EBO IT Troubleshooting Because EarnBenefits Online (EBO) is an internet-based software, sometimes the program’s speed can be impacted by your internet connection or computer. The following are suggestions for maintenance and protective software that might be applied to your individual computer to potentially improve speed and performance. These solutions are not guaranteed. EBO Nexus and EBO do not produce or support any of the applications listed here and cannot be held liable for any negative impact that their installation or use may have on your machine. If you are not authorized by your organization, or are not comfortable with installing software, then contact your organization’s IT Support for assistance. If you are experiencing difficulty connecting to EBO, contact the Helpdesk. They can be reached at [email protected] or 855-EBO-NEXUS (855-326-6398). You can also confirm if EBO is having system-wide problems by visiting downforeveryoneorjustme.com. Things that you can do: If you are using Firefox to access EBO: Make sure that Firefox is up-to-date. Click on Help (in the browser Menu Bar) and ‘Check for Updates.’ (If Firefox is up-to-date, ‘Check for Updates’ will be grayed out.) When using EBO, avoid having multiple tabs open to access other web pages. Minimize the number of other web sites and program you have open. Clear the cache in Firefox. Click on Tools (in the browser Menu Bar) and ‘Clear Recent History…’ When prompted, select ‘Cache’ and ‘Cookies.’ Select ‘Everything’ as the Time Range to Clear. Click ‘Clear Now.’ Things to ask your IT staff: The following free programs can provide protection against malicious programs that may slow your computer. They are available at http://www.filehippo.com/. For additional anti-virus protection: AVG Free Edition To scan for & remove adware, spyware, etc: SpywareBlaster General clean-up (e.g. temporary files, unused registry files, etc): CCleaner Other suggestions: Defragment Hard Drive: From your desktop, open My Computer. Right-click the local disk volume that you want to defragment (usually the ‘Local Disk), and then click ‘Properties.’ On the ‘Tools’ tab, click ‘Defragment Now.’ Windows typically regularly installs updates. To confirm that Windows is up-to-date, visit updates.microsoft.com. (This site must be accessed from Internet Explorer.) Make sure that Adobe Reader is up-to-date. To download the most recent version, visit adobe.com. Our mission: To create technology that helps low-income people easily connect to the supplemental benefits they deserve. .