kiang col ling k0k yong director director director director hazmat department manpower department service excellence technology department department SCDF ANNUAL REPORT FY 2017/2018 6 MANAGEMENT col lee yam ming col lee bee hong COL NG YIH YNG DIRECTOR director CHIEF MEDICAL OFFICER strategic planning national service personnel MEDICAL DEPARTMENT department department AC ABDUL RAZAK AC LIAN WEE TECK MR WANG HEH AC YAZID bin ABDULLAH DIRECTOR DIRECTOR DIRECTOR DIRECTOR PUBLIC AFFAIRS DEPARTMENT CENTRAL ENFORCEMENT FINANCE DEPARTMENT MEDICAL DEPARTMENT & VOLUNTEER AND COMMUNITY DEPARTMENT PARTNERSHIP DEPARTMENT SCDF ANNUAL REPORT FY 2017/2018 7 COMMANDERS COL KADIR MAIDEEN ac DEREK TAN AC TEONG HOW HWA DIRECTOR COMMANDER DIRECTOR NATIONAL SERVICE SCDF MARINE COMMAND CIVIL DEFENCE ACADEMY TRAINING INSTITUTE COL ALAN CHOW COL ALAN TOH LTC ERIC CHUA COL MICHAEL CHUA COMMANDER COMMANDER COMMANDER COMMANDER 1ST SCDF DIVISION 2ND SCDF DIVISION 3RD SCDF DIVISION 4TH SCDF DIVISION SCDF ANNUAL REPORT FY 2017/2018 8 establishments SCDF ANNUAL REPORT FY 2017/2018 9 structure SCDF ANNUAL REPORT FY 2017/2018 10 excellence SCDF ANNUAL REPORT FY 2017/2018 11 Emergency Medical Service Hello? 995? Response Help! Meanwhile... NEW EMERGENCY MEDICAL SERVICE My husband Framework RESPONSE FRAMEWORK is not breathing! The SCDF Emergency Medical Service (EMS) SCDF’s new Emergency Medical Service (EMS) response framework provides faster and enhanced Response Framework was introduced on 1 April assistance to those who need it. 2017. Under this framework, SCDF will prioritiste When you call 995 for medical assistance, SCDF will assess the severity of your case and respond accordingly as follows: 995 calls based on the severity of the patients’ Eh, why send a firefighter? I’m a lifesaver too and provide prompt medical medical conditions into four categories namely CATEGORY OF Where’s the ambulance? assistance along with the ambulance crew. CASES EXAMPLES RESPONSE life-threatening emergencies, emergencies, Cardiac arrest, unconciousness, Highest priority minor emergencies and non-emergencies. LIFE-THREATENING EMERGENCIES breathlessness, active seizure, Fastest response major trauma and stroke Extra resources deployed A critical driver to the effectiveness of the Severe allergy, emergency labour, head injury, bone fracture, asthma, High priority framework is the ability of the SCDF 995 EMERGENCIES elderly with chronic medical Fast response Operations Centre Specialists to conduct conditions and sick children Lower priority telephone medical triaging to accurately assess Cut with bleeding, accident with HOSPITAL MINOR Slower response EMERGENCIES bruising, swelling, mild injury and and classify the severity of each call. The persistent fever In 2017, SCDF attended to 42,581 minor emergency cases (23.3% of total ambulance calls) telephone medical triaging process at the 995 Emergency medical assistance not call centre is aided by the Advanced Medical required Constipation, chronic cough, NON-EMERGENCIES Seek treatment at clinics or call 1777 Protocol System, a system specially developed diarrhoea and skin rash for non-emergency ambulances In 2017, SCDF attended to 11,384 non-emergency cases by the SCDF and emergency medicine doctors (6.2% of total ambulance calls) from the Ministry of Health for triaging a patient’s SCDF ocers at the 995