The University of Manchester Research The Impact of Information Transfer and Advice Programmes on Sectors Link to publication record in Manchester Research Explorer Citation for published version (APA): Rigby, J. (2000). The Impact of Information Transfer and Advice Programmes on Sectors: A thesis submitted to the University of Manchester for the degree of Doctor of Philosophy in the Faculty of Social Sciences and Law. No publisher name. Citing this paper Please note that where the full-text provided on Manchester Research Explorer is the Author Accepted Manuscript or Proof version this may differ from the final Published version. If citing, it is advised that you check and use the publisher's definitive version. 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Oct. 2021 The Impact of Information Transfer and Advice Programmes on Sectors A thesis submitted to the University of Manchester for the degree of Doctor of Philosophy in the Faculty of Social Sciences and Law 2000 Anthony John Rigby PREST (Policy Research in Engineering, Science and Technology) Table of Contents LIST OF FIGURES........................................................................................................................5 LIST OF EQUATIONS .................................................................................................................5 LIST OF TABLES..........................................................................................................................6 ABSTRACT ....................................................................................................................................7 DECLARATION ............................................................................................................................8 NOTES ON COPYRIGHT AND THE OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS ..........................................................................................................................................8 GLOSSARY OF TERMS ..............................................................................................................9 ACKNOWLEDGEMENTS.........................................................................................................13 CONCERNING THE AUTHOR ................................................................................................14 INTRODUCTION ........................................................................................................................15 ENERGY EFFICIENCY – A PERENNIAL POLICY CONCERN ...........................................................15 STRUCTURE OF THE THESIS ........................................................................................................16 CHAPTER ONE - CONCEPTUAL ANALYSIS.......................................................................18 1.1 INTRODUCTION ............................................................................................................18 1.2 INFORMATION AND AWARENESS POLICY PRINCIPLES AND ANALYSIS .........................18 1.3 PROGRAMME FOUNDATIONS AND IMPACTS – BROADER PERSPECTIVES ......................27 1.4 QUANTIFYING EVALUATION STRATEGIES ....................................................................36 1.5 THE WIDER ISSUES OF PERSISTENCE OF IMPACT..........................................................43 1.6 CHAPTER SUMMARY ....................................................................................................50 CHAPTER TWO – METHODOLOGY.....................................................................................51 2.1 INTRODUCTION ............................................................................................................51 2.2 RESEARCH CONTEXT AND METHODS ...........................................................................51 2.3 STAGE ONE – CREATION AND OPERATION OF THE PROGRAMME .................................54 2.4 STAGE TWO – PROGRAMME IMPACT............................................................................57 2.5 STAGE THREE – PERSISTENCE OF IMPACT....................................................................63 2.6 RESEARCH STYLE AND GOOD PRACTICE......................................................................64 2.7 STRUCTURE OF SUBSEQUENT CHAPTERS .....................................................................67 CHAPTER THREE - THE ENERGY EFFICIENCY BEST PRACTICE PROGRAMME.68 3.1 INTRODUCTION ............................................................................................................68 3.2 UK ENERGY EFFICIENCY POLICY POST-WAR ..............................................................70 3.3 ENERGY EFFICIENCY BEST PRACTICE – AN INFORMATION PROGRAMME ....................73 3.4 IMPLEMENTATION - PROGRAMME DESIGN AND DELIVERY ..........................................80 3.5 TARGETS OF THE PROGRAMME ..................................................................................102 3.6 EVALUATION AND IMPACT ASSESSMENT ...................................................................104 3.7 SUMMARY..................................................................................................................111 CHAPTER FOUR – UK HIGHER EDUCATION SECTOR STUDY..................................114 4.1 INTRODUCTION ..........................................................................................................114 4.2 UNIVERSITY OF LEEDS ...............................................................................................115 4.3 UNIVERSITY OF SALFORD...........................................................................................126 4.4 THE UNIVERSITY OF CENTRAL LANCASHIRE .............................................................137 4.5 VICTORIA UNIVERSITY OF MANCHESTER...................................................................146 4.6 UNIVERSITY OF EDINBURGH ......................................................................................155 4.7 LIVERPOOL JOHN MOORES UNIVERSITY ....................................................................164 2 4.8 SECTOR SUMMARY ....................................................................................................169 CHAPTER FIVE - UK HOTEL SECTOR STUDY................................................................171 5.1 INTRODUCTION ..........................................................................................................171 5.2 HOLIDAY INN CROWNE PLAZA ..................................................................................172 5.3 STAKIS PLC ...............................................................................................................181 5.4 FORTE HOTELS LTD. ..................................................................................................184 5.5 THISTLE HOTELS PLC................................................................................................193 5.6 MARRIOTT HOTELS....................................................................................................198 5.7 SWALLOW HOTELS LTD. ............................................................................................204 5.8 SECTOR SUMMARY ....................................................................................................210 CHAPTER SIX – UK RETAIL SECTOR STUDY.................................................................212 6.1 INTRODUCTION ..........................................................................................................212 6.2 WOOLWORTH.............................................................................................................213 6.3 SUPERDRUG ...............................................................................................................217 6.4 HOUSE OF FRASER PLC .............................................................................................224 6.5 ARCADIA GROUP PLC ...............................................................................................227 6.6 SEARS GROUP PROPERTIES ........................................................................................234 6.7 WH SMITH PLC.........................................................................................................239 6.8 DEBENHAMS PLC ......................................................................................................244 6.9 SECTOR SUMMARY ....................................................................................................250 CHAPTER SEVEN - COMPARATIVE ANALYSIS .............................................................252 7.1 INTRODUCTION ..........................................................................................................252 7.2 MANAGEMENT STRUCTURE AND ORGANISATIONAL CONTEXT..................................253 7.3 ENERGY EFFICIENCY KNOWLEDGE ............................................................................266 7.4 IDENTIFYING TECHNOLOGIES FOR IMPLEMENTATION ................................................275