Cultural and Linguistic Responsiveness (CLR) Toolkit CREATED BY: NAMI CALIFORIA, IN PARTNERSHIP WITH THE UNION OF PAN ASIAN COMMUNITIES (UPAC) AND PACIFIC CLINICS WITH FUNDING FROM THE CALIFORNIA MENTAL HEALTH SERVICES AUTHORITY (CALMHSA) Table of Contents Introduction ............................................................................................................................................... 5 Background ............................................................................................................................................ 5 Role of the Steering Committee in this Project ............................................................................... 5 STEERING COMMITTEE ........................................................................................................................ 6 CHAPTER 1: KEY TERMS, INITIAL RECOMMENDATIONS, AND OVERVIEW .................................... 7 Key Terms: .............................................................................................................................................. 7 Cultural Competence ........................................................................................................................ 7 Cultural Responsiveness .................................................................................................................. 7 Cultural Responsiveness vs. Cultural Competency: ................................................................... 7 Benefits of Becoming More Culturally Responsive..................................................................... 8 Culture and the Communities You Serve: Four Initial Recommendations ................................ 8 Purpose of this Toolkit ....................................................................................................................... 10 Overview of the Toolkit: .................................................................................................................... 10 CHAPTER 2: THE NATIONAL CULTURALLY AND LINGUISTICALLY APPROPRIATE SERVICES (CLAS) STANDARDS ................................................................................................................................ 11 Overview of CLAS Standards ............................................................................................................. 11 How do the CLAS Standards Apply to NAMI? ................................................................................. 11 CLAS Standards .................................................................................................................................... 12 Culturally and Linguistically Appropriate Service (CLAS) Standards in Detail ...................... 13 CHAPTER 3: PRINCIPLES OF COMMUNITY ENGAGEMENT .............................................................. 16 Principles of Community Engagement ............................................................................................ 16 CHAPTER 4: NAMI AFFILIATE COMMON CHALLENGES AND SUGGESTED STRATEGIES ............ 22 Challenge #1- Challenges of Small Affiliates .................................................................................. 22 Challenge #2 – Challenges of Rural Affiliates ................................................................................ 22 Challenge #3 – Challenges due to Lack of Financial Resources ................................................. 23 Challenge #4 – Challenges of Not Enough Bilingual and/or Diverse Staff ............................... 23 Challenge #5 – Challenges of Lack of Translated Materials and Culturally Adapted Curricula ............................................................................................................................................... 24 Challenge #6 – Challenges of Staff burnout and Not Enough Time to Address Cultural Responsiveness Goals ........................................................................................................................ 24 Challenge #7 – Challenges Regarding Sustainability and Expansion of Efforts ...................... 25 Challenge #8 – Challenges of How to Start Services with a New Community .......................... 26 2 Challenge #9 – Challenges of Not Enough Training on Working with Diverse Communities ................................................................................................................................................................ 26 Challenge #10 – Challenges on How to Form a Multicultural Advisory Board (MAB) ........... 27 CHAPTER 5: COACHING WEBINAR NOTES AND RESOURCES .......................................................... 28 Introduction ......................................................................................................................................... 28 African American Communities ....................................................................................................... 29 Asian American/Native Hawaiian/Pacific Islander (AANHPI) Communities ......................... 32 Latino/a/x Communities ................................................................................................................... 35 LGBTQ+ Communities ........................................................................................................................ 38 Native American Communities ......................................................................................................... 41 Older Adult (OA) Communities ........................................................................................................ 43 Transition Age Youth (TAY) Communities ..................................................................................... 45 Veteran Communities ......................................................................................................................... 47 Spirituality: Christian Faith Communities ..................................................................................... 49 Spirituality: Muslim Faith Communities......................................................................................... 51 Latino/a/x Farmworkers .................................................................................................................. 53 CHAPTER 6: LISTENING SESSIONS ....................................................................................................... 56 LISTENING SESSION RECOMMENDATIONS ..................................................................................... 57 African American Listening Session Recommendations ......................................................... 57 Chinese Listening Session Recommendations .......................................................................... 57 Christian Faith Listening Session Recommendations .............................................................. 58 Iraqi Arabic-speaking Muslim Recent Refugee Women Listening Session Recommendations .......................................................................................................................... 58 Latino/a/x Farmworker Listening Session Recommendations ............................................. 58 Latino/a/x Rural Listening Session Recommendations .......................................................... 59 LGBTQ+ Youth Listening Session Recommendations .............................................................. 59 Native American Listening Session Recommendations .......................................................... 60 Older Adult Listening Session Recommendations .................................................................... 61 Older Adult LGBTQ+ Listening Session Recommendations .................................................... 62 Pacific Islander Listening Session Recommendations ............................................................. 62 Rural Punjabi Women Listening Session Recommendations ................................................. 63 Transitional Age Youth (TAY) Listening Session Recommendations ................................... 63 Veteran Listening Session Recommendations .......................................................................... 63 CHAPTER 7: POLICY AND PRACTICE RECOMMENDATION FOR NAMI AFFILIATES .................... 64 3 Recommendations for NAMI Affiliate Board Members and Executive Directors ................... 64 Recommendations for NAMI Affiliate Managers and Coordinators .......................................... 65 Additional Practice Recommendations for Working with Bilingual Staff, and Staff Across Cultures ................................................................................................................................................. 66 Working with Staff and Volunteers Across Cultures ................................................................ 66 CHAPTER 8: CULTURAL COMPETENCY ASSESSMENT RESOURCES ................................................ 68 ACTION PLANNING TOOLS ................................................................................................................. 68 Action Plan #1 .................................................................................................................................. 69 Action Plan #2 .................................................................................................................................. 70 CHAPTER 9: ADDITIONAL RESOURCES AND SUPPORT .................................................................... 76 NAMI California Community Engagement Department