NOKIA PEOPLE & PLANET REPORT 2012 1 NOKIA PEOPLE & PLANET REPORT 2012 NOKIA PEOPLE & PLANET REPORT 2012 2 Contents 1.0 ABOUT THIS REPORT 3.0 NOKIA & THE PLANET 1.1 THE SCOPE OF THIS REPORT 3.1 A LEADING ENVIRONMENTALLY-RESPONSIBLE 1.2 GREETINGS FROM NOKIA’S CEO PRODUCT RANGE 1.3 NOKIA IN 2012 3.1.1 DESIGN FOR THE ENVIRONMENT PROCESS 1.4 KEY SUSTAINABILITY TOPICS 3.1.2 PRODUCT LIFECYCLE ASSESSMENT (LCA) 1.4.1 IDENTIFYING KEY SUSTAINABILITY TOPICS 3.1.3 SUBSTANCE AND MATERIALS MANAGEMENT 1.4.2 OUR KEY SUSTAINABILITY TOPICS TABLE 3.1.4 PACKAGING 1.5. SUSTAINABILITY STRATEGY, TARGETS & PERFORMANCE 3.1.5 TAKEBACK & RECYCLING 1.5.1 OUR SUSTAINABILITY VISION 3.2 ENABLING SUSTAINABLE LIFESTYLE 1.5.2 NOKIA’S SUSTAINABILITY STRATEGY 3.2.1 REPLACING SEVERAL PRODUCTS WITH 1.5.3 WE STRIVE FOR NET POSITIVE IMPACT ONE SMARTPHONE 1.5.4 KEY SUSTAINABILITY TARGETS AND 3.2.2 HELPING SAVE ENERGY WITH PERFORMANCE TABLE ENERGY-EFFICIENT SOLUTIONS 1.6 ACHIEVEMENTS & CHALLENGES IN 2012 3.3 OUR ENVIRONMENTAL IMPACT 1.6.1 SUSTAINABILITY RANKINGS 2012 3.3.1 CLIMATE TARGETS 1.6.2 EXTERNAL RECOGNITION FOR OUR 3.3.2 ENVIRONMENTAL MANAGEMENT SYSTEMS (EMS) WORK IN 2012 3.3.3 GREEN OPERATIONS AND FACILITIES 1.7 NOKIA’S SUSTAINABILITY MANAGEMENT 3.4 NOKIA AND SUPPLIERS 1.7.1 SUSTAINABILITY GOVERNANCE 3.4.1 NOKIA SUPPLIER REQUIREMENTS 1.8 RISK & OPPORTUNITY MANAGEMENT 3.4.2 SUPPLIER ASSESSMENTS 3.4.3 THE ENVIRONMENTAL IMPACT OF OUR SUPPLY CHAIN 2.0 NOKIA & PEOPLE 3.4.4 IMPROVING SOCIAL CONDITIONS IN OUR SUPPLY CHAIN 2.1 UNLEASHING THE POTENTIAL OF MOBILE TECHNOLOGY 3.4.5 ETHICAL SOURCING OF RAW MATERIALS 2.1.1 PROVIDING THE NEXT BILLION WITH ACCESS TO THE INTERNET AND INFORMATION 4.0 INDEPENDENT ASSURANCE 2.1.2 IMPROVING LIVES WITH MOBILE TECHNOLOGY INDEPENDENT ASSURANCE REPORT 2.1.3 ACCESSIBILITY OF NOKIA PRODUCTS 2.2 OUR IMPACT ON PEOPLE 5.0 GLOBAL REPORTING INITIATIVE 2.2.1 HUMAN RIGHTS 5.1 GRI INDEX TABLE 2.2.2 NOKIA CODE OF CONDUCT 2.2.3 EMPLOYEES 6.0 NOKIA KEY DATA 2.2.4 CUSTOMER ENGAGEMENT 6.1 NOKIA KEY DATA TABLE 2.2.5 STAKEHOLDER ENGAGEMENT NOKIA DEY DATA TABLE NOTES 2.2.6 OUR ECONOMIC IMPACT 6.2 NOKIA GROUP KEY DATA 6.3 NOKIA GROUP TABLE NOKIA GROUP TABLE NOTES 1.0 ABOUT THIS REPORT NOKIA PEOPLE & PLANET REPORT 2012 3 1.0 At Nokia, sustainability is about unleashing the potential of We integrate responsible environmental and social practices 1.0 ABOUT THIS REPORT mobile technology to help people build better lives and a better into everything we do. From the devices we build and the 1.1 THE SCOPE OF THIS REPORT 1.2 GREETINGS FROM NOKIA’S CEO planet. And it’s about minimizing possible negative impacts of suppliers we choose, to the mobile services we develop that 1.3 NOKIA IN 2012 our activities. enhance people’s education, livelihoods and health. We strive to 1.4 KEY SUSTAINABILITY TOPICS create value for people and the planet, as well as for Nokia as 1.5 SUSTAINABILITY STRATEGY, TARGETS & Thank you for taking the time to read this report. Within these a company. This is sometimes referred to as the shared value PERFORMANCE pages, you’ll find information about our efforts during 2012 to principle. 