Rocky Mountain Utility Efficiency Exchange Rocky Mountain Utility Exchange facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load management/growth, distributed energy, and customer/member service operations.This event attracts about 150 utility and government staff as well as trade allies that provide products and services to support utility programs. The agenda focuses on utility best practices, case studies, and lessons learned. Practicing Committee Members Custom Tyler Christoff, City of Aspen David White, Poudre Valley REA er-Centricity Alan Stoinski, Cheyenne Fuel, Light and Gary Myers, Tri-State Generation and Power Transmission Association September 24 – 27, 2019 Gabriel Caunt, Colorado Springs Utilities Ron Horstman, Western Area Power Administration Brian Tholl, City of Fort Collins Aspen, Colo. Trina Zagar-Brown, White River Electric ChristmasWharton, GrandValley Power Association Alantha Garrison, Gunnison County Electric Ann Kirkpatrick, Xcel Energy Association Megan Moore-Kemp, Yampa Valley Electric Featured Sponsors Joy Manning, High West Energy Association Steve Beuning, Holy Cross Energy Chuck Finleon, Longmont Power & Staff Communications Ed Thomas, Executive Director Robert Love, Longmont Power & Tiger Adolf, Operations Director Communications Sharon Dobson, Registration Manager Tracey Hewson, City of Loveland Sandy Humenik, Coordinator Chris Michalowski, Mountain Parks Electric Kim Adams, Webmaster Bryce Brady, Platte River Power Authority Topic Key CE Customer Engagement MS Management Strategies (Climate Goals / Business Models) Download the Socio app on your mobile device, LG Load Growth FL Flexible Load Management(Demand and give it a shake to see more info on Response / Distributed Energy Resources) agenda andspeakers (or enter code RMUE). EE Energy Efficiency RG Renewable Generation Presentation slides online at © 2019 Rocky Mountain Utility Exchange.All Rights Reserved. www.utilityexchange.org/13th-RMUE-resources 13th Rocky Mountain Utility Exchange September 24 - 27,2 019 | Aspen, Colo. Tuesday, September 24, 2019 Tuesday, September 24, 2019 (cont.) 12:00- LUNCH BUFFET in Davis Commons Workshop 3 Workshop 4 1:00 pm Buffet lunch with opportunity to network A Review of Holy Cross Energy's Electrification of Recent Activities Transportation Workshop Workshop 1 Workshop 2 Residential Customer Combining Healthy Homes with 3:00 pm Steve Beuning, Holy Cross; and Jenna Zach Owens, Colorado Energy Office; Christian Engagement Tactics Energy Efficiency Weatherred, Holy Cross Willis, Colorado Energy Office; Alantha This briefing will cover several areas of Garrison, Gunnison County Electric 1:00 pm Fresh Tactics For Connecting With Reaching for the Holy Grail: interest to the region, covering recent Association; Eric Van Orden, Xcel Energy; and Residential Customers Improved Health Outcomes developments at Holy Cross Energy. These Eric Mallia, FleetCarma Ann Kirkpatrick, Xcel Energy; Steve Mannhard, from Residential Energy developments include: This workshop is intended to provide a Uplight; Lisa Pucelik, Slipstream; Michael Efficiency Upgrades 1. Status update on HCE's 70/70/30 comprehensive overview of electric vehicle programs, policies, and technologies to Levinson, Group 14 Engineering; and Phil Kim DeVoe, Fort Collins Utilities; Judy Olsen, transition to high renewable content in its Scarbro, EFI power supply. enhance utility understanding and Tacoma-Pierce County Health Department; involvement in supporting EV load growth, How can ice cream and hand-held fans Larry Zarker, Building Performance Institute; 2. New rate structure for retail customers. customer engagement, and EV grid services engage customers and influence their and Joe Medosch, Hayward Score in the context of the state of Colorado.The buying decisions? It takes a village of bold 3. New utility programs including support for This interactive workshop will demonstrate beneficial electrification. session will begin with perspectives from initiatives and great vendor partners to meet how energy reduction does more than two different utilities, including Gunnison the challenge of growing a stagnant rebate reduce kilowatts, it also makes the indoor With advances in technology and changes in County Electric Association (GCEA), a small product by 20% in a single cooling season. environment healthier. Air sealing incentives energy markets, utilities now have the rural cooperative, and Xcel Energy, a large Advanced analytics helped target customers, that reduce air leakage also reduces opportunity to bring on new cleaner energy vertically integrated utility. who received a personalized invitation to resources at costs