The Hospital of the University of Pennsylvania (HUP) is world-renowned for its clinical and research excellence, forging the way for new and better ways to diagnose and treat illnesses and disorders. Its long and rich history of patient care began more than two centuries ago as the nation’s first medical school, the University of Pennsylvania. Since 1765 when it first opened its doors, Penn has been dedicated to the training of physicians and the discovery and implementation of new medical knowledge. HUP is consistently ranked as one of the top 10 hospitals in the nation.* Many of its clinical specialties are among the nation’s best, including: ■■ Cardiology and Cardiac ■■ Gynecology ■■ Otorhinolaryngology Surgery ■■ Nephrology (Ear, Nose and Throat) ■■ Endocrinology, Diabetes ■■ Neurology and ■■ Psychiatry and Metabolism Neurosurgery ■■ Pulmonology ■■ Gastroenterology ■■ Oncology ■■ Rheumatology ■■ Geriatrics ■■ Orthopaedics ■■ Urology *U.S.News & World Report Best Hospitals Honor Roll 1 Planning for dispenses them. The nurse explains them and the Visit gives them to patients. Always ask about the medications you are given before taking them. What to bring: ■■ Photo identification Patients should never take medication from ■■ Health insurance information home without discussing this with the doctor ■■ Copy of any advance directive, durable power or nurse first. If the doctor wants a patient of attorney and living will documents to take their medication from home, a ■■ List of medications with doses and frequency pharmacist will make sure it does not interfere ■■ List of doctors and relatives with phone with the other medications they are taking. numbers and email addresses Patient and Guest Relations Family ■■ Robe, slippers and toiletries (toothbrush, Patients are asked to define their family and HUP’s staff continually strives to meet patients’ needs and provide comfort and toothpaste, etc.) peace of mind to patients and their families. The Patient and Guest Relations staff explain how they will be involved in patient ■■ Eye glasses, hearing aids and dentures serves as a liaison between HUP and patients, families and visitors. They address care, care planning and decision making. (and cases labeled with full name) concerns, forward suggestions and extend compliments. Patient and Guest Relations Patients should plan to keep their family ■■ Cane and walker (labeled with full name) staff can also help patients receive special services such as notary, interpretation informed about their care—they are advised (including sign language) and TTY phone support. For assistance, please contact: ■■ Medical equipment if absolutely necessary to identify one person who can communicate with family members. Patients should share their plan with HUP staff. Patient and Guest Relations Personal items Bring only necessary items. Patients may Silverstein Building, 1st Floor, 215.662.2575 be moved to different care areas during their Support Person(s) Mona Matson, Associate Director, Patient and Guest Relations and Reception hospital stay. Labeling all personal items Patients are asked to identify their support Robin Arrington-Thompson, Manager of Reception and Patient Coordinator helps to keep track of them. At times, the person(s) whose presence will provide Amanda Esterly, Patient Coordinator nursing staff may need to do an inventory emotional support, comfort and help alleviate Steven Rose, Patient Coordinator of patient belongings. Please do not bring fears. With patient permission, this person Annie Gilbert, Patient and Family Liaison valuables such as jewelry and electronics. may stay throughout the inpatient stay, participate in planning for care and discharge, and provide support by learning new Reception Medications Patients’ medication history is very important. information. The Reception teams at HUP (main entrance and Silverstein 1, Mezzanine) and Doctors and nurses will ask repeatedly about Perelman Center for Advanced Medicine (ground lobby and 1st floor atrium) are medications taken at home. Clinical rounds, patient education sessions happy to assist you and your family members by providing information, wheelchair and discharge planning will accommodate assistance, and escort to your destination, if requested. These members of the Patient Medications taken while in the hospital are having the support person(s) present. The and Guest Relations team are our ‘welcoming partners’ and want to meet the needs prescribed specifically for the hospital stay. support person(s) may be present throughout of our guest. Please do not hesitate to ask any of our Reception team members for Some may be new or different compared to the stay unless their presence infringes on assistance. a patient’s medication history. A hospital others’ rights, safety, or is medically or pharmacist reviews all medications and therapeutically contraindicated. For urgent needs, please call HUP security at 215.662.2677 (COPS). 