LA LAW LIBRARY JOB DESCRIPTION Title: Support Supervisor Department: Circulation Focus: User Services Reports to: Senior Librarian, Reference & Research Position (s) Supervised: Circulation, Copy Center, and Document Delivery Departments FLSA Status: Exempt Salary Grade: 4 Union Status: Ineligible for R epresentation Effective Date: Position Summary The Support Supervisor is responsible for supervising all aspects of the Circulation, Copy Center, and Document Delivery Departments, such as overseeing the performance and scheduling of staff as well as managing all services provided to our patrons. This supervisor must also exhibit a consistently high level of sound business judgment and people skills in order to effectively provide outstanding customer service skills. Responsibilities and Duties • Develop and implement Circulation Department policies and procedures. • Supervise handling of cash, renewals, overdue notices, and the reserve collection. • Provide excellent customer service and resolve customer service issues with users. • Supervision of the duties and performance of the department’s staff, including appropriate scheduling. • Assist with the implementation and application of LA Law Library’s new integrated library circulation system. • Cross train employees so that the desks are always competently staffed. • Evaluate library user needs in order to improve users’ services. • Participate actively in the achievement of departmental and divisional goals. • Develops and implements training programs for circulation services. • Develops and supervises library cash handling policies and procedures at the circulation desk included in second bullet point. • Assists in the development of budget and user fees for circulation services. • Provides assistance at public service desks as needed. • Participate in hiring, evaluation, counseling, and disciplining of direct reports. • Report and act on violations of the Law Library’s policies including its non-harassment policies. • Organize and record E-Delivery, room rental and other fees associated with borrower and member January, 2014 Support Supervisor, User Services Job Description Page 2 accounts in Voyager. • Explain policies and procedures to staff and patrons. • Identify and resolve problems with user services. • Assist as backup with Member Services. • Assist as backup for circulation aides, document delivery and copy center. • Prepare LACBA borrower account cards. • Assist with class sign-ups and rosters. • Organize and file payment receipts. • Performs other related work as assigned. Position Qualifications Required: • Bachelor’s Degree, or Associate’s Degree and 1 year of related supervisory and customer service experience, or two to three years of related supervisory and customer service experience in lieu of formal education. Knowledge of: • Principles and techniques of supervision and training. • Strong customer service, library, and/or public service experience. • Public law library processes, particularly circulation. • Current law library integrated computer systems. • Law Library policies, terminology, practices, and management. Work Environment Busy public law library including a large reading room, general office environment, and open and closed book stacks. Some exposure to adverse environmental conditions such as dust and/or odors. Physical Abilities Required Requires the ability to lift, push, pull up to 50 lbs. • May require bending, stooping, reaching, twisting and crawling. • Must be able to move from one Library branch or partnership location to another. • Some exposure to adverse environmental conditions such as dust and/or odors. January, 2014 Support Supervisor, User Services Job Description Page 3 Approvals Immediate Supervisor Date Senior Director Date Human Resources Date Executive Director Date Statement of Employee I understand the position and its responsibilities and expectations as described above. The above statements describe the level of work performed in general terms. The statements are not intended to list all the responsibilities, duties and/or skills required of employees so classified. The content herein is subject to change, with or without due notice. Signature _______________________________________________Date______________ Print Name __________________________________________ Distribution: Original - Human Resources, Copies - Supervisor, Employee .