UKRAINE Public Disclosure Authorized e-Government Assessment Public Disclosure Authorized Public Disclosure Authorized June 2018 Governance Global Practice Europe and Central Asia Region The World Bank Public Disclosure Authorized ACKNOWLEDGEMENTS The report is prepared by a World Bank team based on the findings and research carried out between March and June 2018. Davit Melikyan (Senior Public Sector Specialist), Carolina Rendon (Senior Public Sector Specialist) and Constantin Rusu (Public Sector Specialist) are the main authors of the report and represent Governance Global Practice (GP). The team also included Iryna Shcherbyna (Public Sector Specialist), Daria Gulei (Program Assistant) and Anastasia Soltis (Team Assistant) who provided valuable professional contributions and organizational support throughout the assessment. The assessment was peer reviewed by Cem Dener (Lead Governance Specialist, Governance GP), Knut Leipold (Lead Procurement Specialist, Governance GP) and Juan Navas-Sabater (Lead ICT Policy Specialist, Transport & Digital Development GP). The oversight of this task was performed by Daniel Boyce, Practice Manager. The team would like to acknowledge extensive cooperation and assistance received in Ukraine from the staff of State e-Government Agency and Reforms Delivery Unit. The team is also grateful to involved ministries, services and agencies and their subordinated entities, as well as to the development partners and civil society representatives for sharing their views and information. i ABBREVIATIONS AND ACRONYMS AI Artificial intelligence API Application programming interface BPR Business process reengineering CDO Chief data officer CEGU Central Electronic Government Unit CERT Computer emergency response teams CoM Cabinet of Ministers CSA Civil Service Agency CSIRT Computer security incident response teams DGT Digital government toolkit ECA Europe and Central Asia eGGO Electronic Government Governance Outline (assessment framework) EIU Economic Intelligence Unit EU European Union GIR Government Information Resources SOE (under SEGA) HRM Human resource management HRMIS Human resource management information system I.I.I. Inclusive Internet Index IAD Income and assets disclosure ICT Information and communication technology IoT Internet of things ISO International Organization for Standards IT Information technology ITU International Telecommunication Union KIIS Kiev International Institute of Sociology KPI Key performance indicators LPPR Leading policy planning role M&E Monitoring and evaluation MoEDT Ministry of Economic Development and Trade MoJ Ministry of Justice MoEnv Ministry of Environment NAIS National Information Systems (SOE) NCCS National Confidential Communication System OECD Organization for Economic Cooperation and Development OGP Open Government Partnership OSS One stop shop PFM Public financial management PM Prime minister PPP Public-private partnership SEGA State Electronic Government Agency SFS State Fiscal Service SIDA Swedish International Development Cooperation Agency SNAP Local service centers (abbreviation in Ukrainian language) SOE State owned enterprise SSSCIP State Service of Special Communications and Information Protection of Ukraine SWOT Strengths, Weaknesses, Opportunities and Threats TAPAS Transparency and Accountability in Public Administration and Services UK United Kingdom UN United Nations UNDP United Nations Development Program USAID United States Agency for International Development USS Ukrainian Special Systems WB World Bank WDR World Development Report ii DEFINITION OF MAIN TERMS Benchmark A comparator derived from good practices, against which a specific aspect of the e- governance system is assessed Dimension A specific aspect (sub-area) of the e-governance system Area A distinct part of the e-governance system that pools together several specific dimensions that are thematically interrelated Current “Status” A description of the “de facto” status of e-governance compared to a Benchmark Progress An assessment of the current status of e-governance against the Benchmark (red, amber and green) Foresight An assessment of the planned development vision against the Benchmark (red, amber and green) Trend Is the dynamic characteristics of the e-governance reform implementation (stagnation, advancement, achievement) “Overall” Category Reformer category based on the percentile average score for all dimensions, and changing between Beginner, Follower, Performer, Frontier -Beginner Reformer category with overall score of 25% and less -Follower Reformer category with overall score above 25% that does not exceed 50% -Performer Reformer category with overall score above 50% that does not exceed 75% -Frontier Reformer category with overall score above 75% iii Table of Contents Executive Summary .....................................................................................................................................................5 Introduction ..................................................................................................................................................................7 The Overview of e-Government Reforms in Ukraine...........................................................................................7 About the methodology ...........................................................................................................................................8 Electronic Government’s Governance Outline (eGGO) ........................................................................................ 11 Area 1. Policy, Planning and Implementation .................................................................................................... 11 DIMENSION 1. POLICYMAKING ....................................................................................................................... 11 DIMENSION 2. IMPLEMENTATION ................................................................................................................... 14 DIMENSION 3. ICT PROCUREMENT ................................................................................................................. 21 DIMENSION 4. STRATEGIC AND REGULATORY FRAMEWORK ...................................................................... 25 Area 2. Public Services......................................................................................................................................... 30 DIMENSION 5. PLATFORMS AND SERVICES .................................................................................................... 30 DIMENSION 6. REGISTRIES AND INTEROPERABILITY .................................................................................... 36 DIMENSION 7. ACCESS AND CONNECTIVITY .................................................................................................. 40 DIMENSION 8. CUSTOMER RELATIONs ........................................................................................................... 45 DIMENSION 9. DELIVERY MODES ................................................................................................................... 47 DIMENSION 10. e-IDENTIFICATION ................................................................................................................. 49 Area 3. Data and Analytics .................................................................................................................................. 51 DIMENSION 11. SMART ANALYTICS ............................................................................................................... 51 DIMENSION 12. INFORMATION FOR MANAGEMENT ...................................................................................... 54 Area 4. Infrastructure and Security ...................................................................................................................... 56 DIMENSION 13. DATA CENTERS ..................................................................................................................... 56 DIMENSION 14. ACCESS TO ICT RESOURCES ................................................................................................ 58 DIMENSION 15. BUSINESS CONTINUITY ......................................................................................................... 59 DIMENSION 16. CYBER SECURITY ARRANGEMENTS .................................................................................... 60 Area 5. Control Mechanisms ............................................................................................................................... 64 DIMENSION 17. MONITORING AND CONTROL ............................................................................................... 64 DIMENSION 18. CROSS CHECKS ...................................................................................................................... 66 Overall Snapshot of the Assessment ................................................................................................................... 67 Conclusion ................................................................................................................................................................. 72 Annex 1: eGGO Assessment Summary .................................................................................................................. 73 Annex 2: List of Recommendations ........................................................................................................................ 74 iv Executive Summary Electronic Government