1.6 ACHIEVEMENTS & CHALLENGES IN 2012 1.7 NOKIA’S SUSTAINABILITY MANAGEMENT create a sustainable business. 1.8 RISK & OPPORTUNITY MANAGEMENT This report is only available in digital format, as we want to 2.0 NOKIA & PEOPLE Traditionally, sustainability means balancing economic, print less. We would encourage you to only print the pages you 3.0 NOKIA & THE PLANET environmental and social priorities so that the needs of the need. Additionally, the report was produced in Helsinki, Finland, 4.0 INDEPENDENT ASSURANCE 5.0 GLOBAL REPORTING INITIATIVE present do not compromise the needs of the future. to cause as few CO2 emissions as possible. We traveled to the 6.0 NOKIA KEY DATA review meetings using public transport, with the help of HERE 6.2 NOKIA GROUP KEY DATA But at Nokia, it means much more. Transport. ABOUT THIS REPORT 1.0 ABOUT THIS REPORT NOKIA PEOPLE & PLANET REPORT 2012 4 1.1 The Scope of this Report Open and transparent reporting of our progress operating highlights section of our quarterly YOUR FEEDBACK 1.0 ABOUT THIS REPORT is a key part of our sustainability activities. Nokia interim reports, as well as in various press 1.1 THE SCOPE OF THIS REPORT We welcome your views on our 1.2 GREETINGS FROM NOKIA’S CEO has been publishing corporate responsibility releases throughout the year. activities and our performance. 1.3 NOKIA IN 2012 reports annually since 2002, and reporting on If you’d like to share your 1.4 KEY SUSTAINABILITY TOPICS our environmental activities since 1999. We publish details of our financial performance 1.5 SUSTAINABILITY STRATEGY, TARGETS & opinions, please contact the in our quarterly interim reports and annual PERFORMANCE Nokia sustainability team at This report covers the key ethical, socio- financial reports, such as our Form 20-F. 1.6 ACHIEVEMENTS & CHALLENGES IN 2012 [email protected] 1.7 NOKIA’S SUSTAINABILITY MANAGEMENT economic and environmental issues most 1.8 RISK & OPPORTUNITY MANAGEMENT relevant to our business and our stakeholders Additional information in our sustainability 2.0 NOKIA & PEOPLE for the 2012 fiscal year. Our activities are split initiatives is available from a number of sources: 3.0 NOKIA & THE PLANET into two major themes - our impact on people 4.0 INDEPENDENT ASSURANCE and our impact on the planet. • Nokia’s Annual Report in Form 20-F 5.0 GLOBAL REPORTING INITIATIVE 6.0 NOKIA KEY DATA • Carbon disclosure project website which 6.2 NOKIA GROUP KEY DATA Nokia Siemens Networks (NSN), which is provides detailed information on Nokia’s approximately 50% owned by Nokia, publishes activities and performance related to its own detailed sustainability report, and data climate change provided, on their website, and is excluded • Nokia Siemens Networks’ Sustainability from this report unless otherwise indicated. Report We have, however, consolidated some key data • Nokia’s global website, which provides from both companies (the Nokia Group) in more information about our day-to-day one data table, which can be found in the ‘Key activities Data’ section of this report. We also encourage our suppliers to report their For an explanation of how we identified the sustainability performance, a