REDWOOD COAST TRANSIT AUTHORITY Short Range Transit Plan Fiscal Years 2019/20 to 2024/25 June 2019 Draft for Board Adoption & Introduction Table of Contents Introduction ................................................................................................................... 7 Short Range Transit Plan Chapters .......................................................................... 7 Chapter 1: System Overview ....................................................................................... 9 Study Area Characteristics ....................................................................................... 9 Transit Services .......................................................................................................... 29 Existing Facilities ........................................................................................................ 39 Review of Previous Plans & Studies ........................................................................ 46 Chapter 2: Public Involvement, Market Research, & Transit Needs....................... 51 Overview .................................................................................................................... 51 OnBoard Survey ........................................................................................................ 52 Key Themes from Stakeholder Interviews and Board Workshop ...................... 56 Chapter 3: Mission Statement, Goals, and Performance Standards...................... 67 Mission Statement .................................................................................................... 67 Goals and Performance Standards ...................................................................... 67 Chapter 4: Performance Data Collection and Management ................................ 80 Current System for Performance Data Collection and Management ............ 80 Performance Data Tracking & Reporting Needs ................................................ 84 Recommendations .................................................................................................. 85 Chapter 5: RCTA Management Model and Peer Analysis ...................................... 88 Historical Background .............................................................................................. 89 management contract scope of service ............................................................ 90 Peer Analysis .............................................................................................................. 92 Recommendations .................................................................................................. 96 Chapter 6: Recommended Service Actions ............................................................ 99 Summary .................................................................................................................. 100 Weekend Service ................................................................................................... 101 Increase Student Ridership ................................................................................... 105 Provide Later Evening Service .............................................................................. 120 Pilot Projects to Attract More Tourists on Redwood Coast Transit buses ....... 122 Morning Service from Klamath to Crescent City ............................................... 126 Service Reductions ................................................................................................. 130 RCTA SRTP Draft for Adoption 5.16.19 Page 2 Introduction Chapter 7: Consolidated Transportation Services Agency Plan .......................... 136 Background ............................................................................................................. 136 Travel Training ......................................................................................................... 138 ADA Paratransit Certification Process ................................................................. 148 Costs ......................................................................................................................... 173 Other potential programs ..................................................................................... 179 Chapter 8: Marketing Plan ....................................................................................... 183 Marketing assessment ........................................................................................... 184 Marketing Objectives ............................................................................................ 186 Target Markets ........................................................................................................ 188 Current and potential Marketing strategies ...................................................... 190 Implementation resources .................................................................................... 203 Chapter 9: Financial Plan ......................................................................................... 204 Operating Costs ..................................................................................................... 204 Operating Revenues .............................................................................................. 208 Capital Expenditures .............................................................................................. 218 Five-Year Capital Costs ......................................................................................... 227 Capital Revenues ................................................................................................... 228 Composite Profile of Operating and Capital Costs and Revenues ............... 236 Appendix A: Sample Travel Training Pre-Travel Interview Form and Waiver ...... 238 RCTA SRTP Draft for Adoption 5.16.19 Page 3 Introduction Tables Table 1: County Population....................................................................................................... 13 Table 2: Census Tract Description and Population ................................................................ 14 Table 3: Housing .......................................................................................................................... 15 Table 4: Age, Gender, & Ethnicity ............................................................................................ 16 Table 5: Native American Tribal Area Populations ................................................................ 18 Table 6: Older Adults & People with Disabilities ..................................................................... 19 Table 7: Poverty Status ............................................................................................................... 20 Table 8: Commute Mode .......................................................................................................... 23 Table 9: Time Leaving for Work ................................................................................................. 23 Table 10: Travel Time to Work .................................................................................................... 24 Table 11: RCTA Fares – September 1, 2017 ............................................................................. 35 Table 12: FTA 2017 Maintenance and Operation Facility Inspection ................................. 41 Table 13: FTA 2017 Maintenance and Operation Facility Inspection (cont.) .................... 42 Table 14: Redwood Coast Transit Fleet as of June 1, 2018 ................................................... 45 Table 15: Passengers Per Revenue Hour by Service Type ..................................................... 69 Table 16: Minimum and Target Performance Standards: Passengers Per Vehicle Revenue Hour by Service Type ................................................................................................. 70 Table 17: Rural and Small Urbanized Transit Agencies Comparison of Cost Per Vehicle Revenue ....................................................................................................................................... 71 Table 18: Systemwide Farebox Recovery Ratio - FY 2014/15 to FY 2017/18 ....................... 73 Table 19: Cost per Passenger Trip Recent Performance....................................................... 75 Table 20: Recommended Cost Per Passenger Trip Performance Standards..................... 75 Table 21: Peer Agencies ............................................................................................................ 93 Table 22: TMTP/Herron Administrative Contract Hours .......................................................... 94 Table 23: Peer Analysis Results - Fiscal Year 2017/18 ............................................................. 95 Table 24: Recommended Contract Increase ........................................................................ 98 Table 25: Summary of Potential Service Additions & Estimated Annual Costs ................ 100 Table 26: Summary of Potential Service Reductions & Estimated Annual Costs ............. 101 Table 27: Sunday Service Costs .............................................................................................. 104 Table 28: H.S. & M.S. Bell Times and Current RCTA Stop Times ........................................... 108 Table 29: H.S. & M.S. Bell Times & Ideal Transit Stop Times ................................................... 112 Table 30: H.S. & M.S. Proposed Adjustments