Improving Interagency Collaboration, Innovation and Learning in Criminal Justice Systems Supporting Offender Rehabilitation Edited by Sarah Hean · Berit Johnsen Anu Kajamaa · Laure Kloetzer Improving Interagency Collaboration, Innovation and Learning in Criminal Justice Systems Sarah Hean · Berit Johnsen · Anu Kajamaa · Laure Kloetzer Editors Improving Interagency Collaboration, Innovation and Learning in Criminal Justice Systems Supporting Offender Rehabilitation Editors Sarah Hean Berit Johnsen Social Work Department University College of the Norwegian University of Stavanger Correctional Service (KRUS) Stavanger, Norway Lillestrom, Norway Anu Kajamaa Laure Kloetzer Faculty of Educational Sciences Institute of Psychology and Education University of Helsinki University of Neuchâtel Helsinki, Finland Neuchâtel, Switzerland ISBN 978-3-030-70660-9 ISBN 978-3-030-70661-6 (eBook) https://doi.org/10.1007/978-3-030-70661-6 © The Editor(s) (if applicable) and The Author(s) 2021. 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Cover illustration: Angela Turner-Wilson This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland Acknowledgements The authors would like to acknowledge all participants who contributed to the project, especially the staff members, volunteers, trustees, mentors and mentees, and other part of Norwegian and Finnish prisons and UK voluntary sector organisations, who participated in this research. The research in this book was funded by the COLAB project, the EU Commission funded: Horizon 2020 MSCA-RISE project number 734536. The editors contributed equally to the production of this book. v Contents 1 Setting the Scene and Introduction 1 Sarah Hean, Anu Kajamaa, Berit Johnsen, and Laure Kloetzer Part I International Contexts of Collaborative Practice in a Variety of Penal Contexts: Substantive Areas for Organisational Innovation and Change—Studies in Norway 2 Interorganisational Collaboration in a Norwegian Prison—Challenges and Opportunities Arising from Interagency Meetings 31 Päivikki Lahtinen, Anu Kajamaa, Laura Seppänen, Berit Johnsen, Sarah Hean, and Terhi Esko 3 Mirrors of Prison Life—From Compartmentalised Practice Towards Boundary Crossing Expertise 59 Søren Walther Nielsen and Anu Kajamaa vii viii Contents 4 “Living with” Interagency Collaboration—Three Sustaining Practices 87 Tine Murphy, Marie Aakjær, Eva Pallesen, and Charlotte Rosenberg 5 The Application of Norwegian Humane Ideals by Front-Line Workers When Collaboratively Reintegrating Inmates Back into Society 111 William Dugdale and Sarah Hean Part II International Contexts of Collaborative Practice in a Variety of Penal Contexts: Substantive Areas for Organisational Innovation and Change—Studies in England 6 Tracing the Historical Development of a Service Model for Interagency Collaboration: Contradictions as Barriers and Potential Drivers for Change 141 Paulo Rocha and Sarah Hean 7 Mentoring in Practice: Rebuilding Dialogue with Mentees’ Stories 165 Laure Kloetzer, Jo Wells, Laura Seppänen, and Sarah Hean Part III Strategies and Methods to Promote Collaboration, Management and Innovation 8 A COLAB Model of Workplace Transformation in the Criminal Justice Context 195 Sarah Hean, Marie Aakjær, Laure Kloetzer, Laura Seppänen, Anu Kajamaa, Päivikki Lahtinen, and Tine Murphy 9 Facilitation of Developmental Tasks in Prisons: Applying the Method of Human-Centred Co-evaluation 229 Laura Seppänen, Heli Heikkilä, Anu Kajamaa, Päivikki Lahtinen, and Hilkka Ylisassi Contents ix 10 Interprofessional Collaboration Concerning Offenders in Transition Between Mental Health and Criminal Justice Services. PINCOM Used as a Framework for HCR-20V3 Assessment 249 Atle Ødegård and Stål Bjørkly 11 Early Recognition Method: ‘Opening Doors’ in Risk Management Dialogue Between Mental Health and Prison Services 267 Frans Fluttert, Gunnar Eidhammer, and Karl Yngvar Dale 12 People in Contact with Criminal Justice Systems Participating in Service Redesign: Vulnerable Citizens or Democratic Partners? 