ďŽƵƚtĞƐƚĞƌŶWater Western Water provides drinking water, recycled water and dŚĞƐƐĞŶƟĂů^ĞƌǀŝĐĞƐŽŵŵŝƐƐŝŽŶ͕ƚŚĞsŝĐƚŽƌŝĂŶ ƐĞǁĞƌĂŐĞƐĞƌǀŝĐĞƐƚŽϱϴ͕ϮϬϬƉƌŽƉĞƌƟĞƐ͕ǁŝƚŚĂƉŽƉƵůĂƟŽŶŽĨ 'ŽǀĞƌŶŵĞŶƚ͛ƐĞĐŽŶŽŵŝĐƌĞŐƵůĂƚŽƌĨŽƌĞƐƐĞŶƟĂůƵƟůŝƚLJƐĞƌǀŝĐĞƐ͕ ϭϱϴ͕ϯϬϬĂĐƌŽƐƐĂƌĞŐŝŽŶŽĨϯ͕ϬϬϬƐƋƵĂƌĞŬŝůŽŵĞƚƌĞƐƚŽƚŚĞŶŽƌƚŚ ƌĞŐƵůĂƚĞƐtĞƐƚĞƌŶtĂƚĞƌƉƌŝĐĞƐ͕ƐĞƌǀŝĐĞƐƚĂŶĚĂƌĚƐĂŶĚ ǁĞƐƚŽĨDĞůďŽƵƌŶĞ͘ ŵĂƌŬĞƚĐŽŶĚƵĐƚ͘dŚĞŶĞƌŐLJĂŶĚtĂƚĞƌKŵďƵĚƐŵĂŶsŝĐƚŽƌŝĂ ƌĞĐĞŝǀĞƐ͕ŝŶǀĞƐƟŐĂƚĞƐĂŶĚƌĞƐŽůǀĞƐĞŶƋƵŝƌŝĞƐĂŶĚĐŽŵƉůĂŝŶƚƐ tĞƐƚĞƌŶtĂƚĞƌ͛ƐƐĞƌǀŝĐĞĂƌĞĂŝƐŽŶĞŽĨƚŚĞĨĂƐƚĞƐƚŐƌŽǁŝŶŐ ĂŐĂŝŶƐƚĞůĞĐƚƌŝĐŝƚLJĂŶĚǁĂƚĞƌƐƵƉƉůŝĞƌƐĂĐƌŽƐƐsŝĐƚŽƌŝĂ͘ ƌĞŐŝŽŶƐŝŶsŝĐƚŽƌŝĂ͕ǁŝƚŚŚŽƵƐŝŶŐĚĞǀĞůŽƉŵĞŶƚŝŶDĞůƚŽŶĂŶĚ ^ƵŶďƵƌLJĂƩƌĂĐƟŶŐŵĂŶLJŶĞǁƌĞƐŝĚĞŶƚƐ͘KǀĞƌƚŚĞƉĂƐƚĚĞĐĂĚĞ͕ ĂŶŶƵĂůƉŽƉƵůĂƟŽŶŝŶĐƌĞĂƐĞƐŚĂǀĞĂǀĞƌĂŐĞĚϯͲϰй͘WŽƉƵůĂƟŽŶ KďũĞĐƟǀĞƐĂŶĚĨƵŶĐƟŽŶƐ ŐƌŽǁƚŚŝŶƚŚĞƉĂƐƚLJĞĂƌǁĂƐƐůŽǁĞƌ͕ǁŝƚŚƐĞƌǀŝĐĞĚƉƌŽƉĞƌƟĞƐ hŶĚĞƌƐĞĐƟŽŶƐϵϯĂŶĚϵϰŽĨƚŚĞWater Act 1989, Western ŝŶĐƌĞĂƐŝŶŐďLJϮ͘ϭй͘ tĂƚĞƌŵƵƐƚŚĂǀĞƌĞŐĂƌĚƚŽƚŚĞĨŽůůŽǁŝŶŐƉƌŝŶĐŝƉůĞƐ͗ DĂŶŶĞƌŽĨĞƐƚĂďůŝƐŚŵĞŶƚ ͻ ƚŚĞŶĞĞĚƚŽĞŶƐƵƌĞƚŚĂƚǁĂƚĞƌƌĞƐŽƵƌĐĞƐĂƌĞĐŽŶƐĞƌǀĞĚ ĂŶĚƉƌŽƉĞƌůLJŵĂŶĂŐĞĚĨŽƌƐƵƐƚĂŝŶĂďůĞƵƐĞĂŶĚĨŽƌƚŚĞ ĂŶĚƚŚĞƌĞƐƉŽŶƐŝďůĞDŝŶŝƐƚĞƌ ďĞŶĞĮƚŽĨƉƌĞƐĞŶƚĂŶĚĨƵƚƵƌĞŐĞŶĞƌĂƟŽŶƐ ƐƚĂďůŝƐŚĞĚƵŶĚĞƌƚŚĞWater Act 1989, Western Region Water ͻ ƚŚĞŶĞĞĚƚŽĞŶĐŽƵƌĂŐĞĂŶĚĨĂĐŝůŝƚĂƚĞĐŽŵŵƵŶŝƚLJ ŽƌƉŽƌĂƟŽŶ;ƚƌĂĚŝŶŐĂƐtĞƐƚĞƌŶtĂƚĞƌͿŝƐŽŶĞŽĨsŝĐƚŽƌŝĂ͛Ɛϭϯ ŝŶǀŽůǀĞŵĞŶƚŝŶƚŚĞŵĂŬŝŶŐĂŶĚŝŵƉůĞŵĞŶƚĂƟŽŶŽĨ ƌĞŐŝŽŶĂůƵƌďĂŶǁĂƚĞƌĐŽƌƉŽƌĂƟŽŶƐ͘ƵƌŝŶŐƚŚĞƌĞƉŽƌƟŶŐƉĞƌŝŽĚ͕ ĂƌƌĂŶŐĞŵĞŶƚƐƌĞůĂƟŶŐƚŽƚŚĞƵƐĞ͕ĐŽŶƐĞƌǀĂƟŽŶĂŶĚ ϭ:ƵůLJϮϬϭϮƚŽϯϬ:ƵŶĞϮϬϭϯ͕ƚŚĞƌĞůĞǀĂŶƚŵŝŶŝƐƚĞƌǁĂƐƚŚĞ,ŽŶ ŵĂŶĂŐĞŵĞŶƚŽĨǁĂƚĞƌƌĞƐŽƵƌĐĞƐ WĞƚĞƌtĂůƐŚD>͕DŝŶŝƐƚĞƌĨŽƌtĂƚĞƌ͘ ͻ ƚŚĞŶĞĞĚƚŽŝŶƚĞŐƌĂƚĞďŽƚŚůŽŶŐƚĞƌŵĂŶĚƐŚŽƌƚ tĞƐƚĞƌŶtĂƚĞƌŝƐƌĞƐƉŽŶƐŝďůĞƚŽƚŚĞDŝŶŝƐƚĞƌĨŽƌtĂƚĞƌǀŝĂƚŚĞ ƚĞƌŵĞĐŽŶŽŵŝĐ͕ĞŶǀŝƌŽŶŵĞŶƚĂů͕ƐŽĐŝĂůĂŶĚĞƋƵŝƚĂďůĞ ĞƉĂƌƚŵĞŶƚŽĨŶǀŝƌŽŶŵĞŶƚĂŶĚWƌŝŵĂƌLJ/ŶĚƵƐƚƌŝĞƐ;ĨŽƌŵĞƌůLJƚŚĞ ĐŽŶƐŝĚĞƌĂƟŽŶƐ ĞƉĂƌƚŵĞŶƚŽĨ^ƵƐƚĂŝŶĂďŝůŝƚLJĂŶĚŶǀŝƌŽŶŵĞŶƚͿ͘dŚĞĞƉĂƌƚŵĞŶƚ ͻ ƚŚĞŶĞĞĚĨŽƌƚŚĞĐŽŶƐĞƌǀĂƟŽŶŽĨďŝŽůŽŐŝĐĂůĚŝǀĞƌƐŝƚLJĂŶĚ ŽĨdƌĞĂƐƵƌLJĂŶĚ&ŝŶĂŶĐĞĂůƐŽŚĂƐĂƐŚĂƌĞŚŽůĚĞƌŐŽǀĞƌŶĂŶĐĞƌŽůĞ͘ ĞĐŽůŽŐŝĐĂůŝŶƚĞŐƌŝƚLJƚŽďĞĂĨƵŶĚĂŵĞŶƚĂůĐŽŶƐŝĚĞƌĂƟŽŶ dŚĞĞƉĂƌƚŵĞŶƚŽĨ,ĞĂůƚŚƐĞƚƐĂŶĚƐƵƉĞƌǀŝƐĞƐǁĂƚĞƌƋƵĂůŝƚLJ ͻ ŝĨƚŚĞƌĞĂƌĞƚŚƌĞĂƚƐŽĨƐĞƌŝŽƵƐŽƌŝƌƌĞǀĞƌƐŝďůĞ ƐƚĂŶĚĂƌĚƐ͕ǁŚŝůĞƚŚĞŶǀŝƌŽŶŵĞŶƚWƌŽƚĞĐƟŽŶƵƚŚŽƌŝƚLJŐŽǀĞƌŶƐ ĞŶǀŝƌŽŶŵĞŶƚĂůĚĂŵĂŐĞ͕ůĂĐŬŽĨĨƵůůƐĐŝĞŶƟĮĐĐĞƌƚĂŝŶƚLJ ĞŶǀŝƌŽŶŵĞŶƚĂůƐƚĂŶĚĂƌĚƐ͕ƉĂƌƟĐƵůĂƌůLJĨŽƌǁĂƐƚĞǁĂƚĞƌĚŝƐĐŚĂƌŐĞ͕ ƐŚŽƵůĚŶŽƚďĞƵƐĞĚĂƐĂƌĞĂƐŽŶĨŽƌƉŽƐƚƉŽŶŝŶŐŵĞĂƐƵƌĞƐ ƌĞĐLJĐůĞĚǁĂƚĞƌĂŶĚďŝŽƐŽůŝĚƐŵĂŶĂŐĞŵĞŶƚ͘ ƚŽĂĚĚƌĞƐƐƚŚĞƐĞƚŚƌĞĂƚƐ͘പ Service area ŵĂƉ Western Water tdZYh>/dzZWKZdϮϬϭϮͬϭϯ 1 ƌŝŶŬŝŶŐǁĂƚĞƌƌĞŐƵůĂƟŽŶƐ ,ŝŐŚůŝŐŚƚƐϮϬϭϮͬϭϯ tĞƐƚĞƌŶtĂƚĞƌŝƐŐŽǀĞƌŶĞĚďLJsŝĐƚŽƌŝĂ͛ƐSafe Drinking Water Act 2003ĂŶĚ^ĂĨĞƌŝŶŬŝŶŐtĂƚĞƌZĞŐƵůĂƟŽŶƐϮϬϬϱ͕ǁŚŝĐŚ ƉƌŽǀŝĚĞĂĐŽŵƉƌĞŚĞŶƐŝǀĞƌĞŐƵůĂƚŽƌLJĨƌĂŵĞǁŽƌŬĨŽƌƚŚĞ ƉƌŽǀŝƐŝŽŶŽĨĚƌŝŶŬŝŶŐǁĂƚĞƌƚŽĐƵƐƚŽŵĞƌƐ͘ ͻ ^ĂĨĞ͕ƌĞůŝĂďůĞƐƵƉƉůLJŽĨϭϮ͕ϳϴϴŵŝůůŝŽŶůŝƚƌĞƐŽĨĚƌŝŶŬŝŶŐ dŚĞĨƌĂŵĞǁŽƌŬĞŶĐŽŵƉĂƐƐĞƐĂƌŝƐŬͲďĂƐĞĚĂƉƉƌŽĂĐŚƚŽƚŚĞ ǁĂƚĞƌƚŽŽǀĞƌϱϴ͕ϬϬϬƉƌŽƉĞƌƟĞƐ ŵĂŶĂŐĞŵĞŶƚŽĨĚƌŝŶŬŝŶŐǁĂƚĞƌ͕ĨƌŽŵǁĂƚĞƌĐĂƚĐŚŵĞŶƚƚŽƚŚĞ ͻ ϭϬϬйĐŽŵƉůŝĂŶĐĞǁŝƚŚƚŚĞSafe Drinking Water Act 2003 ĐƵƐƚŽŵĞƌ͛ƐƚĂƉ͕ǁŝƚŚůŝŶŬĂŐĞƐƚŽƚŚĞƵƐƚƌĂůŝĂŶƌŝŶŬŝŶŐtĂƚĞƌ ĂŶĚĂůůƉĂƌĂŵĞƚĞƌƐƐƉĞĐŝĮĞĚŝŶƚŚĞ^ĂĨĞƌŝŶŬŝŶŐtĂƚĞƌ 'ƵŝĚĞůŝŶĞƐϮϬϭϭǁŚĞƌĞĂƉƉůŝĐĂďůĞ͘ ZĞŐƵůĂƟŽŶƐϮϬϬϱ dŚĞ,tĂƚĞƌWƌŽŐƌĂŵŝƐƌĞƐƉŽŶƐŝďůĞĨŽƌĂĚŵŝŶŝƐƚĞƌŝŶŐƚŚĞ ͻ ŽŶƟŶƵĞĚŝŶĚĞƉĞŶĚĞŶƚĐĞƌƟĮĐĂƟŽŶŽĨtĞƐƚĞƌŶtĂƚĞƌ͛Ɛ ƌĞŐƵůĂƚŽƌLJĨƌĂŵĞǁŽƌŬ͕ƚŚĞŬĞLJŽďũĞĐƚŝǀĞƐŽĨǁŚŝĐŚĂƌĞƚŽ ,ĂnjĂƌĚŶĂůLJƐŝƐĂŶĚƌŝƟĐĂůŽŶƚƌŽůWŽŝŶƚƐLJƐƚĞŵ͕ƉĂƐƐŝŶŐ ĞŶƐƵƌĞƚŚĂƚ͗ ĂŶĞdžƚĞƌŶĂůĂƵĚŝƚŝŶ&ĞďƌƵĂƌLJϮϬϭϯ ͻ ĂŶLJǁĂƚĞƌƐƵƉƉůŝĞĚĂƐĚƌŝŶŬŝŶŐǁĂƚĞƌŝƐƐĂĨĞƚŽĚƌŝŶŬ ͻ ZĞƐŽůƵƟŽŶŽĨϭϳϳǁĂƚĞƌƋƵĂůŝƚLJĐŽŵƉůĂŝŶƚƐ͕ǁŽƌŬŝŶŐǁŝƚŚ ͻ ǁĂƚĞƌƋƵĂůŝƚLJŝŶĨŽƌŵĂƟŽŶŝƐĂǀĂŝůĂďůĞƚŽĐŽŶƐƵŵĞƌƐĂŶĚ ĐƵƐƚŽŵĞƌƐƚŽƵŶĚĞƌƐƚĂŶĚƚŚĞƌŽŽƚĐĂƵƐĞĂŶĚĂĚĚƌĞƐƐŝŶŐ ŽƉĞŶƚŽƉƵďůŝĐĂĐĐŽƵŶƚĂďŝůŝƚLJ ŝƐƐƵĞƐŝĚĞŶƟĮĞĚ ͻ ĂŶLJǁĂƚĞƌƚŚĂƚŝƐŶŽƚŝŶƚĞŶĚĞĚĂƐĚƌŝŶŬŝŶŐǁĂƚĞƌĐĂŶŶŽƚ ͻ hƉŐƌĂĚĞƐĂƚDĞƌƌŝŵƵ͕ZŽƐƐůLJŶŶĞĂŶĚZŽŵƐĞLJǁĂƚĞƌ ďĞŵŝƐƚĂŬĞŶĨŽƌĚƌŝŶŬŝŶŐǁĂƚĞƌ ĮůƚƌĂƟŽŶƉůĂŶƚƐƚŽŝŵƉƌŽǀĞǁĂƚĞƌƋƵĂůŝƚLJĚĞůŝǀĞƌLJ ͻ ŽǀĞƌƐĞĞŝŶŐƚŚĞŵĂŶĂŐĞŵĞŶƚŽĨŝŶĐŝĚĞŶƚƐĂīĞĐƟŶŐĚƌŝŶŬͲ ͻ ZĞŶĂŵŝŶŐDŽƵŶƚDĂĐĞĚŽŶ͛ƐZĞƐĞƌǀŽŝƌĂŌĞƌƉĂƐƚ ŝŶŐǁĂƚĞƌƋƵĂůŝƚLJ ĞŵƉůŽLJĞĞ͕'ƌĂŚĂŵƌŽĐŬ͘ ͻ ĞŶƐƵƌŝŶŐĐŽŵƉůŝĂŶĐĞǁŝƚŚƚŚĞƵƐƚƌĂůŝĂŶƌŝŶŬŝŶŐtĂƚĞƌ 'ƵŝĚĞůŝŶĞƐϮϬϭϭƚŽĞŶƐƵƌĞĐƵƐƚŽŵĞƌƐĂĨĞƚLJ͘ Graham Brock Reservoir, Mount Macedon 2 Khdt^dZEtdZ sŝƐŝŽŶ͕ǀĂůƵĞƐ͕ŵŝƐƐŝŽŶ ĂŶĚƐƚƌĂƚĞŐŝĐƚŚĞŵĞƐ Vision To be a leading service provider working with our community towards a sustainable future. tĞƐƚĞƌŶtĂƚĞƌ͛ƐǀŝƐŝŽŶƌĞŇĞĐƚƐƉƌŝŶĐŝƉůĞƐĂŶĚƉƌĂĐƟĐĞƐŽĨ ƐƵƐƚĂŝŶĂďŝůŝƚLJƚŚĂƚĂƌĞĞŵďĞĚĚĞĚƚŚƌŽƵŐŚŽƵƚƚŚĞĐŽƌƉŽƌĂƟŽŶ͘ /ƚŝƐďĂƐĞĚŽŶƚŚĞďĞůŝĞĨƚŚĂƚĂůůƉĞŽƉůĞ͕ĂƐŝŶĚŝǀŝĚƵĂůƐĂŶĚ ĐŽŵŵƵŶŝƟĞƐ͕ŵƵƐƚƉůĂLJĂƉĂƌƚŝŶƉƌŽƚĞĐƟŶŐĂŶĚƉƌĞƐĞƌǀŝŶŐŽƵƌ ĮŶŝƚĞǁĂƚĞƌƌĞƐŽƵƌĐĞƐ͘&ŽƌƚŚŝƐƌĞĂƐŽŶ͕ŽƵƌǀŝƐŝŽŶŵĂŝŶƚĂŝŶƐĂ ƐƚƌŽŶŐĐŽŵŵƵŶŝƚLJĨŽĐƵƐ͘ sĂůƵĞƐ KƵƌǀĂůƵĞƐĞŵďŽĚLJŚŽǁǁĞǁŝůůĂĐƚĂŶĚĚĞĮŶĞŽƵƌďĞŚĂǀŝŽƵƌƐ͘ dŚĞLJƐŚĂƉĞƚŚĞǁĂLJǁĞǁĂŶƚƚŽŝŶƚĞƌĂĐƚǁŝƚŚƐƚĂī͕ĐƵƐƚŽŵĞƌƐĂŶĚ ƐƚĂŬĞŚŽůĚĞƌƐ͘ ͻ Commitment ͻ Accountability ͻ Integrity ͻ Sustainability ͻ Fairness ͻ Inclusiveness ͻ Leadership DŝƐƐŝŽŶ dŚĞŽĂƌĚƌĞĂĸƌŵĞĚƚŚĞǀŝƐŝŽŶĂŶĚǀĂůƵĞƐŽĨtĞƐƚĞƌŶtĂƚĞƌ ĚƵƌŝŶŐϮϬϭϮͬϭϯ͕ĂƐƉĂƌƚŽĨƚŚĞĚĞǀĞůŽƉŵĞŶƚŽĨƚŚĞ^ƚƌĂƚĞŐŝĐ WůĂŶ͘/ŶŽƌĚĞƌƚŽĨƵƌƚŚĞƌĐůĂƌŝĨLJǁŚĂƚtĞƐƚĞƌŶtĂƚĞƌŵƵƐƚĚŽ͕ ƚŚĞĐŽƌƉŽƌĂƟŽŶ͛ƐĨƵŶĚĂŵĞŶƚĂůƉƵƌƉŽƐĞŚĂƐďĞĞŶĚĞĮŶĞĚŝŶƚŚĞ ĨŽůůŽǁŝŶŐŵŝƐƐŝŽŶƐƚĂƚĞŵĞŶƚ͗ To retail secure, safe, healthy and reliable water and sewerage ƐĞƌǀŝĐĞƐƚŚĂƚŵĞĞƚĐŽŵŵƵŶŝƚLJŶĞĞĚƐŝŶĂŶĞĸĐŝĞŶƚĂŶĚ sustainable manner. ^ƚƌĂƚĞŐŝĐƚŚĞŵĞƐ KƵƌƐƚƌĂƚĞŐŝĐƚŚĞŵĞƐǁĞƌĞĂůƐŽĞƐƚĂďůŝƐŚĞĚĨƌŽŵƚŚĞƐƚƌĂƚĞŐŝĐ ƉůĂŶŶŝŶŐƉƌŽĐĞƐƐĂŶĚŚĂǀĞŶŽǁĐŚĂŶŐĞĚƚŽĞŶƐƵƌĞƚŚĞ ŽƌŐĂŶŝƐĂƟŽŶĂůĨŽĐƵƐŝƐŽŶƚŚƌĞĞŬĞLJĂƌĞĂƐ͗ĞĸĐŝĞŶĐLJ͕ĞŶŐĂŐĞŵĞŶƚ ĂŶĚŝŶŶŽǀĂƟŽŶ͘ ͻ ^ĞĐƵƌĞƚŚĞĞĸĐŝĞŶĐŝĞƐŶĞĞĚĞĚƚŽŚĞůƉĨƵŶĚŐƌŽǁƚŚĂŶĚĚƌŝǀĞ customer value ͻ Higher levels of engagement with customers, stakeholders ĂŶĚƐƚĂīŝŶĂƵƚŚĞŶƟĐ͕ŝŶĨŽƌŵĞĚĂŶĚƌĞƐƉŽŶƐŝǀĞǁĂLJƐ ͻ ƵŝůĚƚŚĞĐĂƉĂĐŝƚLJĨŽƌ͕ĂŶĚĞŶĐŽƵƌĂŐĞ͕ŝŶŶŽǀĂƟŽŶ͕ ƉĂƌƟĐƵůĂƌůLJƚŽŝŵƉƌŽǀĞůŝǀĞĂďŝůŝƚLJĂŶĚƚŽĚĞůŝǀĞƌĞĸĐŝĞŶƚ ƐŽůƵƟŽŶƐ͘ Western Water tdZYh>/dzZWKZdϮϬϭϮͬϭϯ 3 &ŽƌĞǁŽƌĚĨƌŽŵƚŚĞ DĂŶĂŐŝŶŐŝƌĞĐƚŽƌ ^ŝŶĐĞtĞƐƚĞƌŶtĂƚĞƌǁĂƐĞƐƚĂďůŝƐŚĞĚŝŶϭϵϵϱ͕ǁĞŚĂǀĞ ĚĞǀĞůŽƉĞĚĂƐƚƌŽŶŐƚƌĂĐŬƌĞĐŽƌĚĨŽƌĚĞůŝǀĞƌŝŶŐƐĂĨĞ͕ƋƵĂůŝƚLJ ĂŶĚĂīŽƌĚĂďůĞĚƌŝŶŬŝŶŐǁĂƚĞƌ͕ƐĞǁĞƌĂŐĞĂŶĚƌĞĐLJĐůĞĚǁĂƚĞƌ ƐĞƌǀŝĐĞƐĂŶĚŵĂŝŶƚĂŝŶŝŶŐŚŝŐŚůĞǀĞůƐŽĨĐƵƐƚŽŵĞƌƐĂƟƐĨĂĐƟŽŶ͘ ƵƌŝŶŐϮϬϭϮͬϭϯ͕tĞƐƚĞƌŶtĂƚĞƌƐĂĨĞůLJĚĞůŝǀĞƌĞĚϭϮ͕ϳϴϴ ŵŝůůŝŽŶůŝƚƌĞƐŽĨĚƌŝŶŬŝŶŐǁĂƚĞƌƚŽĂƉŽƉƵůĂƟŽŶŽĨϭϱϴ͕ϯϬϬĨƌŽŵ ĂĐŽŵďŝŶĂƟŽŶŽĨůŽĐĂůǁĂƚĞƌƐƵƉƉůŝĞƐĂŶĚƚŚĞDĞůďŽƵƌŶĞ ƐƵƉƉůLJƐLJƐƚĞŵ͕ƵŶĚĞƌŽƵƌďƵůŬĞŶƟƚůĞŵĞŶƚƚŽƚŚĞDĞůďŽƵƌŶĞ ,ĞĂĚǁŽƌŬƐ^LJƐƚĞŵ͘ >ŝŬĞŵƵĐŚŽĨƚŚĞƐƚĂƚĞ͕tĞƐƚĞƌŶtĂƚĞƌ͛ƐƐĞƌǀŝĐĞĂƌĞĂŝƐƐƵďũĞĐƚ ƚŽŝŶĐƌĞĂƐŝŶŐĐůŝŵĂƚĞǀĂƌŝĂďŝůŝƚLJ͘tĞŵƵƐƚĂůƐŽŵĞĞƚƚŚĞ ĐŚĂůůĞŶŐĞŽĨĂĐĐĞůĞƌĂƟŶŐĚĞŵĂŶĚĂƐƚŚĞƉŽƉƵůĂƟŽŶŐƌŽǁƐ͘dŽ ŐƵĂƌĂŶƚĞĞĨƵƚƵƌĞƐƵƉƉůLJ͕ŝƚŝƐĞƐƐĞŶƟĂůƚŚĂƚǁĞŵĂŬĞƚŚĞŵŽƐƚ ŽĨŽƵƌůŽĐĂůǁĂƚĞƌƌĞƐŽƵƌĐĞƐĂŶĚĂůƐŽŚĂǀĞƚŚĞŇĞdžŝďŝůŝƚLJŽĨ ďĞŝŶŐĐŽŶŶĞĐƚĞĚƚŽƚŚĞDĞůďŽƵƌŶĞƐLJƐƚĞŵ͘ ŽŵŵŝƩĞĚƚŽĚƌŝŶŬŝŶŐǁĂƚĞƌƋƵĂůŝƚLJ tĞĂƌĞƉůĞĂƐĞĚƚŽƌĞƉŽƌƚƚŚĂƚĂůůϭϵǁĂƚĞƌƐĂŵƉůŝŶŐůŽĐĂůŝƟĞƐ ŝŶtĞƐƚĞƌŶtĂƚĞƌ͛ƐƌĞŐŝŽŶĐŽŵƉůŝĞĚǁŝƚŚƚŚĞSafe Drinking Water Act 2003ĂŶĚĂůůƉĂƌĂŵĞƚĞƌƐƐƉĞĐŝĮĞĚŝŶƚŚĞ^ĂĨĞ ƌŝŶŬŝŶŐtĂƚĞƌZĞŐƵůĂƟŽŶƐϮϬϬϱ͘KƵƌŵƵůƟͲďĂƌƌŝĞƌĂƉƉƌŽĂĐŚ ƚŽƉƌŽƚĞĐƟŶŐĚƌŝŶŬŝŶŐǁĂƚĞƌƋƵĂůŝƚLJǁĂƐǀĂůŝĚĂƚĞĚďLJĂŶ ĞdžƚĞƌŶĂůĂƵĚŝƚŽĨŽƵƌ,ĂnjĂƌĚŶĂůLJƐŝƐĂŶĚƌŝƟĐĂůŽŶƚƌŽů WŽŝŶƚƐŝŶ&ĞďƌƵĂƌLJϮϬϭϯ͕ĂŶĚƵƉŐƌĂĚĞƐƚŽŽŬƉůĂĐĞĂƚƐĞǀĞƌĂů ŽĨŽƵƌǁĂƚĞƌĮůƚƌĂƟŽŶƉůĂŶƚƐƚŽĨƵƌƚŚĞƌĚƌŝǀĞƚŚĞĚĞůŝǀĞƌLJŽĨ ƋƵĂůŝƚLJǁĂƚĞƌƐƵƉƉůLJ͘ ƵƌŝŶŐƚŚĞLJĞĂƌ͕tĞƐƚĞƌŶtĂƚĞƌĞŶŚĂŶĐĞĚŝƚƐĨŽĐƵƐŽŶ Managing Director, Neil Brennan ĐŽŵŵƵŶŝƚLJĞŶŐĂŐĞŵĞŶƚ͕ĞdžƉĂŶĚŝŶŐŝƚƐŽŶůŝŶĞĐŽŶƐƵůƚĂƟŽŶ ƉĂŶĞů͕ĂŶĚůĂƵŶĐŚŝŶŐƐŽĐŝĂůŵĞĚŝĂĐŚĂŶŶĞůƐƚŽĞŶƐƵƌĞƋƵŝĐŬ ĐŽŶƐƵůƚĂƟŽŶĂŶĚĨĞĞĚďĂĐŬŽŶĂŶLJĐŽŶĐĞƌŶƐĂďŽƵƚĂŶLJĂƐƉĞĐƚ ŽĨŽƵƌƐĞƌǀŝĐĞĚĞůŝǀĞƌLJ͘ WƌŽĂĐƟǀĞůLJŵĂŶĂŐŝŶŐƌŝƐŬ tĞƐƚĞƌŶtĂƚĞƌŝƐĂǁĂƌĞŽĨƚŚĞŐƌĞĂƚƌĞƐƉŽŶƐŝďŝůŝƚLJŝƚďĞĂƌƐƚŽ ƉƌŽǀŝĚĞƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌƚŽƚŚĞƉĞŽƉůĞůŝǀŝŶŐĂŶĚǁŽƌŬŝŶŐ ŝŶŽƵƌƐĞƌǀŝĐĞƌĞŐŝŽŶ͘dŚŝƐƌĞƉŽƌƚƌĞŇĞĐƚƐŽƵƌĐŽŵŵŝƚŵĞŶƚƚŽ ŵĞĞƟŶŐƚŚŝƐƌĞƐƉŽŶƐŝďŝůŝƚLJďLJĂĚĚƌĞƐƐŝŶŐƚŚĞƚǁĞůǀĞĞůĞŵĞŶƚƐ ŽĨƚŚĞ&ƌĂŵĞǁŽƌŬĨŽƌDĂŶĂŐĞŵĞŶƚŽĨƌŝŶŬŝŶŐtĂƚĞƌYƵĂůŝƚLJ͘ /ǁŽƵůĚůŝŬĞƚŽƚĂŬĞƚŚŝƐŽƉƉŽƌƚƵŶŝƚLJƚŽƚŚĂŶŬĂůůtĞƐƚĞƌŶ tĂƚĞƌƐƚĂīŝŶǀŽůǀĞĚŝŶƚŚĞƉƌŽĚƵĐƟŽŶĂŶĚƐƵƉƉůLJŽĨŽƵƌ ĚƌŝŶŬŝŶŐǁĂƚĞƌĨŽƌƚŚĞŝƌƉƌŽĨĞƐƐŝŽŶĂůĂŶĚĐŽŵŵŝƩĞĚĂƉƉƌŽĂĐŚ ŽǀĞƌƚŚĞƉĂƐƚϭϳLJĞĂƌƐ͘/ƚŝƐǁŝƚŚƉůĞĂƐƵƌĞƚŚĂƚǁĞƐƵďŵŝƚ tĞƐƚĞƌŶtĂƚĞƌ͛ƐϮϬϭϮͬϭϯtĂƚĞƌYƵĂůŝƚLJZĞƉŽƌƚƚŽĐƵƐƚŽŵĞƌƐ͕ ƐƚĂŬĞŚŽůĚĞƌƐĂŶĚƌĞŐƵůĂƚŽƌƐ͘ EĞŝůƌĞŶŶĂŶ͕DĂŶĂŐŝŶŐŝƌĞĐƚŽƌ ϯϬ^ĞƉƚĞŵďĞƌϮϬϭϯ ϰ &KZtKZ&ZKDd,DE'/E'/ZdKZ KDD/dDEddKZ/E</E'tdZ DE'DEd Western Water closely monitors the quality of drinking water to ensure compliance with standards and other industry guidelines. Western Water tdZYh>/dzZWKZdϮϬϭϮͬϭϯ 5 ĂŶĚŽƉĞƌĂƟŶŐĂŐƌĞĞŵĞŶƚƐƚŚĂƚĂƌĞƌĞůĞǀĂŶƚƚŽƚŚĞĚĞůŝǀĞƌLJŽĨ ŽŵŵŝƚŵĞŶƚƚŽ ƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌ͘ĨƵůůůŝƐƚŽĨtĞƐƚĞƌŶtĂƚĞƌ͛ƐZĞŐƵůĂƚŽƌLJĂŶĚ &ŽƌŵĂůZĞƋƵŝƌĞŵĞŶƚƐĐĂŶďĞĨŽƵŶĚŝŶƉƉĞŶĚŝdžϮ͘ drinking water tĞƐƚĞƌŶtĂƚĞƌĞŶƐƵƌĞƐƌĞƐƉŽŶƐŝďŝůŝƚŝĞƐŝŶƌĞůĂƚŝŽŶƚŽĚƌŝŶŬŝŶŐ ǁĂƚĞƌĂƌĞƵŶĚĞƌƐƚŽŽĚďLJƌĞĨĞƌĞŶĐŝŶŐƚŚĞƐĞƌĞŐƵůĂƚŽƌLJĂŶĚ ŵĂŶĂŐĞŵĞŶƚ ĨŽƌŵĂůƌĞƋƵŝƌĞŵĞŶƚƐŝŶĂƉƉůŝĐĂďůĞƉŽůŝĐŝĞƐ͕ƉƌŽĐĞĚƵƌĞƐ͕ ǁŽƌŬŝŶƐƚƌƵĐƚŝŽŶƐ͕ƉŽƐŝƚŝŽŶĚĞƐĐƌŝƉƚŝŽŶƐĂŶĚŝŶĚŝǀŝĚƵĂů ƉĞƌĨŽƌŵĂŶĐĞƌĞǀŝĞǁƐ͘ ƌĞǀŝĞǁŽĨƌĞƋƵŝƌĞŵĞŶƚƐŝƐĐŽŶĚƵĐƚĞĚƉĞƌŝŽĚŝĐĂůůLJďLJtĞƐƚĞƌŶ tĂƚĞƌ͛Ɛ,ĂnjĂƌĚŶĂůLJƐŝƐĂŶĚƌŝƟĐĂůŽŶƚƌŽůWŽŝŶƚƐ;,WͿƚĞĂŵ tĞƐƚĞƌŶtĂƚĞƌĐůŽƐĞůLJŵŽŶŝƚŽƌƐƚŚĞƋƵĂůŝƚLJŽĨŝƚƐĚƌŝŶŬŝŶŐ ƚŽĞŶƐƵƌĞĐŚĂŶŐĞƐĂƌĞƌĞŇĞĐƚĞĚƚŚƌŽƵŐŚŽƵƚĂůůƐLJƐƚĞŵƐ͘tĞƐƚĞƌŶ ǁĂƚĞƌƐƵƉƉůŝĞƐƚŽĞŶƐƵƌĞĐŽŵƉůŝĂŶĐĞǁŝƚŚƚŚĞƐƚĂŶĚĂƌĚƐƐĞƚ tĂƚĞƌ͛Ɛ,WƐLJƐƚĞŵƌĞĐĞŝǀĞĚŝŶĚĞƉĞŶĚĞŶƚĐĞƌƟĮĐĂƟŽŶĂŐĂŝŶŝŶ ŽƵƚŝŶƚŚĞ^ĂĨĞƌŝŶŬŝŶŐtĂƚĞƌZĞŐƵůĂƟŽŶƐϮϬϬϱ͘tĞĂůƐŽ ƚŚĞƌĞƉŽƌƟŶŐƉĞƌŝŽĚ͘ ĂĚŽƉƚŽƚŚĞƌŝŶĚƵƐƚƌLJŐƵŝĚĞůŝŶĞƐĂƐƐŽĐŝĂƚĞĚǁŝƚŚƚŚĞŚĞĂůƚŚ ĂŶĚĂĞƐƚŚĞƟĐƐŽĨĚƌŝŶŬŝŶŐǁĂƚĞƌ͕ŝŶĐůƵĚŝŶŐƚŚĞƵƐƚƌĂůŝĂŶ /Ŷ&ĞďƌƵĂƌLJϮϬϭϯ͕tĞƐƚĞƌŶtĂƚĞƌƉĂƐƐĞĚĂŶĞdžƚĞƌŶĂůĂƵĚŝƚŽĨ ƌŝŶŬŝŶŐtĂƚĞƌ'ƵŝĚĞůŝŶĞƐϮϬϭϭ;t'Ϳ͘dŽŐĞƚŚĞƌ͕ƚŚĞƐĞ ŝƚƐ,WƐLJƐƚĞŵǁŚŝĐŚǀĂůŝĚĂƚĞĚŽƵƌŵƵůƟͲďĂƌƌŝĞƌĂƉƉƌŽĂĐŚƚŽ ĂƌĞƵƐĞĚƚŽƐĞƚƚŚĞƉŚLJƐŝĐĂů͕ĐŚĞŵŝĐĂůĂŶĚŵŝĐƌŽďŝŽůŽŐŝĐĂů ƉƌŽƚĞĐƟŶŐĚƌŝŶŬŝŶŐǁĂƚĞƌƋƵĂůŝƚLJ͘ ƉĞƌĨŽƌŵĂŶĐĞƚĂƌŐĞƚƐĞŶƐƵƌŝŶŐŽƵƌǁĂƚĞƌƋƵĂůŝƚLJƚĂƌŐĞƚƐĂƌĞ ŵŽƌĞƚŚĂŶĂĚĞƋƵĂƚĞ͘ ŶŐĂŐŝŶŐƐƚĂŬĞŚŽůĚĞƌƐ ƌŝŶŬŝŶŐǁĂƚĞƌƉŽůŝĐLJ tĞƐƚĞƌŶtĂƚĞƌŝƐĐŽŵŵŝƩĞĚƚŽďƵŝůĚŝŶŐƉŽƐŝƟǀĞĂŶĚĐŽŽƉĞƌĂƟǀĞ tĞƐƚĞƌŶtĂƚĞƌ͛ƐƌŝŶŬŝŶŐtĂƚĞƌWŽůŝĐLJǁĂƐĞŶĚŽƌƐĞĚďLJƚŚĞ ƌĞůĂƟŽŶƐŚŝƉƐǁŝƚŚĂůůƐƚĂŬĞŚŽůĚĞƌƐƚŚĂƚŚĂǀĞƚŚĞƉŽƚĞŶƟĂůƚŽ ŽĂƌĚŝŶƵŐƵƐƚϮϬϬϴĂŶĚƵƉĚĂƚĞĚŝŶϮϬϭϭ͘dŚĞƉŽůŝĐLJƌĞŇĞĐƚƐ ĞŝƚŚĞƌĂīĞĐƚ͕ŽƌďĞĂīĞĐƚĞĚďLJ͕ŽƵƌŽƉĞƌĂƟŽŶƐ͘dŚĞƐĞĂƌĞ ĐƵƌƌĞŶƚƉƌĂĐƟĐĞŝŶƚŚĞĚĞůŝǀĞƌLJŽĨƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌ͕ǁŝƚŚ ŝŶĐůƵĚĞĚŝŶƚŚĞĞŵĞƌŐĞŶĐLJĐŽŶƚĂĐƚůŝƐƚ͕ǁŚŝĐŚŝƐƵƉĚĂƚĞĚƌĞŐƵůĂƌůLJ͘ ƉƌŽĐĞĚƵƌĞƐĂŶĚŝŶŝƟĂƟǀĞƐƐƵƉƉŽƌƟŶŐƉŽůŝĐLJŝŵƉůĞŵĞŶƚĂƟŽŶ͘ ƐƚĂďůŝƐŚĞĚƉƌŽĐĞƐƐĞƐĂƌĞŝŶƉůĂĐĞƚŽĞŶŐĂŐĞǁŝƚŚŬĞLJ dŚŝƐŝŶĐůƵĚĞƐƚŚĞĐŽŶƟŶƵĂůĂƉƉůŝĐĂƟŽŶŽĨƚŚĞƌŝŶŬŝŶŐtĂƚĞƌ ƐƚĂŬĞŚŽůĚĞƌƐ͕ƉƌŽŵƉƟŶŐƚŚĞŝƌŝŶǀŽůǀĞŵĞŶƚĂŶĚĐŽŵŵŝƚŵĞŶƚ͘ YƵĂůŝƚLJDĂŶĂŐĞŵĞŶƚ^LJƐƚĞŵ;tYD^Ϳ͕ĂŶĚĂƐƐŽĐŝĂƚĞĚtĂƚĞƌ dŚĞƐĞŝŶĐůƵĚĞĐŽŵŵƵŶŝƚLJƌĞƉƌĞƐĞŶƚĂƟǀĞƐ͕ĐƵƐƚŽŵĞƌŐƌŽƵƉƐ͕ YƵĂůŝƚLJDĂŶĂŐĞŵĞŶƚWůĂŶƐ͕ƚŽŵĂŶĂŐĞĂŶĚƉƌŽƚĞĐƚǁĂƚĞƌ ƌĞŐƵůĂƚŽƌLJďŽĚŝĞƐĂŶĚŽƚŚĞƌƐ͘dŚŝƐƉƌŽĐĞƐƐŝƐƚƌĂĐŬĞĚƚŚƌŽƵŐŚŽƵƌ ƋƵĂůŝƚLJ͘dŚĞƌŝŶŬŝŶŐtĂƚĞƌWŽůŝĐLJĂůƐŽŽƵƚůŝŶĞƐtĞƐƚĞƌŶ