Air France-KLM, A leader in Northern Europe April 2014 ©Casper Tybjerg 1 This summer, Air France and KLM will strengthen their services in Northern Europe Air France and KLM are increasing their capacity in Northern Europe with two new daily Air France flights to Stavanger in Norway, beginning 31 March 2014. Air France’s second destination in Norway after Oslo, Stavanger is the centre of the Norwegian petroleum industry. This new route complements KLM’s flight schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol. Air France currently serves 14 destinations in 4 Northern European countries – Denmark, Finland, Norway and Sweden. For the 2014 summer season, close to 550 weekly flights will link the region to the rest of the world via two hubs, Paris-Charles de Gaulle and Amsterdam-Schiphol. Beyond its tourist attraction, Northern Europe is home to many small and medium-sized businesses, particularly in the high-technology sector, as well as many oil and gas installations. Adapted flight frequencies, a combinable fare offer allowing passengers to combine trips on both airlines, along with standardized products and services are the Group’s key assets in Scandinavia. For professionals in these sectors, Air France and KLM have developed an onboard service in their Business cabins that offers more space and a quieter, more comfortable journey. Loyalty programs are adapted to specific customer professional activities, such as Flying Blue Petroleum, serving oil and gas industry professionals and widely adopted in Norway. Another program, BlueBiz, offers specific advantages to small and medium-sized enterprises (SMEs), particularly in Denmark. 3 Trondheim KL 3 Ålesund KL 2 Helsinki Oslo AY 5 / KL 3 Bergen KL 5 AF 3 / KL 6 Stockholm3 AF 3 / KL 5 Stavanger AF 2 / KL 5 Sandefjord Linköping KL 3 Kristiansand KL 3 KL 2 Gothenburg2 AF 3 / KL 5 Aalborg KL 3 Växjö4 Billund AF 1 / KL 5 Copenhaguen1 AF 5 / KL 6 1 Copenhagen: + New York (JFK): 1 daily flight (Delta Airlines) / starting from 2 June 2014 + Rome: 3 weekly flights (Alitalia) + Venice: 3 weekly flights (Alitalia) 2 Gothenburg: + Lyon: 3 weekly flights (HOP!) 3 Stockholm: + New York (JFK): 5 weekly flights (Delta Airlines) / starting from 2 June 2014 4 Växjö: + Amsterdam: 8 weekly flights (Estonian Air) / starting from 4 May 2014 Air France and KLM in Northern Europe: close to 550 weekly flights to 14 destinations From their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol airports, Air France and KLM offer close to 550 weekly flights to 14 destinations in Nor- thern Europe: Alesund, Aalborg, Billund, Bergen, Copenhagen, Gothenburg, Helsinki, Kristiansand, Linkoping, Oslo, Sandefjord, Stavanger, Stockholm and Trondheim. From Paris-Charles de Gaulle and Lyon, Air France serves Denmark, Finland, Norway and Sweden with 157 weekly flights, including code-shared flights with Finnair, to Helsinki. KLM offers a wide choice of travel times to Northern Europe as the company operates 392 flights per week to 14 destinations. Under the joint-venture agreement with Delta, from June to September 2014, the American company will operate a total of 12 direct flights weekly from New York to Copenhagen and Stockholm. Additionally, Air France and KLM’s partner company, Alitalia, will serve Venice and Rome with six flights per week from Copenhagen. 5 Air France and KLM offer a daily selection of more than 70 flights departing from Northern Europe Three questions for Ryanne Van der Eijk, General Manager of Air France-KLM, Northern Europe Air France KLM is already a Air France’s second destination in Norway after Oslo, Stavanger is the centre leader in Northern Europe. Why of the Norwegian petroleum industry. This new route complements KLM’s flight have you chosen Stavanger as schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol. a new destination to strengthen The Group today has a large network and several flights linking 14 Northern this position? European cities to its two large hubs at Paris-Charles de Gaulle and Amsterdam- Schiphol airports. Since 2012, we have been constantly reinforcing our strategy at our two hubs to offer our passengers even more connecting opportunities. Serving Stavanger with Air France expands our network and confirms our posi- tion among the leading airlines in Scandinavia. How are you making Air France- In addition to our strong long-haul network serving many destinations throughout KLM the preferred airline for the world, we continue to invest in order to constantly improve our products customers in Scandinavia? and services and keep our focus on customer needs. The Group has recently invested close to 700 million euros in its long-haul offering. KLM’s new World Business Class seats are already available on the Boeing 747s. The new Air France Economy, Premium Economy and Business class cabins will be pro- gressively upgraded as from June 2014. In addition, we provide new ways for passengers to