Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) To contact us, log on to www.sefton.gov.uk, email us at [email protected], ring us on 0845 140 0845 or call into one of our One Stop Shops sefton east.indd 1 8/5/08 13:00:43 Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) Introduction Welcome to your local Neighbourhood Community Charter Tony Robertson - Leader of Sefton I am really pleased to introduce the Neighbourhood Community Charter. It Metropolitan sets out the levels of service you can expect from the major departments of Borough Council. Sefton Council and key partners such as the Police. It also shows how you can help us to achieve and maintain those standards. If we work together we can make our neighbourhoods even cleaner, safer and greener. Your local Area Committee will be working with you to make sure that standards are met. It is important that you use your chance to have a say about services that affect you. The Neighbourhood Community Charter is a “living document” that will be reviewed annually. In the forthcoming year we will be actively working with partner agencies to ensure that their services and future plans are included in the next charter. Sefton MBC will also set out its consultation and engagement mechanisms as detailed under the “Duty to Involve” which will come into force in April 2009. Your Area Committee Sefton has created Area Committees to give its residents a greater say in Council affairs. The Area Committee meetings are held regularly and provide local people with the chance to raise issues with the Councillors and Police, ask questions, and find out more about what is happening in the area. There is an opportunity at the meeting for residents to ask questions, raise matters, or present issues which are relevant to the Council. Questions have to be in writing and advice on how to do this is on the website. The meeting also deals with local issues mainly transport and environment For further information about your Ward Councillors and when your Area Committee meets, visit www.sefton.gov.uk and click on the “council, and democracy” link. Alternatively, ring Sefton Plus on 0845 140 0845. 2 To contact us, log on to www.sefton.gov.uk, email us at [email protected], ring us on 0845 140 0845 or call into one of our One Stop Shops sefton east.indd 2 8/5/08 13:00:45 Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) Your Neighbourhood Profile The Sefton East Parishes area committee is made up of three wards Park, Molyneux and Sudell. Sefton is the name of the former parish in the West Derby Hundred, which has given its name to the new Metropolitan Borough, thus preserving the continuity of a name, which has been associated with the area for over 1,000 years. Sefton Parish Church is one of the most important historical buildings in Sefton. Sefton East is home to the famous Aintree Racecourse and also a bustling Town Centre in Maghull. 3 To contact us, log on to www.sefton.gov.uk, email us at [email protected], ring us on 0845 140 0845 or call into one of our One Stop Shops sefton east.indd 3 8/5/08 13:00:59 Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) Cleaning Your Streets We are committed to keeping your streets as clean as possible. The following pictures show the different grades of cleanliness that we are measured against, according to government standards. To do this we need your help to tell us when things aren’t right. Street cleaning is carried out in all residential areas, on a specified day and frequency. To find out when your street will be cleaned click on http://www.sefton.gov.uk/default. aspx?page=4247 Streets are cleaned from the back of the pavement to the kerb on each side of the street. This is picked up by a litter picker (cans, bottles, etc.) Broken glass and leaves are usually swept up with a brush and shovel. Where light mechanical sweepers are used on the pavement some manual cleansing is also done to clean up hard to reach areas like behind telecoms boxes. Gutters are normally swept mechanically by large road sweepers and this is likely to be on a different frequency to the pavement cleansing. Street cleansing only takes place when the pavements actually require it and it is quite possible in some areas that only a light litter picker is required. There is no requirement for the street cleansing operative to physically brush each and every street or part of it. Street cleaning is provided in local shopping areas at least twice a week 4 To contact us, log on to www.sefton.gov.uk, email us at [email protected], ring us on 0845 140 0845 or call into one of our One Stop Shops sefton east.indd 4 8/5/08 13:01:01 Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) Emptying your bins and recycling • Once established, all collections will take place on the same day of the We are changing the way we collect your week. household rubbish. • Wheeled bins will be microchipped For the majority of properties, grey and green with an electronic code to assist the wheeled bins will be provided FREE of charge return of missing bins and collection and will replace black and, where the green round planning. waste service is provided green sacks. We will no longer provide any black or green sacks to • Grey week, Green week, Recycling properties as the new service is introduced. EVERY week The green wheeled bin will be for Options and variations compostable garden waste. The grey wheeled bin will be for rubbish that If you live in a property that is not suitable cannot be recycled. for wheeled bins we will introduce bespoke collection services. Please continue to use the current plastic sack system until you are Wheeled bins will be collected on alternating contacted by us. weeks and you will be provided with an easy to understand calendar to show you on which week the grey or green wheeled bin will be Residents that require assistance with refuse collected. and recycling collection services can request this via the Contact Centre on 0845 140 0845. The weekly Green Bee (green box) collection Collection of garden waste for composting, service will remain unchanged. This collects from properties that have a bespoke collection paper, cans, glass and textiles. A new weekly service, can be arranged upon request via the food waste collection will also be offered to FREE bulky item collection service. those who wish to use it. As the new service is introduced, households will be able to request You will receive more detailed information as a free kitchen food waste caddy and external the new service is introduced. YOU DO NOT container for the weekly collection of food waste NEED TO TAKE ANY ACTION NOW. for controlled composting. Information about the refuse service can be Recycling sites in Bootle, Maghull, Formby and obtained via the Contact Centre or the Council Southport will be open to the public every day web site at www.sefton.gov.uk except for Christmas day, Boxing day and New Years day for household waste. Please remember: • Your collection day may change when the new system is introduced. 5 To contact us, log on to www.sefton.gov.uk, email us at [email protected], ring us on 0845 140 0845 or call into one of our One Stop Shops sefton east.indd 5 8/5/08 13:01:02 Making your Neighbourhood Cleaner, Safer and Greener Together Neighbourhood Community Charter for Sefton East Parishes (Molyneux, Park and Sudell Wards) Bulky Waste Collection Graffiti Removal • We will try and remove racist or offensive We provide a FREE household collection graffiti within 48 working hours. service for up to three bulky items at any one time. Please contact Sefton Plus to arrange • Other graffiti will be removed on a waiting a collection. We aim to give you a date for list rotation basis, which is usually within 28 collection within five working days of you working days. contacting us. At busy times this might be • Graffiti will only be removed from private longer and also depends on when you are property with the written consent of the available as our customer. owner and there may be a charge. We can collect: Litterbins • White goods such as fridges and washing • Requests for new litterbins should be made machines. Please make sure that they are to your local councillors. empty. • Litterbins are emptied at least as frequently • Furniture such as beds, wardrobes and as the particular street is cleansed and settees. Please make sure that soft usually more often. furnishings are not left where they could get wet. Abandoned Vehicles • Glass items. These must be taped up or put in a sealed container. We aim to investigate reported abandoned vehicles within 24 hours of notification if the • Gates and house doors. vehicle is in a dangerous condition and up to • Up to twelve bags of garden waste.