2 3 Support persons will receive a blue identification The Patient Experience ■■ Medical Student: Student learning to Advance Practice Provider Team: bracelet. They will need to show the bracelet become a doctor. ■■ Nurse Practitioner (NP): Registered nurse Know who is providing care—it’s your right! to the information desk, security and other ■■ Consultant: Doctor with expertise in a with advanced education and clinical training All employees and volunteers at the Hospital HUP staff. If the support person(s) plans particular area; may be called on by the who provides a wide range of preventive and of the University of Pennsylvania wear photo to remain in the hospital overnight, the medical team to help with patient care. acute health care services. nursing staff will coordinate while taking identification badges and should tell patients their name and role. ■■ Physician Assistant (PA): Trained and into consideration the needs of other patients Discharge Planning Team: licensed to practice medicine under the and families in the area. In situations where ■■ Clinical Resource Coordinator: Nurse supervision of a physician. there are shared rooms, coordination may The Nurse Team provides direct care to who sets up home needs (medications, ■■ Certified Nurse Midwife (CNM): Provides include the other patient, his or her family patients and helps coordinate care. ■■ Nurse Manager: Leader of the floor. medical equipment, visiting nurses and counseling and care during preconception, and their support person(s). home therapists), transportation and can ■■ Charge Nurse: Works as a problem solver pregnancy, childbirth and the postpartum help with insurance issues. period. Visitors and can address any patient concerns. ■■ Social Worker: Offers support, makes Visiting hospitalized loved ones is a way of ■■ Clinical Nurse Specialist: Assists with skilled referrals to community support agencies, and showing support and offering encouragement. needs such as wound care. Other Important Team Members: arranges patient transfers to nursing homes, ■■ Phlebotomist: Collects blood tests ordered Patients should discuss with family and ■■ Registered Nurse: Coordinates patients’ daily rehab centers and other facilities. by physicians. friends when they would like to receive schedules, gives medications and provides visitors and who should visit. education; works with the doctors to keep ■■ Transport Staff: Takes patients to tests and Therapist Team: patients and their families updated. studies around the hospital. ■■ Physical Therapist: Works with patients to - They are dressed in navy blue uniforms. - They are dressed in teal uniforms. maintain and improve strength, walking and ■■ ■■ Certified Nursing Assistant (CNA): Assists Chaplain: Brings expertise in helping patients balance. and families draw upon their own spiritual with bathing, dressing, grooming, eating and - They are dressed in light blue uniforms. other needs. resources, values and traditions for healing. ■■ Occupational Therapist: Works with patients - They are dressed in maroon uniforms. Care is provided for all persons, not only those on self-care activities such as feeding, bathing who identify as religious or spiritual. ■■ Unit Secretary: Answers call bell system and and grooming. assists visitors. - They are dressed in light blue uniforms. - They are dressed in tan uniforms. Registered Nurse ■■ Respiratory Therapist: Evaluates and treats patients with breathing disorders. The Physician Team performs a daily Certified Nursing ■■ Speech Therapist: Helps patients with a medical history and physical exam, and Assistant (CNA) variety of speech and swallowing disorders. orders tests and treatments. ■■ ■■ Attending: Doctor in charge of patient care. Nutritionist: Evaluates and recommends Unit Secretary dietary changes that will promote recovery ■■ Fellow: Doctor receiving advanced training and maintain health. in a specific area. Physical and Occupational ■■ Pharmacist: Reviews all aspects of patients’ Therapists ■■ Resident: Doctor who supervises the intern medications, including education about new to direct patient care. medications and their side effects. Transport Staff ■■ Intern: Doctor responsible for coordinating all aspects of patient care. 4 5 Room Accommodations security department. HUP is not responsible Stop Smoking Resources Discharge Room assignments are based on medical needs for belongings or valuables that are not ■■ Pennsylvania Quitline: 1.877.724.1090 The doctor and nurse provide patients with and bed availability. During hospitalization, secured with the security department. ■■ SmokeFree