Aircraft Handling and Ramp Supervision Self-Study March 2013 1 Table of Contents 1. INTRODUCTION ...................................................................................................... 3 2. THE AUSTRIAN AIRLINES GROUP ........................................................................... 4 2.1 CORPORATE PROFILE ................................................................................................ 4 2.2 FLEET ................................................................................................................. 5 2.2.1 Aircraft Overview .......................................................................................... 6 2.2.2 The Long-Range Fleet .................................................................................... 6 2.2.3 The Mid-Range Fleet ...................................................................................... 7 2.2.4 The Regional Fleet ......................................................................................... 8 2.3 DESTINATIONS ..................................................................................................... 10 2.4 DELAY CODES ...................................................................................................... 12 3. GUIDELINES AND MANUALS FOR OS RAMP HANDLING AND .............................. 16 LOADCONTROL STAFF ............................................................................................... 16 3.2 MANUAL PUBLISHED BY OS ....................................................................................... 16 3.2.1 Ground Handling library via internet ............................................................... 17 3.2.2 Overview AHM ............................................................................................ 21 4. SUMMARY OF NORMATIVE ORGANIZATIONS ........................................................ 24 5. BASIC INFORMATION ........................................................................................... 26 5.1 AIRPLANE PARTS - DEFINITION AND FUNCTION ................................................................ 26 5.2 COORDINATED UNIVERSAL TIME (UTC) ........................................................................ 28 5.2.1 Time zones ................................................................................................. 28 5.3 DANGER AREAS IN THE VICINITY OF THE AIRCRAFT ........................................................... 29 5.3.1 Venting Area .............................................................................................. 29 5.3.2 Air Intake Area ........................................................................................... 30 5.3.3 Exhaust / Blast Area .................................................................................... 31 5.3.4 Propeller Area ............................................................................................. 31 5.4 FOUR FORCES ON AN AIRPLANE .................................................................................. 32 5.5 PHONETIC ALPHABET .............................................................................................. 34 5.6 RUNWAY DESIGNATOR ............................................................................................ 35 6. IATA/ICAO TERMS AND DEFINITIONS ................................................................. 37 7. PERSONAL NOTES ................................................................................................. 43 2 1. Introduction Dear colleagues, Welcome to the Self-study for the Aircraft Handling and Ramp Supervision Course! This booklet is a short introduction for personnel engaged in aircraft handling. It covers topics like Austrian Airlines Group Corporate profile, Austrian Airlines Group fleet, Destinations, Hub Vienna Guidelines and Manuals Normative organizations: IATA, ICAO, JAA-T, FAA, SITA, EUROCONTROL Basic information Phonetic Alphabet, Runway Designator, Coordinated Universal Time, Airplane Parts, Definition, Four Forces on an Airplane, Danger Areas IATA/ICAO terms and definitions Please make sure, that you have enough time to deal with the subject. A good knowledge of the basics laid down in the self-study is mandatory for the following Aircraft Handling and Ramp Supervision Course. On the first day of the ARS you will have to pass an entry test (multiple-choice). The pass mark is 80%. If you do not pass the entry test you will not be able to participate in the course. Not all specific information concerning your airport can be provided in the self-study. Thus it is your own responsibility to make yourself familiar with the situation at your home base. We wish you a lot of pleasure and success in your job! Aircraft Handling Team Ground Handling