VOL28 ISSUE4 | JUNE 2015 INSIDE: Balancing Act: Moving from shadow to shallow IT Ones to Watch: Keep an eye on these startups PLUS: 311 Scales Down Hot Spots: NYC fi ghts fi re with data IS THERE A HYBRID IN YOUR FUTURE? A new approach to mobility off ers the ease of the Web with the feel of an app. DAVID PUNTENNEY IT DIRECTOR, WESTMINSTER, COLORADO A PUBLICATION OF e.REPUBLIC govtech.com cover_options.indd 26 5/14/15 3:37 PM When managing security in an all-IP network, it helps to see the big picture. AT&T security experts analyze more than 310 billion fl ow records each day for anomalies that indicate malicious activity. It’s what makes us uniquely qualifi ed to help state and local government agencies address the security challenges they face. Our proactive network-based approach to managed security delivers some of today’s most powerful weapons to combat cyber security attacks – helping to safeguard all the elements of your IP infrastructure. To learn more, download the CIO Security Guide at att.com/govsecurity © 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affi liated companies. ® __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN June 2015 www govtech.com Vol 28 | Issue 4 . FEATURES COVER STORY DEPARTMENTS 50 Data Points Why skills matter more than ever. 14 / Mobile 26 Fighting Fire with Data App, Responsive Analytics help New York City 52 Signal:Noise Site or a Little fi refi ghters track potential New technologies add to the dilemma of of Both? hot spots. public records management. As governments scramble to please 48 Ones to Watch 54 Social Media mobile users, hybrid apps might be a The rise of civic tech is helping Are your social accounts verifi ed? winning option. bring innovation back to ies should be directed to Government Technology, Attn: Circulation Director, 100 Blue Ravine Rd, Folsom, CA 95630, 916-932-1300 Folsom, CA 95630, Rd, 100 Blue Ravine Attn: Circulation Director, ies should be directed to Government Technology, By Adam Stone government. Here’s a handful COVER IMAGE BY PAUL WEDLAKE of startups in the mix. NEWS 6 govtech.com/extra 20 / Innovation COLUMNS Updates from Government vs. Control Technology’s daily online news service. Why public CIOs are attempting 4 Point of View to move ‘shadow IT’ to ‘shallow IT.’ State CIOs still need 8 Big Picture By David Raths answers on FirstNet. A well-lit path 10 Becoming Data Smart 49 Products How cloud-based mobility is Steelcase offi ce furniture, delivering value to small cities. Bluesmart luggage 12 Four Questions 53 Spectrum QUARTERLY REPORT / DIGITAL COMMUNITIES Jim Bates, CIO, Alaska More research, more science, JUNE 2015 more technology. / SCALING DOWN 311 Digital Communities Quarterly Report 31 / CRM isn’t just for big cities anymore. Improvements in technology are putting 311 systems within reach of small to mid-size communities, helping them deliver better service and glean new management insights. WIKIPEDIA 31 Government Technology (ISSN# 1043-9668) is published monthly except February, May, August, and November by e.Republic Inc, 100 Blue Ravine Rd, Folsom, CA 95630. Periodical Postage Paid at Folsom, CA and additional offices. POSTMASTER: Send address changes to: Government Technology, to: Government Technology, Send address changes at Folsom, CA and additional offices. POSTMASTER: Paid Postage Periodical Folsom, CA 95630. Rd, Inc, 100 Blue Ravine and November by e.Republic August, May, February, (ISSN# 1043-9668) is published monthly except Government Technology Inc. All rights reserved. SUBSCRIPTIONS: Subscription inquir Copyright 2015 by e.Republic Folsom, CA 95630. Rd, 100 Blue Ravine www.govtech.com // June 2015 3 GT06_03.indd 3 5/15/15 2:01 PM ® __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN POINT OF VIEW By Steve Towns / Editor Publisher: Alan Cox, [email protected] EDITORIAL Editor: Steve Towns, [email protected] Associate Editor: Elaine Pittman, [email protected] Web Editor & Photographer: Jessica Mulholland, [email protected] Managing Editor: Noelle Knell, [email protected] Chief Copy Editor: Miriam Jones, [email protected] Copy Editor: Lauren Harrison, [email protected] Senior Editor: Tod Newcombe, [email protected] Staff Writers: Jason Shueh, [email protected] Colin Wood, [email protected] Senior Writer: Brian Heaton, [email protected] Contributing Writers: David Raths, Adam Stone Editorial Assistant: Maggie Cabrey, [email protected] DESIGN Still More Questions Chief Design Offi cer: Kelly Martinelli, [email protected] Senior Designer Pubs: Heather Whisenhunt, [email protected] Senior Designer Custom: Crystal Hopson, [email protected] Production Director: Stephan Widmaier, [email protected] than Answers Production Manager: [email protected] PUBLISHING VPs OF STRATEGIC ACCOUNTS: Stacy Ward-Probst, [email protected] f the FirstNet national fi rst responder messages as FirstNet offi cials conduct Arlene Boeger, [email protected] Shelley Ballard, [email protected] network succeeds, it’ll be because federal state-by-state consultations in preparation Karen Hardison, [email protected] offi cials who are planning and deploying to construct the network. SALES DIRECTORS: I Melissa Sellers, [email protected] the network forged strong partnerships with Ohio CIO Stu Davis said he’s collaborating Tracy Meisler, [email protected] Audrey Young, [email protected] states and localities. That’s why comments with other states to compare notes on what Lara Roebbelen, [email protected] from state CIOs at the NASCIO Midyear they’re told by FirstNet offi cials. “We talk Carmen Mendoza, [email protected] Deanne Stupek, [email protected] Conference in April are troubling. among ourselves to make sure that what ACCOUNT EXECUTIVES: Although state CIOs generally support they’re hearing in Minnesota is the same as Paul Dangberg, [email protected] Rozaida O’Neill, [email protected] the concept of a nationwide interoper- what they’re hearing in Wisconsin or Ohio or Kelly Schieding, [email protected] Alice Okali, [email protected] able public safety network, they’re clearly Indiana or Michigan.” Lynne Wetzel, [email protected] frustrated with the lack of details coming Davis added that states also are banding Christine Childs, [email protected] BUS. DEV. MANAGER: from the federal First Responder Network together to increase their clout with the feds Vonna Torres, [email protected] Authority about how the new network will during the network design process. “We Kelly Campbell, [email protected] Lindsey Albery, [email protected] be built and paid for. have more power if we’re collective like that, SR. SALES ADMINISTRATOR: “FirstNet is a fantastic idea, but people and we’ve been talking to the other NASCIO Kelly Kashuba, [email protected] SALES ADMINISTRATORS: like me are very skeptical of something members about taking that approach too,” he Alexis Hart, [email protected] Jamie Barger, [email protected] where nobody can show me the plan said. “There’s more power with numbers.” Jane Hwang, [email protected] and nobody can show me the cost,” said During the conference, CIOs met with Sr. Dir. of Sales Operations: Andrea Kleinbardt, [email protected] Alabama CIO Brunson White. “I’ll remain FirstNet offi cials in Washington, D.C., to Dir. Custom Media: Rebecca Johnson, [email protected] Dir. of Web Marketing: Zach Presnall, [email protected] skeptical until somebody does that, and press their concerns — including how state- Web Advertising Mgr: Adam Fowler, [email protected] we’ve been asking for a while now.” by-state deployment plans will be developed Subscription Coord.: Eenie Yang, [email protected] Indeed, they have. It’s been three years and how the new network will cover oper- CORPORATE CEO: Dennis McKenna, [email protected] since the initiative launched, and states ating expenses. Ensuring that everyone’s on Executive VP: Cathilea Robinett, [email protected] still have more questions than answers. In the same page with these and other impor- Senior VP of Sales: Kim Frame, [email protected] CAO: Lisa Bernard, [email protected] interviews during the conference in Virginia, tant issues will be vital to the project’s future. CFO: Paul Harney, [email protected] multiple CIOs struck a common theme: “We need to form a trusted partnership,” Senior VP: Alan Cox, [email protected] Chief Marketing Offi cer: Margaret Mohr, [email protected] They’re still waiting to fi nd out how existing said Mitch Herckis, NASCIO’s director of Chief Content Offi cer: Paul Taylor, [email protected] network infrastructure will be leveraged to government aff airs. “If there’s signifi cant VP Research: Todd Sander, [email protected] form the new network, how big the pool of intergovernmental disagreement, this Government Technology is published by e.Republic Inc. Copyright 2015 by e.Republic Inc. All rights reserved. Government Technology is a FirstNet users will be, and of course, how network is just not going to get built.” registered trademark of e.Republic Inc. Opinions expressed by writers are not necessarily those of the publisher or editors. much fi rst responders will pay to use it. Trust appears strained right now. For the Article submissions should be sent to the attention of the Managing Also disturbing were complaints from nation’s sake, it needs to be strengthened as Editor.