Stark State College ∙ AQIP Systems Portfolio ∙ June 2014 TABLE OF CONTENTS INSTITUTIONAL OVERVIEW..............................................................................................……………5 CATEGORY ONE: HELPING STUDENTS LEARN .............................................................................. 7 PROCESSES .................................................................................................................................................. 9 RESULTS .................................................................................................................................................... 26 IMPROVEMENT ........................................................................................................................................... 35 CATEGORY TWO: ACCOMPLISHING OTHER DISTINCTIVE OBJECTIVES........................... 39 PROCESSES................................................................................................................................................. 40 RESULTS .................................................................................................................................................... 43 IMPROVEMENT ........................................................................................................................................... 47 CATEGORY THREE: UNDERSTANDING STUDENTS’ AND OTHER STAKEHOLDERS’ NEEDS ...................................................................................................................................................................... 48 PROCESSES................................................................................................................................................. 49 RESULTS .................................................................................................................................................... 54 IMPROVEMENT ........................................................................................................................................... 58 CATEGORY FOUR: VALUING PEOPLE ............................................................................................. 59 PROCESSES................................................................................................................................................. 60 RESULTS .................................................................................................................................................... 67 IMPROVEMENT ........................................................................................................................................... 70 CATEGORY FIVE: LEADING AND COMMUNICATING................................................................. 71 PROCESSES................................................................................................................................................. 72 RESULTS .................................................................................................................................................... 78 IMPROVEMENT ........................................................................................................................................... 79 CATEGORY SIX: SUPPORTING INTERNAL OPERATIONS .......................................................... 81 PROCESSES................................................................................................................................................. 82 RESULTS .................................................................................................................................................... 86 IMPROVEMENT ........................................................................................................................................... 95 CATEGORY SEVEN: MEASURING EFFECTIVENESS .................................................................... 98 PROCESSES................................................................................................................................................. 99 RESULTS .................................................................................................................................................. 104 IMPROVEMENT ......................................................................................................................................... 106 CATEGORY EIGHT: PLANNING CONTINUOUS IMPROVEMENT............................................ 107 PROCESSES............................................................................................................................................... 107 RESULTS .................................................................................................................................................. 112 IMPROVEMENT ......................................................................................................................................... 116 CATEGORY NINE: BUILDING COLLABORATIVE RELATIONSHIPS ...................................... 117 PROCESSES............................................................................................................................................... 117 RESULTS .................................................................................................................................................. 124 IMPROVEMENT ......................................................................................................................................... 126 APPENDIX A: KEY PARTNERSHIPS ................................................................................................. 128 2 Stark State College ∙ AQIP Systems Portfolio ∙ June 2014 LIST OF FIGURES INSTITUTIONAL OVERVIEW FIGURE 0-1 ................................................................................................................................................ 6 FIGURE 0-2 ................................................................................................................................................ 6 FIGURE 0-3 ................................................................................................................................................ 6 FIGURE 0-4 ................................................................................................................................................ 7 CATEGORY ONE: HELPING STUDENTS LEARN FIGURE 1-1 ............................................................................................................................................... 8 FIGURE 1-2 .............................................................................................................................................. 10 FIGURE 1-3 .............................................................................................................................................. 11 FIGURE 1-4 .............................................................................................................................................. 12 FIGURE 1-5 .............................................................................................................................................. 16 FIGURE 1-6 .............................................................................................................................................. 17 FIGURE 1-7 .............................................................................................................................................. 21 FIGURE 1-8 .............................................................................................................................................. 22 FIGURE 1-9 .............................................................................................................................................. 22 FIGURE 1-10 ............................................................................................................................................ 22 FIGURE 1-11 ............................................................................................................................................ 23 FIGURE 1-12 ............................................................................................................................................ 24 FIGURE 1-13 ............................................................................................................................................ 25 FIGURE 1-14 ............................................................................................................................................ 26 FIGURE 1-15 ............................................................................................................................................ 27 FIGURE 1-16 ............................................................................................................................................ 27 FIGURE 1-17 ............................................................................................................................................ 29 FIGURE 1-18 ............................................................................................................................................ 29 FIGURE 1-19 ............................................................................................................................................ 30 FIGURE 1-20 ............................................................................................................................................ 31 FIGURE 1-21 ...........................................................................................................................................