Training CGQT 3 2. The Austrian Airlines Group 2.1 Corporate Profile The Austrian Airlines Group is an independent, competition oriented, Austrian airline ensemble, belonging to the Lufthansa Airlines Group. The Austrian Airlines Group provides an attractive portfolio of services in the scheduled, cargo and charter segments. Top levels of quality and punctuality, an outstanding price-performance ratio, a dense network of connections via the central Vienna hub, individualized fare selection options and the proven Austrian touch are just some of the features used successfully by the Group to distinguish itself from competitor airlines. In line with the “Focus East” strategy, the main markets of the Austrian Airlines Group are its Central and East European services and connections to the Middle East. Long-haul services to North America and the Far East complete the Group’s product range. 4 2.2 Fleet The Austrian Airlines Group operates a total of 75 aircraft. The Group serves around 130 destinations in 66 countries on 4 continents. In 2012, the Group carried more than 11.5 million passengers. Aircraft of various types and sizes allow an efficient operation on given segments. Departure and arrival times are coordinated following well-structured banks so as to offer ideal national and international connections at the Vienna hub. The aircraft types Airbus 321 / 320 / 319, Boeing 777 / 767 / (737), Fokker 100 / 70 and Dash 8-400Q will bring you to the destination of your choice. The Austrian Airlines Group fleet grows every year, thus continually lowering the average age of the aircraft. With an average age of 8.4 years (31.12.2006), the fleet of the Austrian Airlines Group is approximately 3 years younger than the European average and is one of the most modern in the world. For more information about the Austrian Airlines AG please refer to the official home page www.austrian.com or the internal home page www.one-intra.net (password protected). Detailed information about the fleet is published in the Austrian Ground Handling Library https://www.austrian-ogp.com/content/site/opssupport/fleetdeclarations/index.html and on the Austrian Airlines Group Homepage http://www.austrianairlines.ag/AustrianAirlinesGroup/OurFleet/OurFleet.aspx?sc_lang =en 5 2.2.1 Aircraft Overview Austrian has concentrated its flight operations within the 100 percent subsidiary Tyrolean Airways. Therefore Austrian flies "operated by Tyrolean". Design / Livery Long-Range Fleet Mid-Range Fleet Regional Fleet Number of A/C 10 27 38 Aircraft Types 4 Boeing 777 06 Airbus A321 15 Fokker 100 6 Boeing 767 14 Airbus A320 09 Fokker 70 07 Airbus A319 14 Dash 8–400 (2 Boeing 738) 2.2.2 The Long-Range Fleet B777-200IGW(772) OE-LPA Sound of Music 307.49C/258M OE-LPB Heart of Europe 307.49C/258M OE-LPC Dream of Freedom 309.49C/260M OE-LPD Spirit of Austria 308.48C/260M Boeing B777 B767-300ER(763) OE-LAW China 230.30C/200M OE-LAX Salzburger Festspiele 225.26C/199M OE-LAY Japan 225.36C/189M OE-LAZ India 225.36C/189M OE-LAE Wiener Sängerknaben 225.36C/189M OE-LAT Thailand 240.30C/210M Boeing B767 6 2.2.3 The Mid-Range Fleet A319-112 (319) OE-LDA Sofia 138CM OE-LDB Bucharest 138CM OE-LDC Kiev 138CM OE-LDD Moscow 138CM OE-LDE Baku 138CM OE-LDF Sarajevo 138CM OE-LDG Tbilisi 138CM Airbus A319 A320-214 (320) OE-LBI Marchfeld 174CM OE-LBJ Hohe Tauern 174CM OE-LBK Steir. Thermenland 174CM OE-LBL Ausseerland OE-LBM Arlberg OE-LBN Osttirol 168CM OE-LBO Pyhrn-Eisnwurzen 168CM OE-LBP Neusiedlersee 168CM OE-LBQ Wienerwald 168CM OE-LBR Bregenzer Wald 168CM OE-LBS Waldviertel 168CM OE-LBT Wörthersee 168CM OE-LBU Mühlviertel 168CM OE-LBV Weinviertel 168CM OE-LBW Innviertel 168CM OE-LBX Mostviertel 168CM Airbus A320 7 A321-111 (321) OE-LBA Salzkammergut 200CM OE-LBB Pinzgau 200CM OE-LBC Südtirol 200CM A321-211 (322) OE-LBD Steirisches Weinland 200CM OE-LBE Wachau 200CM OE-LBF Wien 200CM Airbus A321/A322 2.2.4 The Regional Fleet F100 (100) OE-LVA Riga 100CM OE-LVB Vilnius 100CM OE-LVC Tirana 100CM OE-LVD Skopje 100CM OE-LVE Zagreb 100CM OE-LVF Yerevan 100CM OE-LVG Krakow 100CM OE-LVH Minsk 100CM OE-LVI Prague 100CM OE-LVJ Bratislava 100CM OE-LVK Timisoara 100CM OE-LVL Odessa 100CM OE-LVM Krasnodar 100CM OE-LVN Dnepropetrovsk 100CM OE-LVO Chisinau 100CM Fokker 100 8 F70 OE-LFG Innsbruck 80CM OE-LFH Stadt Salzburg 80CM OE-LFI Klagenfurt 80CM OE-LFJ Graz 80CM OE-LFK Krems 80CM OE-LFL Linz 80CM OE-LFP Wels 80CM OE-LFQ Dornbirn 80CM OE-LFR Steyr 80CM Fokker 70 DH8-400Q (DH4) OE-LGA Kärnten 76CM OE-LGB Tirol 76CM OE-LGC Land Salzburg 76CM OE-LGD Steiermark 76CM OE-LGE Oberösterreich 76CM OE-LGF Niederösterreich 76CM OE-LGG Budapest 76CM OE-LGH Vorarlberg 76CM OE-LGI Eisenstadt 76CM OE-LGJ St. Pölten 76CM OE-LGK Burgenland 76CM OE-LGL Altenrhein 76CM OE-LGM Villach 76CM OE-LGN Gmunden 76CM