DOCUMENT RESUME ED 059 439 AC 012 300 TITLE Coordination and Human Resource Planning in the Hawaii Visitor Industry. INSTITUTION Hawaii State Commission on Manpower and Full Employment, Honolulu. PUB DATE Jan 72 NOTE 138p. EDRS PRICE MF-$0.65 HC-$6.58 DESCRIPTORS Annual Reports; Business; *Codification; Community Involvement; Data Analysis; *Human Resources; *Interagency Coordination; Interviews; Labor Unions; Manpower Development; *Planning Commissions; Problem Solving; State Government; *Tourism IDENTIFIERS *Hawaii Visitors Bureau ABSTRACT This report was undertaken in response to a request by the Sixth Legislature, which expressed its concern with the lack of coordination n d overall human resource planning in the visitor industry and that the findings of the January 6-7 1970 Travel Industry Congress had not been fully implemented. The State Commission on Manpower and Full Employment was requested to use its staff to initiate codification of all government activity in this field and to engage in the necessary coordination and report back in its next annual report to the Legislature. In order to benefit from the expertise of the community at large, the Commission held many meetings, both formal and informal, with representatives of business, labor, government, and conducted a number of individual interviews. A former president of the Hawaii Visitors Bureau provided material on the dimensions of the problem, the Hawaii Visitors Bureau, and the problems with the data. (Author/CK) U.S. DEPARTMENT OF HEALTH. EDUCATION & WELFARE OFFICE OF EDUCATION THIS DOCUMENT HAS BEEN REPRO- DUCEO EXACTLY AS RECEIVED FROM THE PERSON OR ORGANIZATION ORIG- INATING IT. POINTS OF VIEW OR OPIN- IONS STATED DO NOT NEdESSARILY REPRESENT OFFICIAL OFFICE OF EDU- CATION POSITION OR POLICY. BY THE COMMISSION ON 'MANPOWER AND FULL EMPLOYMENT STATE OF HAWAII A Report On COORDINATION AND HUMAN RESOURCE PLANNING In The HAWAII VISITOR INDUSTRY IN RESPONSE TO A LEGISLATIVE REQUEST: "Your Committee is concerned with the lack of coordination and overall human resource plan- ning in the vitally important travel industry. The findings of the January 6-7, 1970 Travel Industry Congress have not been fully imple- mented.To remedy this we suggest the State Commission on Manpower and Full Employment be mandated to use their staff to initiate codificat:ion of all government activit y in this field and to engagi .in the nec e ssary coordination and report back in their next annual report to the Legislature." Hawaii, Legislature, Committee on Conference Sixth Legislature, Regular Session, 1971 Conference Committee Report 1 on S.B. 1, p. 42 By The Commission on Manpower and Full Employment State of Hawaii January, 1972 I.2 . - t.o-r IF OFFICE OF THE GOVERNOR STATE COMMISSION ON MANPOWER AND FULL EMPLOYMENT 567 SOUTH KING STREET HONOLULU, HAWAII 96813 AREA CODE 808 TELEPHONE 536.7383 STATE OF HAWAII January 11, 1972 JOHN A. BURNS Governor The Honorable John A. Burns JAMES J. M. MISAJON Governor, State of Hawaii Commission Chairman State Capitol THEODORE F. RUHIG Executive Secretary Honolulu, Hawaii 96813 Dear Governor Burns: I have the honor to submit toyou, as part of the Commission's annual report, a special reporton coordination and human resource planning in the Hawaii visitor industry. This report was requested by the 1971 Legislature. It is our hope that the findings will prove useful in viewing the State's visitor industryand its atten- dant human resources ina meaningful perspective. Recognizing the extreme significance of thisindustry to the economic health of the State, the report is designedto contribute to our current understanding of job creation and visitorindustry manpower economics.The key recommendation ofa Visitor Industry Council, if adopted, should aid in implementingthe report's other findings. In preparing the findings,many of the most knowledgeable and concerned citizens of the State,from all aspects of.the industry, were consulted.The various interviews, meetings, and the preparing of the report itselfwere conducted under the guidance of the Commission's Projects andEvaluation Committee, chaired by Mr. David E. Thompson. The Committee was aided by the Chairman of the Commission'sVocational Education Committee, Mr. Curtin A. Leser, and the Chairman ofthe Special Committee on Welfare and Unemployment, Dr. Teruo Ihara. The members and staff of theCommission join me in conveying our sense of passing an important milestone, through thisreport, in the assessment of our visitor industryand its manpower needs. Best wishes and aloha always. Cordially, 4A.464)4 James J. M. Mis ion Chairman Members of STATE COMMISSION ON MANPOWER AND FULL EMPLOYMENT 567 So. King Street Honolulu, Hawaii 1. Mr. James J. M. Misajon (Chairman) 10. Mr. Curtin A. Leser