RFP for Insurance covers relating to Credit cards & Debit Cards (RRBs) Request for Proposal For Insurance covers relating to Credit cards & Debit Cards (RRB’s) RFPNO: CO: [BFSL/CRM/19/01] Dated: [04-July-2019] BOB Financial Solutions Limited. 2nd Floor, Baroda House, Behind Dewan Shopping Centre, S V Road, Jogeshwari (West), Mumbai - 400102 Tel: 022-42068571, Email: [email protected]; [email protected]; [email protected] Page 1 of 49 RFP for Insurance covers relating to Credit cards & Debit Cards (RRBs) 1 Contents 1.0. INTRODUCTION ........................................................................................................................................................... 4 1.1 INVITATION FOR TENDER OFFERS ................................................................................................................................................. 4 1.2 ABOUT THE COMPANY .............................................................................................................................................................. 4 1.3 INFORMATION PROVIDED .......................................................................................................................................................... 4 1.4 FOR RESPONDENTS ONLY .......................................................................................................................................................... 5 1.5 CONFIDENTIALITY ..................................................................................................................................................................... 5 1.6 RFP DISCLAIMER ...................................................................................................................................................................... 5 1.7 IMPORTANT DETAILS (SCHEDULE OF EVENTS, CONTACT & COMMUNICATION DETAILS ETC.) .................................................................... 5 1.8 COSTS TO BE BORNE BY BIDDERS .................................................................................................................................................. 6 1.9 LEGAL RELATIONSHIP ................................................................................................................................................................ 6 1.10 DISQUALIFICATION ............................................................................................................................................................... 6 1.11 INFORMATION CONFIDENTIALITY ............................................................................................................................................ 7 1.12 RECIPIENTS’ OBLIGATION TO INFORM ITSELF ............................................................................................................................. 7 1.13 EVALUATIONS OF OFFERS ...................................................................................................................................................... 7 1.14 ERRORS AND OMISSIONS ...................................................................................................................................................... 7 1.15 ACCEPTANCE OF TERMS ........................................................................................................................................................ 7 1.16 LIABILITIES OF THE COMPANY ................................................................................................................................................. 8 2.0. REQUIREMENTS SUMMARY ......................................................................................................................................... 8 2.1 INTENT ................................................................................................................................................................................... 8 2.2 TENURE .................................................................................................................................................................................. 8 2.1 APPLICATIONS ......................................................................................................................................................................... 8 2.2 LANGUAGE.............................................................................................................................................................................. 8 3.0. SCOPE OF WORK ......................................................................................................................................................... 8 3.1. PROJECT SCOPE ................................................................................................................................................................. 16 3.2. LICENSES.......................................................................................................................................................................... 17 4.0. SERVICE LEVELS ......................................................................................................................................................... 17 5.0. RFP RESPONSE INSTRUCTIONS .................................................................................................................................. 18 5.1. RULES FOR RESPONDING TO THE RFP .................................................................................................................................... 18 5.2. PRICE .............................................................................................................................................................................. 18 5.3. PRICE COMPARISONS ......................................................................................................................................................... 18 5.4. OTHERS ........................................................................................................................................................................... 19 5.5. OTHER RFP REQUIREMENTS ................................................................................................................................................ 20 6.0. ADDITIONAL INFORMATION ...................................................................................................................................... 22 6.1. NUMBERING OF PAGES ....................................................................................................................................................... 22 6.2. AUTHORIZED SIGNATORY .................................................................................................................................................... 22 6.3. COST OF PREPARING THE BIDS ............................................................................................................................................. 22 6.4. CLARIFICATION ON RFP DOCUMENT ..................................................................................................................................... 22 6.5. NORMALIZATION OF BIDS: ................................................................................................................................................... 23 6.6. VALIDITY OF BIDS .............................................................................................................................................................. 23 6.7. BIDDER’S QUOTE/OFFER .................................................................................................................................................... 23 6.8. INTEGRITY PACT ................................................................................................................................................................ 24 6.9. SUBMISSION OF BIDS ......................................................................................................................................................... 24 6.10. OVERALL BID .................................................................................................................................................................... 25 6.11. COMPLIANCE STATEMENT ................................................................................................................................................... 25 6.12. OPENING OF BIDS .............................................................................................................................................................. 25 6.13. EXAMINATION OF BIDS ....................................................................................................................................................... 26 7.0. EVALUATION METHODOLOGY ................................................................................................................................... 27 7.1. ELIGIBILITY BID.................................................................................................................................................................. 27 7.2. EVALUATION METHODOLOGY FOR ELIGIBLE BIDDER ................................................................................................................. 27 8.0. PAYMENT TERMS ...................................................................................................................................................... 28 Page 2 of 49 RFP for Insurance covers relating to Credit cards & Debit Cards (RRBs)