2019 Report CONTENTS INTRODUCTION 05 19 39 57 Editorial by Philippe Mellier, Our job Creating the conditions for sustainable transport Reducing the environmental impact Chairman of the FRAIKIN Group and how we do it of our activities 40 06 20 Cleaning up a service 58 Our values Employability and essential to our society Dynamic and sustainable fleet and how we convey them professional fulfilment management 41 08 22 Olivier Dutrech, Group Innovation Director 60 Our CSR policy Professional training - Collection and recycling 2019 key figures 42 of used lead-acid batteries 09 Promoting clean and sustainable mobility Elisabeth Moretti, CSR Director, 24 62 Group Data Protection Officer Recruitment: 43 Tyre recycling and pathways to professionalisation The FRAIKIN fleet in figures retreading 10 Our policy and actions 26 44 for addressing human risks Strengthening the health and safety culture Advancing urban mobility 12 27 46 Ethics is everyone's business Understanding the frequency rate Final mile delivery: two innovative vehicles at FRAIKIN introduced at the Solutrans show 14 28 Group figures 48 64 Safety: implementation Providing our clients with 16 of a corrective action plan FRAIKIN, responsible and innovative services solidarity in the France figures 30 COVID-19 crisis 50 Health and well-being at work, a growing Their job at each stage of the customer journey concern 52 32 Forging sound relationships Diversity, a great asset with our suppliers 34 53 Acting sustainably Second edition of the Supplier Awards on the perception of disability 54 36 A player committed to promoting Map of Group personnel responsible transport 02 2019 FRAIKIN CSR REPORT 2019 FRAIKIN CSR REPORT 03 EDITORIAL “BUILDING BALANCED AND SUSTAINABLE PARTNERSHIPS WITH OUR THE HUMAN FACTOR AT THE HEART STAKEHOLDERS, BEING RESPECTFUL OF THE EARTH OF FRAIKIN’S SOCIAL AND THE PEOPLE ON IT.” RESPONSIBILITY PHILIPPE MELLIER ur Group has a global approach to CSR which guides our strategy. Chairman It grows and evolves over the years to further refine our goals, with a of the FRAIKIN Group view to continuous improvement. FRAIKIN puts issues related to en- ergy and ecological transition at the heart of its business model; the preservation of the environment is one of the backbones of our CSR policy. It is also based on the human factor, the Group's cornerstone, through the prin- ciples of social equity and ethics. Our teams are our asset. It is thanks to our employees, their value and their involvement that we can guarantee the quality of service we owe our clients and ensure the Group's performance and competitiveness. Through our HR policy, we pay close attention to their training, employability and career de- velopment, to the transmission of know-how, to safety at work and also to the promotion of disability and diversity in an inclusive approach. During the acute health crisis which has overshadowed the first half of 2020, we have been able to measure the solidarity, commitment and responsibility of our technical, sales and administrative teams, who have responded tremendously. We have therefore played an indispensable role in ensuring that transport, logistics and supply chain operations have continued for the population and for businesses. FRAIKIN’s values - Expertise, Boldness, Responsibility, Reliability - have been powerfully and genuinely expressed. This unfailing commitment, in a period when they themselves were facing organisa- tional and economic difficulties, has been recognised by our clients. Our motto "You drive, we care" has become more meaningful than ever. I, too, would like to thank everyone for their dedication to helping others and a job well done. We take this approach to CSR in the firm belief that it will be rewarded by better overall performance: attracting and retaining more of our employees, offering them better working conditions, controlling our risks more effective- ly, being more economical with resources, strengthening our relationships with our partners, and setting ourselves apart from the competition. We take it with a view to building balanced and sustainable partnerships with all of our stakeholders and with the aim of being ever more respectful of the Earth and the people on it. 04 2019 FRAIKIN CSR REPORT 2019 FRAIKIN CSR REPORT 05 GROUP PROFILE OUR VALUES AND HOW WE OUR JOB OUR VISION CONVEY THEM Fraikin; Europe's leading provider As wealth, the globalisation of trade of commercial and industrial and urbanisation increase, demand vehicle rental, and a pioneer in for safer, faster and greener smart services for subcontracting transportation and mobility services and fleet management; is always continues to grow. That's why all Responsibility Boldness Reliability innovating and adapting companies need a local partner