Director of Special Services Manager, Manpower University of Hawaii Planning Hawaiian Electric Co., 2. Mr. Daniel K. Akaka Inc. Director Office of Economic Opportunity 11. Mr. Carl H. Levey Carpenters Apprentice- 3. Mr. Masashi Arinaga ship & Training Lihue Plantation Co., Ltd. Office 4. Reverend John D. Beck 12. Sister Agnes Jerome Detached Counselor Murphy Hawaii District Director Department of Education Special Education Center of Oahu 5. Mr. Bernard L. Bergstein Electronic Systems Engineer 13. Mr. Wilfred S. Nakakura USAF Hdqts. Pacific President and Manager Communications Area (EIECD) Nakakura Construction Wheeler Air Force Base Co., Ltd. Mr. Richard S. Dumancas 14. Mr. Andy Y. Nit President and Business Manager District Superintendent Sheet Metal Workers Maui School District AFL-CIO, Local 293 Department of Education 7. Dr. Teruo Ihara 15. Mr. Harry N. Okabe Director of Foreign Contracts Proprietor, Flower Professor of Education Farms Untversity of Hawaii 16. Miss Dorothy M. Rish Mr. William Kea Assistant to Industrial Retired, formerly Vice President Relations Manager of Public Relations Del Monte Corporation Hawaiian Telephone Campany 17. Mr. David E. Thompson 9. Mr. Tamotsu Kubota Education Director Proprietor ILWU, Local 142 T. Kubota Nursery 18. Dr. George A. Warmer. President Hawaii Pacific College Preface The basic philosophy undergirding this report readily becomes apparent. It is a belief in the people's need for jobs through a healthy economy. The main economic goal of the State is seen as the enjoyment of a full employment economy under conditions that conserve our natural environmental beauty and our desired life styles. In the assessment that follows, the visitor industry demon- strates desired qualities helping to these ends. At this given moment there appears no other local private industry that is as viable and as able to generate the necessary jobs to a satisfac- tory way of life. Taking into account the constraining nature of economic choice, it is conceivable that other econamic activities, not now discernable, may came into being, perhaps to supplement and then supplant the visitor industry as the State's prime pri- vate economic activity. In the meantime, if and until that hap- pens, every effort is warranted in improving visitor industry economic activity to allow it to play a full tesponsible role in a balanced state economy. In this respect the recommendation of this report to bring all segments of the visitor industry into a policy-making body seems a wise move. As its previous 1971 annual report stated, it is the mission of the Commission on Manpower and Full Employment to meet the employment problems of the people of the State by devising ways to secure good jobs. It is hoped that this report is a contribu- tion to this mission. ,1:e-14417-e1C44-4, Theodore F. Ruhig Executive Secretary State Commission on Manpower and Full Employment 57 TABLE OF CONTENTS TRANSMITTAL LETTER OF THE CHAIRMAN iii MEMBERSHIP OF THE COMMISSION iv PREFACE TABLES ,, ix CHAPTER I - SUMMARY 3 CHAPTER II - HUMAN RESOURCES PLANNING IN THE VISITOR INDUSTRY 7 Significance of Human Resources in the Visitor Industry. 7 Visitor Industry Development 8 Job Opportunities and Earnings in the Visitor Industry . 9 Part-time Earning Opportunities .. 17 Other Visitor Industry Employment- Direct and Related . 19 Visitor Industry Human Resource Data Needs . 20 Public Concerns on the Human Resource Needs of the Visitor Industry .. 23 Econamic Alternatives- Job Creation and Job Opportunities 25 Need for Job Opportunities and Job Creation .. 27 Recruitment, Training, & Education in the Visitor Industry 29 Graduates of the U. H. Travel Industry Management School 30 Jobs for the Disadvantaged, Eliminating Pools of Poverty, Upward Mobility 32 Immigrant Retraining and Acculturation 33 Work Attitudes in the Visitor Industry 33 CHAPTER III - REVIEW OF RECENT VISITOR INDUSTRY MANPOWER RECOMEENDATIONS 35 Introduction 35 Review of Actions on Recommendations 35 Perpetuation of Hawaii's Multi-Ethnic Culture 36 Certification and Training 37 Career Opportunities in the Visitor Industry . 38 Housing for Industry Employees 39 Data for the Visitor Industry 40 Job Descriptions (and Performance Objectives and Dissemination of Sophisticated Management Techniques) 41 Opportunities in Public Contact Jobs 41 Education in the Japanese Language 42 Industry Career Ladder 42 Cuisine Cook Training 43 Intoxicating Liquors, Employment Restrictions 43 Conclusion 43 CHAPTER IV - REVIEW OF GOVERNMENTAL ACTIVITIES IN THE VISITOR INDUSTRY - STATE AND COUNTY 45 Introduction 45 Historical Background 45 Pre-1900 Governmental Activity 45 Promotion and Advertising 46 Postwar Efforts at Coordination 46 Recent Attempts at Coordination 48 Survey of Governmental Activities