PRIMARY INSPECTION Name of Agency: Positive Futures Ards Peninsula Supported Living Service Agency ID No: 11971 Date of Inspection: 19 November 2014 Inspector's Name: Audrey Murphy Inspection No: 20092 The final version of this report was uploaded onto the RQIA website on {6 August 2015}. An earlier version was incorrectly available on the RQIA website before this date. Any version of this report downloaded or accessed before {6 August 2015} should be disregarded and replaced by this final report. RQIA apologises for any inconvenience caused by this error. The Regulation And Quality Improvement Authority 9th floor Riverside Tower, 5 Lanyon Place, Belfast, BT1 3BT Tel: 028 9051 7500 Fax: 028 9051 7501 Final Publication Inspection ID: 20092 General Information Name of agency: Positive Futures Ards Peninsula Supported Living Service Address: 2 Coastguard Cottages Harbour Road Portavogie BT22 1EA Telephone Number: 028 91475397 E mail Address: [email protected] Registered Organisation / Positive Futures Registered Provider: Miss Agnes Lunny Registered Manager: Ms Anne Magee Person in Charge of the agency at the Ms Anne Magee time of inspection: Number of service users: Nine Date and type of previous inspection: 15 October 2013, primary announced inspection Date and time of inspection: 19 November 2014 09:15 – 17:00 Name of inspector: Audrey Murphy Announced Primary Inspection - Positive Futures Ards Peninsula SLS- 19 November 2014 1 Final Publication Inspection ID: 20092 Introduction The Regulation and Quality Improvement Authority (RQIA) is empowered under The Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003 to inspect supported living type domiciliary care agencies. A minimum of one inspection per year is required. This is a report of a primary inspection to assess the quality of services being provided. The report details the extent to which the standards measured during the inspection were met. Purpose of the inspection The purpose of this inspection was to ensure that the service is compliant with relevant regulations, minimum standards and other good practice indicators and to consider whether the service provided to the people supported was in accordance with their assessed needs and preferences. This was achieved through a process of analysis and evaluation of available evidence. RQIA not only seeks to ensure that compliance with regulations and standards is met but also aims to use inspection to support providers in improving the quality of services. For this reason, inspection involves in-depth examination of an identified number of aspects of service provision. The aims of the inspection were to examine the policies, procedures, practices and monitoring arrangements for the provision of domiciliary care, and to determine the provider's compliance with the following: • The HPSS (Quality, Improvement and Regulation) (Northern Ireland) Order 2003 • The Domiciliary Care Agencies Regulations (Northern Ireland) 2007 • The Department of Health, Social Services and Public Safety's (DHSSPS) Domiciliary • Care Agencies Minimum Standards (2011) Other published standards which guide best practice may also be referenced during the inspection process. Methods/process Committed to a culture of learning, RQIA has developed an approach which uses self- assessment, a critical tool for learning, as a method for preliminary assessment of achievement of the Minimum Standards. The inspection process has three key parts; self-assessment, pre-inspection analysis and the visit undertaken by the inspector. Specific methods/processes used in this inspection include the following: • Analysis of pre-inspection information • Discussion with the registered manager • Examination of records • Consultation with stakeholders • File audit • Evaluation and feedback Announced Primary Inspection - Positive Futures Ards Peninsula SLS- 19 November 2014 2 Final Publication Inspection ID: 20092 Any other information received by RQIA about this registered provider and its service delivery has also been considered by the inspector in preparing for this inspection. Consultation process During the course of the inspection, the inspector spoke to the following: People supported 1 Staff 6 Relatives 4 Other Professionals 0 Questionnaires were provided, prior to the inspection, to staff to find out their views regarding the service. Matters raised from the questionnaires were addressed by the inspector in the course of this inspection. Issued To Number Number issued returned Staff 30 15 Inspection focus The inspection sought to assess progress with the issues raised during and since the previous inspection and to establish the level of compliance achieved with respect to the following quality themes: The following four quality themes were assessed at this inspection: • Theme 1 - Service users’ finances and property are appropriately managed and safeguarded • Theme 2 – Responding to the needs of service users • Theme 3 - Each service user has a written individual service agreement provided by the agency Review of action plans/progress to address outcomes from the previous inspection The agency’s progress towards full compliance with the five requirements and one recommendation made following the previous inspection was examined. The agency has achieved compliance with all five requirements previously made. One recommendation has not been fully met and has been restated. Announced Primary Inspection - Positive Futures Ards Peninsula SLS- 19 November 2014 3 Final Publication Inspection ID: 20092 The registered provider and the inspector have rated the service’s compliance level against each good practice indicator and also against each quality theme. The table below sets out the definitions that RQIA has used to categorise the service's performance: Guidance - Compliance statements Resulting Action in Compliance statement Definition Inspection Report A reason must be clearly stated in the assessment contained 0 - Not applicable within the inspection report A reason must be clearly stated 1 - Unlikely to become in the assessment contained compliant within the inspection report Compliance could not be In most situations this will result demonstrated by the date of the in a requirement or 2 - Not compliant inspection. recommendation being made within the inspection report Compliance could not be In most situations this will result demonstrated by the date of the in a requirement or inspection. However, the service recommendation being made 3 - Moving towards could demonstrate a convincing within the inspection report compliance plan for full compliance by the end of the Inspection year. Arrangements for compliance In most situations this will result were demonstrated during the in a recommendation, or in some inspection. However, appropriate circumstances a requirement, 4 - Substantially systems for regular monitoring, being made within the inspection compliant review and revision are not yet in report place. Arrangements for compliance In most situations this will result were demonstrated during the in an area of good practice being inspection. There are appropriate identified and comment being systems in place for regular made within the inspection 5 - Compliant monitoring, review and any report. necessary revisions to be undertaken. Announced Primary Inspection - Positive Futures Ards Peninsula SLS- 19 November 2014 4 Final Publication Inspection ID: 20092 Profile of service Positive Futures Ards Peninsula Supported Living Service is a domiciliary care agency providing a service to nine individuals who live within the Ards Peninsula area. The people supported have a range of needs associated with their learning disability or brain injury and the personal care provided by Positive Futures has been commissioned by the South Eastern Health and Social Care Trust. At the time of the inspection, the agency was being managed by service manager, Mrs Anne Magee who had been in this role since January 2014. The service manager is supported by two deputy service managers and five senior support workers and support staff. The people supported receive both personal care and housing support from Positive Futures and several people supported have intensive and consistent care and support from agency staff. At the request of the people who use Positive Futures supported living services, Positive Futures has requested that RQIA refer to these individuals as ‘the people supported’. Summary of inspection The announced inspection was undertaken at the agency’s registered premises, 2 Coastguard Cottages, Harbour Road, Portavogie on 19 November 2014, 09:15 – 17:00. The agency’s service manager, Mrs Anne Magee and Positive Futures Senior Operations Manager, Mrs Pauline Ferguson were present throughout the inspection. One person supported by Positive Futures visited the agency’s office on the day of the inspection and spent time with the inspector describing their experience of receiving care and support. The person supported referred to good working relationships with agency staff and to their independence being promoted in activities of daily living. The person supported also highlighted their positive experience of agency staff supporting them to pursue their hobbies and interests. Staff who returned a questionnaire all confirmed that they had received training in safeguarding vulnerable adults and indicated that safeguarding incidents are handled in accordance with the agency’s procedures. Agency staff who retuned a