who to help its clients is able to provide them with meet the needs of appropriate vehicles and services, their customers. cleverly combining human expertise and technology. Our approach is based on these four values, which are shared by all our employees. These moral values are meaningful at FRAIKIN be- cause they are conveyed individually and collectively. We are all the more at ease with these promises because they are based on the daily concern of everyone in the company to respect its commitments, adopt responsible behaviour and act fairly and honestly. Clients and partners who have trusted us for many years know how dedicated our employees are. Expertise and commitment are inextricably linked in all the functions of the company and in all the countries where FRAIKIN is present. OUR MISSION OUR AIM To provide our clients with To become a services and solutions preferred partner for commercial and and innovative leader in industrial vehicles, fleet management. thus allowing them to concentrate on their core business. 06 2019 FRAIKIN CSR REPORT 2019 FRAIKIN CSR REPORT 07 GROUP PROFILE "CSR IS A LIVING, EVOLVING Our CSR policy SUBJECT. FRAIKIN's CSR (Corporate Social Responsibility) policy is based on WE WANT TO SET OUT respect for ethical principles and human rights. A 10-YEAR VISION WITH REASONABLE MILESTONES THE TWO FOCAL POINTS promoting equal opportunities in access TO ACHIEVE." OF OUR CSR POLICY to employment, training and career devel- 1. SOCIAL EQUITY opment, Ensuring the health and safety of employees Ensuring our stakeholders’ diverse Training employees to develop skills expectations, needs and lifestyles are taken Incorporating diversity in employment into account. development 2. ENVIRONMENTAL PROTECTION COMPLIANCE AND SECURITY Taking environmental and social criteria OF OUR OPERATIONS into account in our purchasing policy FRAIKIN considers data protection as a Supporting innovative projects cross-functional criterion of its CSR policy. Controlling consumption The appointment of a Group Data Protection Officer in 2018 made it possible to develop WE ARE COMMITTED TO: appropriate governance. One of our priori- complying with national and interna- ties was the implementation of Privacy by tional laws, principles, standards and regu- Design, i.e. taking into account the General lations, Data Protection Regulation (GDPR) as soon implementing fair practices in our busi- as a project is created. The officer also assists Interview: ness relationships, each department with implementing com- encouraging the development of excel- pliance tools, processes and procedures. At ELISABETH MORETTI, CSR Director, Group Data Protection Officer lent industrial relations, based on respect for the same time, an effective strategy is de- What does How does CSR things are changing in staff representative bodies and constructive ployed to ensure cyber security, together the appointment contribute to corporate terms of disability, safety in social dialogue, with an awareness-raising and training pro- of a CSR director culture? the workplace and skills. gramme. All employees have received a represent? Thinking in terms of GDPR information leaflet. This is part of the The creation of this position corporate social How is CSR is significant as it shows the responsibility provides an incorporated by document kit given to each new employee. emphasis FRAIKIN places opportunity to strengthen stakeholders? At a glance More than 150 Head Office employees have on CSR in its strategy and our commitment to society The life cycle concept is received data protection training. practices. Road transport and raise questions increasingly shared by THE IMPLEMENTATION OF has a significant impact on regarding governance. employees, who are taking A CSR APPROACH is a strong growth A REINFORCED COMMITMENT the environment and It is also an opportunity to a more responsible and driver for FRAIKIN FRAIKIN's commitment to sustainable citizens’ lives. We are challenge the various sustainable approach. therefore demonstrating departments to build a new Non-financial performance IT IS INSTRUMENTAL IN: development was reinforced in 2018 by the how FRAIKIN is contributing corporate culture across the is looked at by Boosting employees’ motivation and creation of a dedicated organisation through to the sector’s development: Group. shareholders, clients and commitment and attracting and retaining the appointment of its CSR Director, who is by being at the forefront of The new generation suppliers. Our clients have top talent also in charge of data protection. This per- innovation, promoting has another image of the CSR commitments to keep. Increasing the Group's competitiveness son is responsible for the deployment, in alternative energy sources company and