297 Jonathan Parker, Vanessa Heaslip, Sara Ashencaen Crabtree, Berit Johnsen, and Sarah Hean 13 Avenues of Opportunity: Journeys of Activities Through Third Sector Organisations 323 Angela Turner-Wilson, Stuart Dearborn, and Catherine Bullen 14 Facilitating Understanding of Ex-Prison Service Users’ Needs: The Utility of Q Method as a Means of Representing Service User Voices in Service Development 341 Siv Elin Nord Sæbjørnsen, Sarah Hean, and Atle Ødegård 15 Do We Need the Users’ Voice? An Empirical Research Example Comparing Views of Service Providers and Ex-Prisoners: Implications for Practice 375 Siv Elin Nord Sæbjørnsen, Sarah Hean, Kristin Røvik, Bjørn Kjetil Larsen, and Atle Ødegård 16 Reflecting on Researcher/Practice Relationships in Prison Research: A Contact Hypothesis Lens 401 Sarah Hean, Liv Jorunn Skippervik, Richard Heslop, and Caroline Stevens x Contents 17 Developing a Training Programme for Collaborative Practices Between Criminal Justice and Mental Health Services: The Gap Between Intentions and Reality 439 Atle Ødegård and Elisabeth Willumsen Index 461 Notes on Contributors Marie Aakjær, Ph.D. is an Associated Professor, Centre for Manage- ment and Experience Design, University College Absalon, Denmark. She has done qualitative research in the fields of public health and elderly care, the voluntary sector, and correctional services. She specialises in the fields of co-creation, social innovation, and learning and has a background in co-design (participatory design). Sara Ashencaen Crabtree, Ph.D. is a Professor of Social & Cultural Diversity at Bournemouth University, UK. She has had a wide interna- tional academic career and is the bestselling author of Islam and Social Work (Policy Press). Stål Bjørkly, Ph.D. is a Professor in clinical psychology at Molde University College and a Research Consultant at the Centre for Research and Education in Forensic Psychiatry. He has a long clinical career in forensic psychiatry and has published extensively in this field. Catherine Bullen works as a District Nurse for Wiltshire Health and Care, National Health Service, Salisbury, Wiltshire, UK. She is a quali- fied Registered General and Mental Health Nurse and has a keen interest xi xii Notes on Contributors in supporting those in marginalised societal groups. Catherine worked as a drug rehabilitation practitioner in a UK prison setting for many years. Karl Yngvar Dale, Ph.D. is an Associate Professor at Molde University College (MUC) NO. He has clinical and administrative experience from a wide variety of mental health care and substance abuse treatment facili- ties. As both a specialist in Clinical Psychology and a researcher, Dale has expertise in complicated traumatic stress reactions, violence risk manage- ment, community-based mental health work, and healthcare organisa- tion. Dale is currently the leader of the research group in Mental Health Work at the MUC. Stuart Dearborn works for the Footprints project, a third sector organ- isation based in Poole, Dorset, UK. Stuart manages, volunteers, and coordinates mentoring services supporting those who are leaving custody and integrating back into society. The recent pandemic has led to more emphasis being placed on online work and staying in contact with outside agencies such as prisons, volunteers, and probation services. William Dugdale, Ph.D. has a B.Sc. (Hons.) Criminology and Master of Research in Social Science graduate with expertise on the rehabilitation and reintegration of inmates across European prison systems. He worked as a front-line professional for 3 years within the England and Wales prison system at HMP Bure and HMP Norwich, where he was respon- sible for providing rehabilitative and reintegrative support to inmates. He also undertook a research traineeship at Associazione Antigone in Rome, Italy focusing on de-radicalisation across prison