Index Electricity Bills Page There is a list of information that is required from the electricity bills to be able to quote: Electricity Bills • Company Name • Company Billing Address British Gas 1 • Site Address • Account Number EDF 3 • MPAN (Meter Point Access Number) E.ON 5 • Contract End Date GazProm 7 • Notice Date Havenpower 9 • Unit Rate(s) NPower 11 • Unit Usage(s) Opus Energy 13 • Standing Charge Scottish Power 15 SSE 17 Some bills do not have a contract end date printed on the bill. In this case, you have to email the current gas supplier and request the contract end date and notice date (along with the signed Gas Bils LOA on headed paper) to be able to quote. Electricity bills can have up to three different rates: GazProm 20 British Gas 21 • Day – All bills will have this rate E.ON 23 • Night Opus Energy 25 • Evening/Weekend NPower 27 SSE 28 Corona Energy 29 Total 30 Energy Dictionary 31 The second page of the British Gas bill shows the below information: British Gas • MPAN (shown in the S box) • Unit rate(s) – Usage and p/kwh The front page of the British Gas bill shows the below information: • Standing charge Notes • Company name and billing address • British Gas have 2 pages • Account number per bill. • Site address • Contract end date • Notice date Bill date: 31 Mar 2014 Account number Emergency or loss of supply Account enquiries What to do if you have a complaint: Bill number: 00000000/0 600485895 This is a VAT invoice 0000 000 0000 0000 000 0000 1 Please call us on 0000 000 0000. We will do all VAT registration number 000 0000 00 Any questions? or contact your local distribution [email protected] we can to resolve your issue straight away. network operator. British Gas, Spinneyside, Penman Way, 2 If you are still dissatisfied, please contact our 0000 000 0000 Calls to British Gas may be monitored for quality assurance and Grove Park, Leicester, LE19 1SZ Director of Customer Service. compliance purposes. Mon – Fri 8am to 6pm Email [email protected] British Gas is a trading name of British Gas Trading Limited Sat 9am to 1pm a Centrica company. Registered in England and Wales No. Moving premises or write to: Stephen Stewart, Complaints, British Gas, 3078711. Registered office: Millstream, Maidenhead Road, Penman Way, Leicester, LE19 1SZ britishgas.co.uk/business Windsor, Berkshire SL4 5GD. 0000 000 0000 [email protected] 3 If you are a micro-business and have followed steps HEAD OFFICE Your charges this month are Let us know as early as possible. 1 and 2, and your complaint is still unresolved after ANOTHER PLC based on ESTIMATED readings 8 weeks, you can contact Ombudsman Services: Energy Fuel mix on 0330 440 1624 (Textphone 0330 440 1600), 10 EXAMPLE STREET To keep your charges accurate go to British Gas purchase a mixture of fuels or via www.os-energy.org ANYTOWN britishgas.co.uk/business/meter-read to create the electricity we supply to COUNTYSHIRE with your latest reading. customers. Further information about our complaints procedure and the definition of a micro-business is available on our 1 Apr 2012 – 31 Mar 2013 L AB12 3CD website at www.britishgas.co.uk/business/complaints. Coal 26% Natural Gas 34% Citizens Advice consumer service provides free, unbiased Your Fixed Price Energy Plan Nuclear 28% advice on consumer issues at adviceguide.org.uk or call will renew on 16/07/15 Renewables 10% the helpline on 08454 040506. Other Fuels 2% Your new Fixed Price Energy Plan will Total 100% end on 16/07/15. We’ll write to you Your business electricity bill CO2 emissions 379g per kWh around 60 days before this date to tell High-level radioactive 0.0026g per kWh Head Office, Another Plc, 10 Example Street, Anytown, you about your options, including how waste Countyshire AB12 3CD to end your plan. To discuss your energy account with us, please call us on 27 February 2014 - 27 March 2014 0330 100 005. Details of charges Your account Your charges this month are 000 MPAN number 0000000000000 based on ESTIMATED readings 00000000 Meter ID G0000000000000 Since your previous bill Previous reading Current reading Multiplier UnitkWh Rate Charges To keep your charges accurate go to Outstanding balance on 10 February 2014 £61.14 britishgas.co.uk/business/meter-read Night unit charge with your latest reading. Cheque received – 20 February 2014 £61.14 CR 7495 ESTIMATED 27 Feb 2014 7574 READ 25 Mar 2014 79 units x 2.0 158 5.397p £8.53 Balance from last bill £0.00 7574 READ 25 Mar 2014 7578 