topic discussed in most relevant topics to include in this report, the ‘Nokia and Suppliers’ section of this report. please see ‘Identifying Key Sustainability Topics’, chapter 1.4.1. PricewaterhouseCoopers Oy (PwC) has provided assurance on selected sustainability information INTEGRATED REPORTING AND ADDITIONAL included in this report. Please see ‘Independent SOURCES FOR SUSTAINABILITY INFORMATION Assurance’, starting from page 129. Issues of sustainability are not separate from The Global Reporting Initiative index and other corporate information. We’ve integrated compliance is at the end of this report, starting key data related to sustainability into our from page 133. annual financial report for 2012, in the Form 20-F. This form is filed with the United States The key data tables can be found on pages 157- Securities and Exchange Commission, and is 171 at the end of the report. available on our website. During 2012, we also reported on key sustainability issues in the 1.0 ABOUT THIS REPORT NOKIA PEOPLE & PLANET REPORT 2012 5 1.2 1.0 ABOUT THIS REPORT 1.1 THE SCOPE OF THIS REPORT 1.2 GREETINGS FROM NOKIA’S CEO 1.3 NOKIA IN 2012 1.4 KEY SUSTAINABILITY TOPICS 1.5 SUSTAINABILITY STRATEGY, TARGETS & PERFORMANCE 1.6 ACHIEVEMENTS & CHALLENGES IN 2012 1.7 NOKIA’S SUSTAINABILITY MANAGEMENT 1.8 RISK & OPPORTUNITY MANAGEMENT 2.0 NOKIA & PEOPLE 3.0 NOKIA & THE PLANET 4.0 INDEPENDENT ASSURANCE 5.0 GLOBAL REPORTING INITIATIVE 6.0 NOKIA KEY DATA 6.2 NOKIA GROUP KEY DATA GREETINGS FROM NOKIA’S CEO 1.0 ABOUT THIS REPORT NOKIA PEOPLE & PLANET REPORT 2012 6 Greetings from Nokia’s CEO HELLO THERE, 1.0 ABOUT THIS REPORT 1.1 THE SCOPE OF THIS REPORT Nokia is passionate about doing good work for people, Some even opted to start their own company with Nokia grants. 1.2 GREETINGS FROM NOKIA’S CEO communities and the planet. It’s a purpose we share as a As a result, by the end of 2012, nearly 1,000 new businesses 1.3 NOKIA IN 2012 company, one that runs deep in our DNA and guides our daily were created as a result of the Bridge Program – an enormous 1.4 KEY SUSTAINABILITY TOPICS 1.5 SUSTAINABILITY STRATEGY, TARGETS & actions. For the past 25 years, we’ve been connecting people success. PERFORMANCE – first to one another through voice calls, then to information 1.6 ACHIEVEMENTS & CHALLENGES IN 2012 through the internet, and now we’re helping people sense the As our strategy led us to collocate resources and align sites 1.7 NOKIA’S SUSTAINABILITY MANAGEMENT world around them through connected devices and services. closer to our suppliers, we faced some difficult decisions, 1.8 RISK & OPPORTUNITY MANAGEMENT notably the closure of our Salo factory in Finland. Nonetheless, 2.0 NOKIA & PEOPLE 3.0 NOKIA & THE PLANET I’m immensely proud of what the Nokia team has created just we are so proud that in Salo, a site with rich Nokia heritage, our 4.0 INDEPENDENT ASSURANCE in the past 12 months – from beautifully designed feature research-and-development teams continue to flourish, bringing 5.0 GLOBAL REPORTING INITIATIVE phones with battery life that lasts a month to our Nokia Asha many critical technologies and products to life.