Log in About Oana Oana Activities Oana Members Contact Terms of Use OANA Declaration Oana Award Oana Ethics Code General Politics Bussiness Life Sports Science­Health Technology Feature&Analysis Environment Travel Entertainment LATEST BERNAMA Caution Over Filariasis Outbreak In... 01/23/2017 ­ 07:47 Australian Healthcare Firm Energesse To Enter Malaysian Market Submitted by BERNAMA on Mon, 01/23/2017 ­ 04:57 Bussiness Send to friend: Printer­friendly version Organization of Asia­ By Christine Lim Pacific News Agencies turns 55 KUALA LUMPUR, Jan 23 (Bernama) ­­ Australian healthcare technology firm, Energesse, is making its debut in Malaysia after a successful foray into the United Kingdom (UK) and the United States (US). Energesse was founded in 2012 by Chief Executive Officer, Dr Avnesh Ratnanesan, a Malaysian national. He said among the solutions that Energesse had in mind for the Malaysian market is the Membership Engagement Services (MES) Experience software platform which collects patient feedback and reports in real time. This enables front­line staff to manage complaints and respond quickly. OANA President The technology uses a sophisticated PanSensic machine­learning algorithm which can analyse trends in attitudes, communication and compassion. "This empowers front­line staff to understand issues at granular level and make effective improvements for patients, consumers and their families," Dr Avnesh told Bernama recently. He said Energesse has received funding from a Malaysian private investment fund. "We are in serious discussions with stakeholders and senior executives of Malaysian private hospitals at present. Welcome Address "They have asked for proposals on how our technology services can be rolled­out in their hospitals," he said. According to Dr Avnesh, Energesse will be introducing technology solutions that have helped organisations in developed Follow Us markets reduce costs and improve the quality of healthcare treatment. "Energesse has led projects in hospitals, among health insurers, healthcare companies and the public sector across the US,UK and Australia," he said. He said there are significant opportunities to raise the maturity of patient experience in hospitals in Malaysia in line with From Secretariat developed nations. OANA Latest News "We are introducing the first 'real­time feedback' technology in the country that can analyse patient emotions and opinions Forum through feedback surveys," he added. He said, Energesse is working with UK partner MES, a communications consultant, on its software platform, to help boost the Archives customer service capability of Malaysia's private hospitals. January 2017 This is to cater specifically for medical tourists from overseas as well as Malaysian patients wanting high­quality healthcare. Mon Tue Wed Thu Fri Sat Sun 2 3 4 5 6 7 8 "Australia and the UK were the first two countries where Energesse and MES successfully implemented the MES Experience software technology," he highlighted. 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Dr Avnesh said the technology was deployed in the Western Sydney Local Health District with a population of about 900,000 residents. 23 24 25 26 27 28 29 The MES technology, he said, can raise healthcare performance in Malaysia with hospital services responding faster to patient feedback and complaints. "This is premised on research findings demonstrating that hospitals with high­quality patient experience and customer service are more than 2.5 times more profitable than those delivering poor service. "We see Malaysia as having significant growth potential to upgrade its service offerings and patient care in the healthcare system," he added. Dr Avnesh is of the opinion that Malaysia has strong potential in medical tourism with the availability of highly trained doctors and specialists, as well as English­speaking medical staff. "Medical procedures are also relatively cheaper here compared to other western countries," he added. However, he explained that rising healthcare costs means there is a need for an efficient reduction and to identify areas that need investment as well as improvement. Dr Avnesh has roots in the Malaysian healthcare industry. MOST VIEWED His late father, Dr Ratnanesan Arumugam was a prominent Malaysian dental surgeon, having held roles as President of the World Dental Federation, Commonwealth Dental Association and served seven years at the helm of the Malaysian Dental News Photo Video Association. China Daily: Azerbaijan "I am inspired by his extraordinary achievements and believe Energesse can become a world leader in the healthcare Forms A Key Link In The industry in future," he said. Silk Road Chain Dr Avnesh, who trained as a medical doctor in the UK and worked as a medical practitioner in Australia, is also passionate President Aoun Praises about making a significant contribution to the healthcare industry and patients in Malaysia. Security Forces On Thwarting Attempted He hoped to have a greater impact on the Malaysian health industry through his extensive experience in the biotech and Terrorist Attack pharmaceuticals industry with leading organisations such as Pfizer Australia. Eclectic Group Of Dr Avnesh emphasised that since 2012, Energesse had impacted about 107,140 lives through its services and solutions in International Artists To the healthcare industry. Showcase Their Creations At Dubai Canvas 3D Art He said Energesse had undertaken projects in Australia for health insurance giants such as BUPA, Australian federal Festival 2017 government agencies, and specialist fertility clinics. Officials Ordered To Solve "We are aiming to impact a billion people globally by 2040 through our healthcare solutions and raise standards in the Baggage Screening Urgently industry to provide efficient services and enhanced patient experience," he added. ­­BERNAMA Turkey More Reliable Than US For Syria Talks Eclectic Group Of International Artists To Showcase Their Creations At Dubai Canvas 3D Art Festival 2017 Azerbaijani MPs To Attend 12th Session Of PUIC Conference World Needs Green Energy And Gas To Meet Future Demand: Al Jaber Al Kuwari: Qatar Cycling Federation Works On Forming Strong National Teams Of Qatari Players FM Spokesperson Condemns Pakistan Parachinar Terror Attack Aliyev: Azerbaijan Is Ready To Further Cut Oil Production Iran To Stop Flaring In Western Oilfields Search Member Agencies AA AAP AKP ANI ANTARA APP AZERTAC Bakhtar BERNAMA BNA BSS FNA IRNA JIJI KABAR KAZINFORM KCNA KHABAR KPL KUNA KYODO LANKAPUVATH MNA MONTSAME NINA NNA ONA PNA PPI PTI QNA Rossiya Segodnya RSS SABA SANA SPA TASS TNA TREND UNB VNA WAM XINHUA YONHAP OANA ­ The Organization of Asia­Pacific News Agencies © 2011.