travel, offering services with more independence and mobility and facilitating the process for customers. For example, when booking their flights, customers benefit from AF Connect and KLM Connect, a free and exclusive service with no registration or subscription required that proactively informs them of changes and unexpected events over the course of their journey. They are among a number of solutions that appeal particularly to customers who travel our network for business. Moreover, our new Stavanger-Paris service operated by Air France with two daily frequencies, will allow customers to connect easily with Air France’s long and medium-haul network at Paris-Charles de Gaulle. Northern Europe is notable for a This clientele is effectively at the heart of our strategy. To satisfy passengers large number of small and medium traveling on business, we have developed in-flight services in Air France and sized enterprises (SMEs) and oil and KLM Business cabins largely based on long-haul services. From high-end gas facilities. What travel solutions gastronomy to personal attentiveness, all is focused on making the journey as do you offer them? easy and comfortable as possible. Moreover, Air France-KLM has developed customized loyalty programs. The Group created the Flying Blue Petroleum pro- gram, specifically designed for professionals of the oil and gas industries, which has close to 13,900 members in Northern Europe, including11,500 in Norway. It offers benefits and exclusive services to members, such as priority check-in and baggage claim. The Group also offers the BlueBiz program for small and medium businesses, which optimizes travel budgets with Blue Credits that are redeemable for award tickets. With each flight, the company accumulates Blue Credits and the employee collects Miles in their individual Flying Blue account. Finally, to facilitate business travel payments, Air France offers the Corporate Card, a universal payment method that offers insurance and exclusive services, as well as optimal business expense tracking. Since December 2013, in the aim to facilitate travel payments for customers, Norway offers a credit card associa- ted with the Flying Blue frequent flyer program, in partnership with Resurs Bank. In this way, customers traveling between France, the Netherlands and Northern Europe are offered customized travel solutions tailored to their needs. 7 Business, the best in the art of French living The best of Air France and KLM in Northern Europe On their medium-haul network, Air France and KLM offer tailored solutions for all their customers. In Business, Premium Economy and Economy class, passengers benefit from the best of the two companies’ offering, to ensure their optimum inflight comfort. Air France On its medium-haul network, Air France offers three travel classes – Business, Premium Economy and Economy. The Company offers business travelers a completely redesigned meal service based on those served on long-haul flights, as well as more comfort in Business and Premium Economy classes. • Business, the best in the art of French lifestyle Air France’s Business class offering is constantly evolving to match the Com- pany’s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle. From cabin fittings to inflight meals, the Company provides a service that combines comfort and modernity, bringing passengers an ever more refined service. A tailored service, before and after the flight Air France offers the convenience of fully flexible reservations permitting flight changes at any time. Business customers also benefit from SkyPriority, a free service offering priority at check-in, faster, privileged access to security checks and customs formalities, plus priority boarding and baggage claim upon arrival. Spacious cabins In Business Class, Air France offers a cabin design with only four passengers seated per row: the middle seat is always left free to guarantee relaxation and desired comfort. On all fleets*, there are five centimeters of additional legroom compared to the rest of the cabin. Business customers also have more space in the cabin for their baggage. They can carry on two bags and one accessory totaling 18 kg. * Except for the A318 fleet and franchised or chartered companies A new gastronomical experience Air France offers its Business customers a refined meal service inspired by the meals served on long-haul flights. In addition to hot towels upon boarding and pre-dinner drinks, a full meal is served to Business Class customers on all medium-haul flights. The contents of the meal correspond to the hour of the day and include a complete menu with a starter, main course and dessert. On flights longer than two and a half hours, the main dish is served hot and customers can eat their meal on a porcelain dish on flights of three hours or more. To further enhance the experience, they are also served a bottle of wine, café gourmand and a selection of liqueurs.