SA-Announce Notification System User Manual Version 8.0.0 ©2009 Syn-Apps L.L.C. About Syn-Apps Syn-Apps L.L.C. was founded in 2000 as a consulting firm focused on developing software for IP telephony. Since that time Syn-Apps has more than tripled in size and has expanded its consulting services to include enterprise application development. We believe that our relatively small firm is able to fulfill the needs of our customers more efficiently and inexpensively than our larger competitors. Syn-Apps has an extensive knowledge base in numerous technologies, including .NET, C#, VB.Net, SQL Server, Java, C++ and other mainstream development tools. Syn-Apps additionally has a strong background in network design and networking fundamentals. We believe this combination of experience in a broad range of technologies allows us to offer our customers an end-to-end application development solution. We believe that in order to have a successful application deployment one should not only understand the development environment but also understand how the application will interact with the rest of network. Syn-Apps employs one of the Cisco Systems Engineers that was responsible for the network development and design for many Fortune 100 companies. We believe that this enables us to become a valuable asset to any development team. Syn-Apps developers have a wide variety of development experience in many diverse industries. Our developers have been employed by, or consulted for companies such as Microsoft, Cisco, General Motors, General Dynamics, Bloomberg, and many others. All of our developers have a keen understanding of the software development life cycle and know how to develop successful applications. At Syn-Apps we understand the importance of a team environment and are comfortable developing and sharing information to ensure that the best of breed product is produced. Contents 3 Table of Contents Part 1 SA-Announce Overview 9 Part 2 Application Features 12 Part 3 Manual Conventions 15 Part 4 System Requirements 17 1 Applic..a..t.i.o..n.. .S..e..r..v.e..r.. .R..e..q..u..i.r.e..m...e..n..t.s........................................................................................ 18 Window s 2003.. .S..e...r.v..e...r. ........................................................................................................................................... 19 Window s 2008.. .S..e...r.v..e...r. ........................................................................................................................................... 20 Disabling U.A...C..................................................................................................................................................... 21 Disabling P.u..b..l.ic.. .F..i.r.e..w....a..ll.................................................................................................................................... 22 Disabling IE.. .E..n..h..a..n..c..e..d.. .S..e..c..u..r.i.t.y.......................................................................................................................... 23 Creating A.S..P..N..E..T.. .U...s..e..r. .A...c..c..o..u..n..t....................................................................................................................... 24 Installing IIS......................................................................................................................................................... 25 Installing A.S..P....N...E..T.............................................................................................................................................. 26 2 Cisco. .C..o..m...m...u..n..i.c..a..t.i.o..n..s. .M...a..n..a..g..e..r. .R..e..q..u..i.r..e..m...e..n..t.s.................................................................. 27 Communicatio...n..s.. .M....a..n..a..g..e...r. .3....x.. ............................................................................................................................ 28 Communicatio...n..s.. .M....a..n..a..g..e...r. .4....x..,. .5....x.. .,. .6....x..,. .7....x..,. .8....x.. ............................................................................................... 28 Adding Dev..i.c..e.. .P..a..c..k.. .(.C..M... .5....x..,. .6....x..,. .7....x..,. .8....x..)....................................................................................................... 29 Communicatio...n..s.. .M....a..n..a..g..e...r. .E..x..p...r.e...s..s.. .................................................................................................................. 30 3 Netwo..r.k.. .R..e..q..u..i.r..e..m...e..n..t.s........................................................................................................ 31 Firew all Ports. ......................................................................................................................................................... 31 Multicast Req.u..i.r..e..m....e..n..t..s.. ...................................................................................................................................... 32 Part 5 Installation Procedure 34 Part 6 Configuration Utility 36 Part 7 Post Configuration Steps 39 1 Authe.n..t.i.c..a..t.i.o..n.. .U..R...L.............................................................................................................. 40 2 IP Ph.o..n..e.. .S..e..r.v..i.c..e..s............................................................................................................... 41 Part 8 Initial Application Configuration 43 1 Applic..a..t.i.o..n.. .L..o..g..i.n................................................................................................................. 44 2 Servic..e.. .C..o..n..f.i.g..u..r..a..t.i.o..n.. .O..p..t.i.o..n..s............................................................................................. 45 Advanced Set.t.i.n...g..s.. ................................................................................................................................................ 47 Phone Feature...s.. ..................................................................................................................................................... 48 3 Multic..a..s.t. .C..o..n..f.i.g..u..r..a..t.i.o..n........................................................................................................ 49 4 User M...a..n..a..g..e..m...e..n..t............................................................................................................... 52 5 IP Ph.o..n..e.. .T..e..s.t.s..................................................................................................................... 55 Part 9 Notification Group Configuration 58 1 Notific..a..t.i.o..n.. .G...r.o..u..p.. .T..y..p..e..s..................................................................................................... 59 ©2009 Syn-Apps L.L.C. 3 4 SA-Announce User Guide Ad Hoc .......................................................................................................................................................... 61 Auto Confere.n..c..e.. ................................................................................................................................................... 62 Emergency Al.e...r.t.. ................................................................................................................................................... 66 Holler .......................................................................................................................................................... 67 Normal .......................................................................................................................................................... 68 RecordNPlay .......................................................................................................................................................... 69 Respond .......................................................................................................................................................... 70 Schedule .......................................................................................................................................................... 71 Text .......................................................................................................................................................... 72 Wokkie Tokki.e.. ....................................................................................................................................................... 73 2 Notific..a..t.i.o..n.. .G...r.o..u..p.. .S..e..t.u..p...................................................................................................... 74 3 Email................................................................................................................................... 76 4 IP Ph.o..n..e..s............................................................................................................................ 77 5 Deskt.o..p.. .C..l.i.e..n..t.s.................................................................................................................... 78 6 Extern..a..l. .P...h..o..n..e..s.................................................................................................................. 79 7 IP Sp.e..a..k.e..r..s......................................................................................................................... 80 8 Pagin.g.. .R...e..l.a..y.s.....................................................................................................................