comparable to our existing contaminate pathways, asthma triggers, pest The workshop will continue with insights special weekend customer events at their entry points and, improves comfort. But we supply.This will allow Holy Cross Energy to neighborhood retail stores, where they meet its clean energy goals at no additional from the Colorado Energy Office (CEO), usually promote our efficiency programs including information about Governor Polis's found instant rebates available. Trade with messaging around the energy savings cost while maintaining the reliable and safe partners could get instant rebates through a service our members have come to expect Executive Order from January 2019 for they will see, which may not be the case if a widespread electrification of the new mid-stream offering as well. Behind the comprehensive proJect is not done, and may and we believe this model can be duplicated scenes, key retail associates were thoroughly elsewhere. We are also building new transportation sector and what it means for not be the trigger for a customer to take utilities. They will present program and trained, and then effectiveness was action. member energy efficiency, demand response measured through a secret shopper. and beneficial electrification programs that policy updates including implementation of This workshop will feature activities to allow EV DC fast charging corridors grant program, We’ll also explore a program on instant can be adopted by other utilities trying to participants to prioritize what measures reach similar goals. Charge Ahead Colorado, CDOT's electric bus rebates that was recently deployed in make a home healthier and more funding, the ZEV program, and updates to Massachusetts with Lowe's and 8 utilities. comfortable. We will review what facts are MS RG 2.00 BPI CEUs VW Beneficiary Mitigation Plan. The technology performed flawlessly in the known from the studies of home field and increased program participation by The workshop will conclude with an update interventions to improve occupant health. In from FleetCarma, including technologies and 166%. Based off of recent case studies and addition, we will identify the barrier with reports, we will be presenting on the programs that are being used in the industry implementation and what must happen to for managing EV load growth to ensure it is a importance of utility incentives evolving to overcome these barriers. innovative technology to increase customer benefit rather than a cost to the electricity engagement and participation. Come learn We have three key takeaways for this system, utilities, and their customers. how these comprehensive campaigns workshop session: This workshop intends to be interactive as performed their goals to get customers to 1. For each participant to leave with a clear we will seek input, ideas, and questions from bite (buy) before their ice cream melted. idea of what collaborations are needed to participants to help formulate the results of CE EE 2.00 BPI CEUs make a positive difference in health and our report out session onThursday at this efficiency outcomes. year’s RMUE conference. 2. Make a commitment to participate in LG MS bringing about these collaborations. 3. Bring what you’ve learned back to your Utility for future program design discussions. EE 2.00 BPI CEUs Download the Socio app on your mobile device, and give it a shake to see more info on agenda and speakers (or enter code RMUE). 13th Rocky Mountain Utility Exchange September 24 - 27,2 019 | Aspen, CO Wednesday, September 25, 2019 Wednesday, September 25, 2019 (cont.) 7:30 – BREAKFAST BUFFET AND FIRST-TIMERS ORIENTATION in Davis Commons 3:00 pm Program Design with Rapid Prototyping Buffet breakfast with opportunity to network John Phelan, Fort Collins Utilities 9:00 am First-Timer Orientation with Joy Manning, High West Energy Designing your next program using the principles of innovation through rapid prototyping Roundtable Co-Chairs: Jackie Ducharme, Xcel Energy; and Bryce Brady, Platte River Power Authority will help it serve the needs of participants and stakeholders from day one.Testing prototypes to verify underlying assumptions ensures that your program does not stumble 9:00 am Welcoming Remarks out of the gate by understanding customer acceptance and interest before you invest too much time and money.The presentation will cover the key characteristics of effective Jackie Ducharme, Xcel Energy; and Bryce Brady, Platte River Power Authority prototypes: fidelity, functionality and flexibility and how Fort Collins used the toolkits from the Bloomberg Mayors Challenge to design the EPIC Loan Program and win $1M.Testing 9:15 am Roundtable