LiveryTransport Bylaw Review Verbatim Report (Public) January 2020 Verbatim Comments To obtain public input as part of the Livery Transport Bylaw review, The City conducted online engagement from October 28 to November 17, 2019. The verbatim comments presented below include all of the suggestions, comments and messages that were received during the online engagement. Offensive words and personally identifying information have been removed and replaced with either, [removed] or [personal information removed]; otherwise, comments here are completely un-edited. Click on the links below to go directly to a topic of interest. Customer considerations Safety for taxi customers, rideshare customers, and limousine customers Wheelchair Accessible Taxi considerations Driver/customer relationship 1. What factor(s) do you consider when deciding whether to use a taxi, a rideshare or a limousine? (eg. price, wait time, payment option, etc.) Why is/are the factor(s) important to you? Price (the cheaper the better), wait time (I usually go with Uber because I can see its progress on the map), payment options (debit/credit is ideal). Price, payment options (like paying through my phone), ability to select the option to not talk to the driver Main factor is cost/payment option. Cost is a huge factor with rideshare its usually a flat rate no matter what. If you take a taxi a short distance in rush hour it can still cost alot because its based on a clock. Price, wait time, convenience, perceived accountability My first go to was car2go if there was one in my area. Convenient, cheaper and you don’t have to wait. Also, payment being set up through the app makes it easy breezy. Second choice is uber, as the cost is cheaper than a taxi and I can track where they’re at and also I can share where they’re taking The option I consider is price. Ride sharing is significantly less expensive. Ease of using an app, price and that I don’t need a wallet on me as it’s saved in the app (aka Uber) Price, wait time, payment options, cost sharing capabilities. It’s very convenient to be able to order a ride right then and there and have it automatically come off your credit card. Price and payment option. Rideshares are generally cheaper and you pay with credit card on the app. Wait time, payment, nice cars good in winter weather 1/209 LiveryTransport Bylaw Review Verbatim Report (Public) January 2020 My personal preference is always a taxi. They pay a great deal to reap a small margin. Price. Availability. Cleanliness of car including smell. Friendliness of drivers. Wait time, convenience , price Price and convenience are the most important considerations for me. The affordability and usability of rideshare apps leads me to choose this option majority of the time. wait time, quality of ride & price Price. Because I’m price sensitive Ease of use. I generally use Uber because it is easier to track, to pay, to use. Personal Safety and Payment options I will always use rose shares. Prices are pee determined. Wait times are less. Accuracy of arrival is better. Rating system allows to pick drivers you are comfortable with Price, wait time, availability, payment options Price and availability. I use rideshares because I like knowing the price upfront and they’re usually cheaper. Price and time frame. Price for routine things... wait time and timing for special appointments Almost exclusively use rideshare. Due to the ability to rate drivers through the app, the service is almost always better for a comparable price. Also due to the limited quantities of taxis available in peak times, ride share is more available. Price, I don’t live downtown and when I’m being safe and not driving the cost for such a distance can be very high in a cab. I’ve also had cabs over charge How quickly they can respond. Taxi apps aren’t as good as Uber and calling usually results in a loooooong wait so I tend to rideshares. Also, it seems like so many taxi drivers work 14 hour shifts which scares me from an exhaustion / safety perspective. ability to book a head of time, destination, time of day for best rates Price and wait time and payment option. Nothing worse than having a cab take you to a bank to get cash (then you have to pay for their wait time while you’re in the bank) it’s inconvenient Ease of use, availability & wait time, price Convenience (i.e. app) and payment option. I don't want exchange of cash/debit. Minimal human interaction is preferred. Personal safety. Has the driver been properly tested for driving skills, has the driver been verified as not a sex offender or substance abuser, has the vehicle been safety checked. Can I trust that these have been done by a reliable source. Price Wait time Availability to take me where I needs to go Price, wait time, payment. Because I’m a student I want the cheapest option. Convenience, wait time, reliability, comfort, price Price, wait time. Price in a taxi can be variable based on traffic and the route the taxi takes. Rideshare you know exactly what you’re paying. Wait time is crucial when trying to get somewhere on time. Price, wait time, ease of booking 2/209 LiveryTransport Bylaw Review Verbatim Report (Public) January 2020 Price - rideshare seems more reasonably priced Wait time - I can always reliably get a ride share within 5 minutes at my house Payment option - having account linked to a payment. Easy Safety - the ride share offers safety by the tracking and linked accounts. You know who tour driver is and reviews Price and convenience Ability to call the driver to my location and see his progress towards my pickup. Price and accessibility (how easy is it to call the cab). From my home will always use rideshare because I hate calling in to get a cab and there are never any driving through residential streets Price and wait time Price and ease of use, ride shares all the way Quality of vehicle price wait time. All of the options above as well as safety and size of vehicle. price, especially when ride share inflated pricing during peak times.., wait time & convenience Quality of service and reliability and price are most important Safety and driver satisfaction are my top two concerns. As a woman, I like that most rideshare apps have gps tracking, but I like that with taxis drivers earn more income. Uber for reliability. Ubers track everything (name, license plate, addresses) and it’s all stored on your app. If you have a problem it’s easy to write a review or complain. Taxis are awful. Have had bad experiences with taxi drivers being creepy or dangerous and there’s no way of reporting it. Price, wait time, safety Price and recent news about safety. If i hear someone had a dangerous experience using a rideshare app then i will avoid it Cost. Wait time Price, ease of booking, ease of payment Price. It's 2019 and the cost of living is way too high, so price is the only factor that matters to me. Convenience first. I prefer to book through applications, like Uber, where I can share my route and driver information with a third party if necessary. Price second. I’m very disappointed car2go left. Price and wait time Price, get me home or to the bar for cheap or I ain't going. Price, wait time, ease of pick up Wait time, price, ability to book on an app which shares price and wait time info Price duri g the time of day or night, or the distance I’m going, taxis often refuse short trips. Price and efficiency. Wait time and price, reliability, friendliness of driver. Wait time - waiting just plain sucks (no better way to put that!), friendliness of driver - I'm usually alone and it is very easy to feel powerless and unsafe when a stranger is driving. The most important for me is a well trained, knowledgeable, professional driver. 3/209 LiveryTransport Bylaw Review Verbatim Report (Public) January 2020 Price, wait time, payment option, ability to see navigation. Payment option is important because I never have cash and not having to worry about a payment interaction is reassuring. Being able to see the navigation the driver is using (like with Uber) is helpful to know I'm going the right way. Price and wait time. I go to the airport a lot, typically using a car service. The quality of taxi service is far too low for the price they charge. Also, getting consistent taxi service is almost impossible in this city. The only benefit of rideshares are you know the cost upfront. I always try to use taxis because they are more professional and adhere to the rules of the road much better. Price is number 1 because our city is so big that taking a taxi can become very expensive, especially going to and from the airport or downtown area. Payment option is also important because most people tend not to carry cash on them anymore. Credit card is most convenient. Cost and wait time. Cost is always a factor. Even if I can afford it, I want the best price available. Price and availability. If the prices are similar then availability is extra important. Taxis are not as reliable as ride share. Price. Online tracking and booking. Convenience, price, and wait time. Wait time and ease of payment connected to an app and price are the most important Price is the most important to me because taxis have always been an option that is too expensive Price first.