ZENworks 2020 Update 1 Mobile Management Reference June 2020 Legal Notices For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/. © Copyright 2008 - 2020 Micro Focus or one of its affiliates. The only warranties for products and services of Micro Focus and its affiliates and licensors (“Micro Focus”) are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Micro Focus shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. 2 Contents About This Guide 9 Part I Getting Started 11 1 Supported Devices for Mobile Management 13 2Overview 15 3 ZENworks Mobile Management Workflow Configuration Tasklist 17 4Feature List 19 5 Using the Mobile Management Getting Started Page 23 Support for the iPadOS platform . .24 6 Configuring User Sources 25 6.1 Enabling a User Source for Mobile Device Enrollment. .25 6.1.1 Procedure . .25 6.2 Configuring the Attribute for ActiveSync Server Authentication. .26 7 Configuring an MDM Server 29 7.1 Firewall Configuration . .30 7.1.1 Firewall Ports. .30 7.1.2 Endpoint URLs. .30 7.2 Adding an MDM Server. .35 7.2.1 Procedure . .35 7.3 Testing the Outbound Capability of MDM Servers . .36 7.4 Securing MDM Servers . .36 7.5 MDM Servers and APNs Configuration . .37 7.6 Removing MDM Servers . .37 7.7 Configuring a Default DNS Name . .38 7.8 Configuring a Proxy Server . .39 8 Enabling Push Notifications 41 8.1 Enabling Push Notifications for Android Devices . .41 8.1.1 Prerequisites . .41 8.1.2 Create a Firebase Project . .41 8.1.3 Re-configuring FCM . .46 8.2 Enabling Push Notifications for iOS or iPadOS Devices. .46 8.2.1 Prerequisites . .46 8.2.2 Creating and Importing an APNs Certificate. .46 Contents 3 8.2.3 Renewing an Expired APNs Certificate . .47 9 Creating and Assigning a Mobile Enrollment Policy 49 Creating a Mobile Enrollment Policy . .49 Editing Mobile Enrollment Policy. .51 Assigning a Mobile Enrollment Policy . .51 Procedure . .51 10 Configuring an ActiveSync Server 53 Connecting to a New ActiveSync Server . .53 Prerequisites . .53 Procedure . .53 Linking a User Source to an ActiveSync Server. .55 Procedure . .55 11 Creating and Assigning a Mobile Email Policy 57 Creating a Mobile Email Policy. .58 Assigning a Mobile Email Policy. .59 Procedure . .59 Part II Enrolling Mobile Devices 61 12 Prerequisites 63 13 Inviting Users to Enroll Devices 65 14 Enrolling iOS/iPadOS Devices 67 What is a supervised device?. .67 Enrolling devices using the Apple Device Enrollment Program. .67 Linking ZENworks to the Apple Deployment Programs Account . .69 Assigning Devices. .71 Syncing Devices . .72 Viewing DEP Devices . .72 Managing the DEP Profile . .74 Assigning Users . .79 Enrolling a DEP Device. .79 Renewing a DEP Token . .79 Removing a DEP Server . .80 Re-assigning Devices . .80 Enrolling an iOS/iPadOS Device through Apple Configurator . .81 Prerequisites . .81 Procedure . .81 Enrolling an iOS/iPadOS Device Manually. .84 15 Enrolling Android Devices 97 What is Android in the enterprise? . .97 Enrolling the Organization to Android Enterprise . .98 4 Contents Creating and Assigning Android Enterprise Enrollment Policy . .99 Enrolling Devices in the Work Profile Mode . .100 Enrolling Devices in the Work-managed Device Mode . ..