Your Passion for GIVING... A Foundation of HOPE 2012 annual report to donors and friends Dear Friends, On behalf of all the patients and families who turn to St. John Providence Health System (SJPHS) for their health care needs, thank you from the bottom of our hearts for your passion for giving. Your generous support is a foundation of hope, helping us to transform health care and provide the highest quality medical services. As we look back at the gifts received in 2012, we are amazed by the incredible generosity of our donors. Our longtime loyal supporters, new donors, grateful patients and families, corporations, foundations and organizations as well as our own associates and physicians all play an important role in total philanthropic support from the community. From the smallest, heartfelt gifts and attendance at fundraising events to the Table of Contents largest gifts supporting the expansion of our facilities and the newest technology, we thank you. Many donors, including Mike and Nancy Timmis, are drawn to support SJPHS expressly because of our Susan E. Burns Catholic health ministry and our mission to provide spiritually centered, holistic care to the community – especially the poor and vulnerable. Others, such as the Van Elslander family, have personal experiences Changing Health Care Together ................................ 2 that motivate them to support an area close to their hearts – in this case a new NICU. Then there is the remarkable generosity of the dedicated community members who wish to remain Living Our Mission .................................................... 6 anonymous in their gift to expand one of our Emergency Departments so we can better serve the growing number of patients. In addition, the devoted volunteers of the Our Lady of Providence League chose to give Excellence in Health Care ......................................... 8 an outstanding lead gift for the expansion and renovation of the cancer center at another one of our hospitals. Family First .............................................................. 12 As the delivery and management of health care continue to change, we are constantly striving to keep our community healthy while keeping medical costs affordable. You play a significant role in our success through Community of Caring .............................................. 16 your continued support. Without you, patients such as Karen Ogletree and Tracey Tilmon-Jackson, who are featured in this annual report, may not have received the health care they needed. A Legacy of Giving .................................................. 17 Thank you once again for your passion for giving and for your loyalty and compassion. Yours sincerely, Donor Recognition .................................................. 18 Eugene LoVasco Susan E. Burns President, St. John Providence Health System Foundations Eugene LoVasco YOUR passion FOR GIVING Chair, St. John Health Foundation Board of Trustees provides hope to our patients and assistance to our staff. Joseph V. Walker Chair, Providence Health Foundation Board of Trustees Joseph V. Walker Dear FRIENDS l 1 CHANGING Health Care Together Anonymous $1 million gift makes Emergency Department expansion a reality Residents in densely populated Warren and surrounding When they chose to make their sizeable gift, they Although the current enhancements will relieve communities will experience a larger, enhanced wanted to make a difference in the care of patients the immediate space constrictions in the Emergency Telemonitoring units empower patients and reduce readmissions Emergency Department at the Macomb Center campus and support the hospital’s area of greatest need. After Department, Terry says further expansion is needed to Thanks to a generous $500,000 gift from the Ralph of St. John Macomb-Oakland Hospital (SJMOH), learning about the substantial increase in patients create a model patient-care environment. “We have a C. Wilson Jr. Foundation, many St. John Hospital and courtesy of a $1 million gift from generous donors. visiting the Macomb Center’s Emergency Department, second phase planned, which would provide three more Medical Center patients with diseases such as chronic “This gift from heaven comes at a critical time for the donors designated their gift to expand the area. ‘fast track’ beds. That would bring us to 12 total beds, heart failure are empowered to monitor their symptoms the hospital,” says Terry Expansion work began in February 2013. Crews are which is ideal for an Emergency Department. We hope after hospital discharge, with the goal of avoiding Hamilton, President, SJMOH. reconfiguring space from an adjacent hallway and offices to secure additional funds for future expansion and readmission. To help these patients remain well and at home, The hospital has seen a to add 3,000 square feet, bringing the total Emergency would warmly welcome philanthropic gifts. Nurses call St. John Providence Home Care is providing them with dramatic increase in patient Department square footage to 20,000. When the project “It’s wonderful to receive an extraordinary gift like patients when telemonitoring units funded by the Wilson Foundation, volume since a neighboring concludes in the fall, the department will feature nine this, especially when it comes unexpectedly,” Terry adds. they see results which made possible the purchase of 30 units. that may require hospital closed in March 2012. additional beds. “The Emergency Department is the front door to our Telemonitoring units help in the daily management intervention. Almost overnight, SJMOH- “The expanded space will be dedicated to a new hospital in many ways – almost half of our patient of patients’ conditions after discharge by collecting Macomb Center began receiv- ‘fast track’ area specifically for lower-acuity ambulatory admissions come through there. It’s important that data such as weight, blood pressure and blood sugar, The Telemonitoring Program has been successful ing 30 to 50 more emergency patients,” says Antonio Bonfiglio, MD, Medical Direc- we provide the best care for these patients, and we’re and transmitting the data electronically to a nurse. in educating patients and helping them care for room patients per day, which tor, Emergency Services. “That will decrease turnaround very grateful to the donors for their generosity and for If the relayed information shows cause for concern, themselves. Average readmission rates within 30 days quickly led to crowded condi- times for patients who need less testing and treatment. giving back to the community.” nurses intervene. Follow-up may include contacting have been cut in half. In a patient satisfaction survey, tions and insufficient space. At the same time, the main Emergency Department the patient’s primary care doctor or cardiologist, or 96 percent of respondents said the units helped them In 2005, the hospital will have additional space to care for patients with more scheduling home visits to meet with patients and feel more confident about recognizing symptoms of heart failure and 100 percent said the units helped expanded its Emergency serious conditions. Our physicians, physician extenders ensure the telemonitoring equipment is being used correctly. them make changes in how they care for themselves. Department to accommodate (nurse practitioners and physician assistants) and nurses 58,000 patients annually. Now will also feel more energized and inspired, knowing Patient experiences SJMOH anticipates receiving they have the space and tools needed to deliver the best up to 75,000 patients. patient care experience.” • A telemonitoring unit helped Mary* learn how to • Jane* had been in the Telemonitoring Program for The exterior of the Emergency Department “The gift from ‘our anonymous angels’ provides the monitor her diet. After recording a five-pound weight just over two weeks when her nurse noted a steady remains the same, while the interior is being needed physical space to meet the upsurge in patients,” gain overnight, her nurse reviewed her diet and blood pressure increase over a two-day period. The expanded and reconfigured to enable more patients to be treated. Terry adds. “It will allow our Emergency Department The improvements will provide the (From left) Hospital learned she had eaten biscuits with high sodium nurse promptly contacted the patient, who said she staff to deliver the best quality care and service to the President Terry content. The nurse shared the information with the had run out of her blood pressure medicine and people of Macomb County.” space needed for enhanced patient Hamilton and patient and obtained diuretic orders from the was waiting 10 more days for her next physician Dr. Antonio Bonfiglio, The donors, who wish to remain anonymous, have care, including a new area for patient’s doctor. The nurse also sent a low-sodium appointment to get a refill. The nurse educated the Medical Director, cookbook to the patient and informed her of the patient about stroke prevention and the importance lived near the St. John Providence Health System Emergency Services, lower-acuity ambulatory patients. importance of checking sodium levels in foods. of taking medicine regularly and following medical hospital in Macomb County for many years and are meet in the Emergency instructions precisely. very grateful for the care they’ve received there. Department at the *Names changed for patient confidentiality. Macomb Center. 2 l CHANGING Health Care Together CHANGING Health Care Together l 3 CHANGING Health Care Together