2010-2011 ANNUAL REPORT SERVICE AREA MAP | PARt 1 – Year in review | PARt 2 – WATER CONSUMPTION AND DROUGHT RESPonse | PARt 3 – ENVIRONMENTAL AND SOCIAL SUSTAINABILITY SERVICE AREA 2 P ARt 4 – CORPORATE INFORMAtion | PARt 5 – PERFORMANCE REPORt | PARt 6 – Financial stATEments | PARt 7 – disclOSURE INDEX CONTENTS Service area map 2 Part 1 – Year in review 4 About us 4 At a glance 6 Message from the Chairman 7 Message from the Managing Director 8 Summary of financial results 10 P art 2 – Water consumption and drought response 14 Water consumption report 14 Corporate water consumption 15 Major non-residential water users 15 Drought Response Plan 16 Part 3 – Environmental and social sustainability 17 Environmental sustainability – Environmental Consultative Committee report 17 – Water Supply Demand Strategy (2012-2017) 17 – Recycled water 17 – Conservation programs and initiatives 18 – Catchment management and biodiversity 19 – Greenhouse gas emissions 20 – Bulk entitlement reporting 23 Social sustainability – Customer Consultative Committee report 27 – Community Service Obligations 28 Part 4 – Corporate information 29 Organisational structure 29 Board committees 30 Board Directors 31 Employment data 33 Health, safety and environment 34 Access to information 36 Other Acts 37 Applicable policies 38 Part 5 – Performance report 39 Part 6 – Financial statements 44 Part 7 – Disclosure index 81 B ARWON WATER ANNUAL REPORt 2010-2011 3 SERVICE AREA Map | PARt 1 – YeAR IN REVIEW | PARt 2 – WATER CONSUMPTION AND DROUGHT RESPonse | PARt 3 – ENVIRONMENTAL AND SOCIAL SUSTAINABILITY PART 1 YEAR IN REVIEW A bout us A ssets The Colac system provides water to urban and rural districts extending as far – 10 major reservoirs B arwon Water (Barwon Region Water north as Cressy. Gellibrand, Aireys Inlet/ Corporation) is Victoria’s largest regional – 10 water treatment plants Fairhaven, Apollo Bay/Skenes Creek and urban water corporation. Its history – 2 pre water treatment plants Lorne have their own supply systems. dates back to the establishment of the – 9 water reclamation plants Geelong Municipal Waterworks Trust W ater customers in 1908. – 2 groundwater fields D omestic customers comprise 91.7 per – 212 pumping stations Barwon Water was constituted in cent of the customer base, with the (47 water; 165 sewerage) February, 1994. For the 2010-2011 industrial and commercial sectors reporting period, Barwon Water – 19 water basins accounting for the remaining 8.3 per operated as a statutory corporation – 31 water tanks cent. Around 35 per cent of metered under the Water Act 1989. – more than 6,000 kilometres consumption is attributed to non- domestic customers. Barwon Water provides high quality of pipes. water and sewerage services to more W ater reclamation plants than 285,000 permanent residents over W ater sources B arwon Water has nine water 8,100 square kilometres. Over the G eelong region’s water is supplied by reclamation plants governed by holiday period, the serviced population three major surface water sources - the Environmental Protection Authority can reach 510,000 people. Barwon River, East Moorabool River and (EPA) Victoria licensing requirements. West Moorabool River, and from As a major employer in the region, Black Rock, Anglesea, Apollo Bay and underground aquifers. Barwon Water has more than 400 Lorne plants release water through operational, engineering, strategic The Barwon River system, from its Otway ocean outfalls. Plants at Aireys Inlet, planning, financial and administrative Ranges catchment, typically supplies Bannockburn, Portarlington and employees. 80 per cent of the water for Geelong, Winchelsea are land-based systems. the Bellarine Peninsula and Surf Coast via Water from the Colac facility is released Our region the Wurdee Boluc Reservoir and water into Lake Colac. Our region of responsibility stretches treatment plant. The balance is supplied from Little River and the Bellarine from catchments on the Moorabool Recycled water Peninsula in the east to Colac in the River system, which provide water to the A ll water reclamation plants produce west, and from Meredith and Cressy in Moorabool water treatment plant at water suitable for recycling. Barwon the north to Apollo Bay on Victoria’s She Oaks, north of Lethbridge. Water achieved 8.7 per cent water south-west coast. The Moorabool system also provides recycling in 2010-2011 and has a water water to Anakie, Staughton Vale, recycling target of 25 per cent by 2015. The City of Greater Geelong, Borough of Bannockburn, Gheringhap, Teesdale, Queenscliffe, Surf Coast and Colac Shelford and Inverleigh. Biosolids Otway shires and part of Golden Plains Shire are incorporated in our service In 2010-2011, exceptional rainfall allowed In 2010-2011, Barwon Water dried 59,868 area. the Barwon Downs borefield to be tonnes of wet biosolids to produce switched off after providing crucial 14,506 tonnes of dried biosolids product. supplies to the greater Geelong area for more than four years. At the peak of the Future growth drought, the borefield supplied an Over the next five years, Barwon Water average 50 per cent of Geelong’s will commit $666 million to capital works. demand. The borefield has shown signs This will ensure the completion of a of quickly re-charging since being number of major projects that will switched off inA ugust, 2010. deliver water security to the region. It Supplies in the Colac and Otway regions will also guarantee delivery of services in are drawn from five separate sources, all an efficient, cost-effective and located in the forested catchments of environmentally responsible manner, the Otway Ranges. and the capacity to meet future growth and development. 4 P ARt 4 – CORPORATE INFORMAtion | PARt 5 – PERFORMANCE REPORt | PARt 6 – Financial stATEments | PARt 7 – disclOSURE INDEX C orporate Governance Strategic Intent Our promise B arwon Water is established under the I n 2008, Barwon Water developed a ‘We promise to provide Water Act 1989. The Honourable Tim Strategic Intent, its blueprint for the Holding, Minister for Water, was the future. It is a rolling five-year plan that sustainable water and sewerage responsible Minister at the encompasses a promise to stakeholders, management to our community commencement of the reporting strategic directions and objectives for through innovation, leadership, period. From December 2, 2010, the the business and actions for employees. real community relationships Honourable Peter Walsh, Minister for The Strategic Intent forms a framework Water, was the responsible Minister. and a high-performance for Barwon Water to become a high- Since July 28, 2004, Barwon Water has performance organisation. It outlines an workforce.’ operated under a Statement of intention to build on partnerships with Obligations issued by the Minister for the community and plans to provide Our values Water under section 41 of the Water environmental leadership to ensure a Industry Act 1994. sustainable future for the region. – Respect The statement imposes obligations on The Strategic Intent is based on seven – High performance Barwon Water regarding the strategic directions. These pillars inform – Innovation performance of its functions and what we do, what we say, how we exercise of powers. behave and how people experience and – Relationships feel about us. Barwon Water is required to monitor – Leadership compliance with the obligations set out In 2010-2011, the pillars were: in the statement, report on non- – What we do compliance and take remedial action in relation to non-compliance. 1. Provide environmental leadership 2. Provide long-term water security On January 1, 2004, the Essential and reliable sewerage systems Services Commission became the economic regulator of the Victorian 3. Provide high-quality and water sector. The commission’s role affordable water and sewerage encompasses regulation of prices, services service standards and market conduct. – What we say 4. Communicate, listen, engage and educate our community and stakeholders – How we behave 5. Build a high-performance organisation – How people experience and feel about us 6. Achieve a reputation for excellent customer service and stakeholder relationships 7. Build trust through performance, education, consultation and engagement Barwon Water’s 2011-2012 Strategic Intent can be obtained at: www.barwonwater.vic.gov.au or by telephoning 1300 656 007. B ARWON WATER ANNUAL REPORt 2010-2011 5 SERVICE AREA Map | PARt 1 – YeAR IN REVIEW | PARt 2 – WATER CONSUMPTION AND DROUGHT RESPonse | PARt 3 – ENVIRONMENTAL AND SOCIAL SUSTAINABILITY YEAR IN REVIEW At a glance 2010-11 Change 2009-10 Change 2008-09 Change 2007-08 Change 2006-07 Change (%) (%) (%) (%) (%) Population served (water) 285,393 1.5 281,087 1.7 276,260 1.4 272,477 -1.1 275,433 1.6 Population served (sewerage) 259,053 1.6 254,917 1.8 250,454 1.5 246,799 -1.0 249,247 1.6 Connected properties (water) 137,367 1.7 135,066 1.6 132,905 1.8 130,568 2.7 127,168 1.7 Connected properties (sewerage) 123,632 2.1 121,054 1.5 119,223 1.9 116,963 2.7 113,935 1.7 Water treatment plant volumes (megalitres) 30,326 -0.8 30,583 -5.9 32,493 2.0 31,867 -4.5 33,381 -19.6 Water reclamation plant volumes (megalitres) 23,192 20.0 19,325 1.4 19,061 -8.4 20,806 1.0 20,596 -13.9 Employee numbers 407*# 0.74 404* 8.0 374* 4.2 359* 11.8 375* 4.2 Number of days lost 121 68.0 72 -57.4 169 38.5 122 306.7 30 -79.9 to injury Total revenue ($'000) 154,567 10.5 139,918 10.0 127,236 15.5 110,177 3.3 106,689 0.7 Net operating result 23,864 31.4 18,159 27.0 14,299 120.2 6,493 -28.1 9,030 -27.8 (before income tax) ($'000) Total assets ($'000) 1,908,690 58.2 1,206,538 6.0 1,138,245 6.6 1,067,453 4.3 1,023,831 3.2 Capital expenditure ($'000) 176,891 87.5 94,318 9.2 86,357 48.4 58,190 25.3 46,451 37.3 Notes * Measured as full-time equivalent (FTE) employees # The Australian Bureau of Statistics (ABS) develops and maintains standard occupation coding structures for labour market analysis.