ESTIMATED 27 Mar 2014 4 units x 2.0 8 5.397p £0.43 We value your business Day unit charge New charges this bill (see over for details) If we can help explain any element Electricity charges £23.51 of your bill or support your business 26371 ESTIMATED 27 Feb 2014 26517 READ 25 Mar 2014 146 9.768p £14.26 in reducing bills, please contact us. Standing charge £35.45 26517 READ 25 Mar 2014 26520 ESTIMATED 27 Mar 2014 3 9.768p £0.29 Total charges exc VAT £58.96 Electricity charges £23.51 VAT £2.95 Standing charge 92 days at 38.532p £35.45 Total new charges this bill inc VAT £61.91 Total charges exc VAT £58.96 VAT at 5% £2.95 Total amount now due £61.91 Total charges inc VAT £61.91 Please pay this by 10 April 2014 Energy Payment Slip British Gas How to pay Direct Debit Debit or Credit card The easiest way to pay. To set up a Direct To pay by Debit or Credit card, please call us Please always quote your Debit, please call us on 0000 000 0000. on 0000 000 0000. account number: 600485895 600485895 143 0947 61.91 BACS Cheques Please quote your account number when Please make cheques payable to British Gas, HEAD OFFICE making a payment. and write your account number on the back. Total Post cheques with the giro slip to cash Sort Code: 40-05-30 Account Number: 52464055 British Gas, Payment Area 60, Camberley, Cheques Surrey GU95 1AW. Please email the remittance advice to [email protected]. Problems paying this bill? 43-09-47 £ Alternatively, you can post to If you are having problems paying we can British Gas, Payment Area 60, Camberley, help, please call 0000 000 0000, or go to Surrey GU95 1AW. britishgas.co.uk/business/financial-difficulty 101822288600485895 A4241430947 91 X Y O U R B I L L S EXP L A I N ED | 2 The second page of the EDF Energy bill shows the below information Energising Our Partners EDF Energy • Contract end date (shown as “Tariff end date”) • Notice date (shown as “Tariff notice date”) The front page of the EDF Energy bill shows the below information: • MPAN (shown as “Supply number”) Notes • Unit rate(s) – Usage and p/kwh • Company name and billing address • Standing charge • EDF Energy have a minimum • Account number of 2 pages per bill. • Billing period Account number edfenergy.com edfenergy.com 123 123 123 123 0800 096 9000 0800 096 9000 Bill date: 20 Feb 2014 8am–8pm Mon–Fri, 8am–2pm Sat 8am–8pm Mon–Fri, 8am–2pm Sat 24 hour emergencies: 24 hour emergencies: Electricity: 0800 056 8090 Electricity: 0800 056 8090 Gas: 0800 111 999 Gas: 0800 111 999 Mr A Smith Supply address: Page: 1 of 3 10 Page 2 of 3 123 Test Road, Test Town About your charges About your tari 20 Sample Street TEST Sample Ville You can use the information below to Electricity SAM PLE compare your current tari with others. Could you pay less? Previous tsetaL yticirtcelE hWk Period reading reading units used rate Charge Electricity Meter: D0485528 Tari: Standard (Variable) – Prepay Tari name Standard (Variable) Over the next 12 months Q 12 29 Mar 13 – 7636 3576 386 kWh 11.79p £45.51 – Prepay 01 May 13 ESTIMATED ESTIMATED Electricity personal projection: £XXX.XX Payment method Prepayment This is based on an estimate of your usage last 02 May 13 – 3576 4419 2391 kWh 12.83p £306.77 ESTIMATED ESTIMATED Tari end date None year. It includes our current prices, as well as 09 Jan 14 Hello Mr Smith discounts or charges, like VAT. Your Warmwise 04 Aug 13 – 4419 10003 859 kWh 13.38p £114.93 Exit fee None ESTIMATED OUR READ prices may go up or down. 31 Aug 13 (for early cancellation Standing charge (32 days @ 13.70p per day) £4.38 of tari) Your electricity bill Standing charge (253 days @ 13.15p per day) £33.27 Annual consumption 3,636 kWh (based on estimates) You’re on our cheapest tari Standing charge (69 days @ 14.00p per day) £9.66 For 10 August 2011 – 01 November 2011 (84 days) Congratulations, you’re on our cheapest Total electricity charges for this period £514.52 The balance on your last bill £5.41 electricity tari available for your meter. We’ll (09 August 2011) in debit let you know at least once a year if Subtotal £514.52 this changes. You paid us £111.00 VAT @ 5% of £514.52 £25.73 (3 monthly payments of £37.00) credit Total charges for this period £540.25 Remember – it might be worth thinking Your charges for this period (including VAT) £84.31 about switching your tari or supplier. Your new account balance £21.28 Please note that switching taris may involve in credit changing to materially dierent terms and conditions.