SPRING ISSUE 2016 Every flight begins at the airport. Family values: Gebr. Heinemann on seizing opportunities in a consolidated market Interview: Raoul Spanger, Executive Director (Retail & HR) and Member of the Executive Board, Gebr. Heinemann Finavia focus Lithuanian Airports Plus the latest news from Developing the leading transfer Focused on improving vital Cologne-Bonn, Munich, hub between Europe and Asia air connectivity Nice Côte d’Azur and Vienna Fraport_SoE_210x297-3_RZ.indd 1 21.01.16 14:36 CONTENTS 07 08 10 OLIVIER JANKOVEC, AIRPORTS IN RAOUL SPANGER, DIRECTOR GENERAL, THE NEWS EXECUTIVE DIRECTOR ACI EUROPE (RETAIL & HR), A snapshot of stories from GEBR. HEINEMANN Editorial: Standing by our around Europe airport – Brussels Airport Family values: Organic growth strengthening Gebr. Heinemann’s competitive position 16 18 20 AIRPORT FINAVIA LITHUANIAN AIRPORTS SHAREHOLDINGS & OWNERSHIP Developing the leading transfer Lithuanian Airports focused on hub between Europe and Asia improving vital air connectivity Private investment in Europe’s airports still rising Airports Council International Director: Media & Communications Magazine staff PPS Publications Ltd European Region, Robert O'Meara Rue Montoyer, 10 (box n. 9), Tel: +32 (0)2 552 09 82 Publisher and Editor-in-Chief Paul J. Hogan 3a Gatwick Metro Centre, Balcombe Road, B-1000 Brussels, Belgium Fax: +32 (0)2 502 56 37 Editor Ross Falconer Horley, Surrey RH6 9GA, United Kingdom [email protected] Assistant Editor Marta Dimitrova Director General Commercial Manager Julian Bidlake Tel: +44 1293 783851 Fax: +44 1293 782959 Olivier Jankovec Director: Membership Head Designer Richard Jende email: [email protected] Tel: +32 (0)2 552 09 72 Services & Events Graphic Designer Samita Brant [email protected] Danielle Michel Cover photo by Grant Pritchard © PPS Publications Ltd 2016 Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 [email protected] The opinions and views expressed in Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use. CONTENTS CONTINUED 23 24 26 28 25 YEARS OF 8TH ACI AIRPORT AIRPORT PEOPLE ACI AIRPORT ACI EUROPE ECONOMICS & FINANCE EXCHANGE 2015 CONFERENCE & Jacques Feron, CEO Zagreb Airport A brief look back to… 1995 EXHIBITION Record 1,700 visit ACI Airport Exchange hosted by Istanbul Organised jointly by ACI EUROPE, New Airport ACI Asia-Pacific and ACI World 30 32 34 36 AIRPORT COMMERCIAL AIRPORT COMMERCIAL AIRPORT COMMERCIAL AIRPORT COMMERCIAL & RETAIL & RETAIL & RETAIL & RETAIL Streamlining the end-to-end LED canvases transforming functional Driving parking revenues The evolution of the airport car parking experience spaces into “digital eye candy” rental market 37 38 42 44 AIRPORT COMMERCIAL NICE CÔTE D’AZUR AIRPORT COMMERCIAL BAGGAGE HANDLING & RETAIL AIRPORT & RETAIL SYSTEMS “Airports are a fantastic platform for “The most surprising commercial “There is nothing more effectively Weightless baggage loading growing our brands” experience in a European airport” experiential than engaging with the product itself” 45 46 48 50 SELF-SERVICE AIRPORT COMMERCIAL VIENNA AIRPORT MUNICH AIRPORT BAG DROP & RETAIL “New long-haul routes an important Munich’s new T2 satellite: “A real Travellers embracing efficiencies of “Making non-spenders spend” growth factor” for Vienna improvement in passenger comfort self-service bag drop and quality of service” 52 54 56 58 COLOGNE BONN AIRPORT THE AIRLINE CONVERSATION INNOVATION SHOWCASE OUTSIDE IN Low-cost long-haul services “a With Simon McNamara, Director Passenger-focused innovation Mark Bergsrud, CEO of Grab special distinction” for Cologne/Bonn General, ERA Airport Business_Ankara_Marketing.pdf 1 15.03.2016 17:17 FLY DIRECT TO ANKARA The capital of Turkey is expanding its network. Do not delay your Ankara operations, be there on time. ANKARAESB ESENBOGA AIRPORT /ankaraairport esenbogaairport.com Please contact [email protected] for your inquiries. EDITORIAL Standing by our airport – Brussels Airport By Olivier Jankovec, Director General, ACI EUROPE arch 22 has become another always obliged – and just a week before aircraft. But terrorism itself has changed. date that will go down in his- the attacks, they actually hosted a del- The terrorists who attacked Brussels tory as a dark moment for egation of close to 50 people from the Airport had absolutely no interest in get- M Europe’s values of democ- European Parliament. ting near an aircraft. Their only goal was racy, freedom and openness. The As I write these lines, Brussels Airport to bring destruction and chaos to a busy Brussels terrorist attacks have affected has just successfully restarted opera- and significant public space. the entire airport community – and we tions. “Getting back to normal” will be a In this regard, airports’ landside areas have received countless messages of massive technical and emotional chal- are no different from other public spaces support and solidarity from our members lenge, but they have already shown the such as restaurants, stadiums, concert for Brussels Airport and its staff. For the world that the heart of Europe beats on halls and metro stations. By targeting ACI EUROPE team, the proximity of these no matter what. ACI EUROPE is standing such “soft” targets rather than airports’ events keeps resonating both on a profes- by Arnaud Feist and his team to assist in air-side areas or aircraft, the recent string sional and personal level. Indeed, we have any way we can. of terrorist attacks show that we are fac- always had a special relationship with Unsurprisingly, the Brussels attacks ing an unprecedented challenge – which Brussels Airport – our home airport. have reignited the debate over the pro- is no longer confined to protecting avia- Over the years, we have seen first-hand tection of airports’ landside areas, which tion. It comes down to safeguarding our Brussels Airport going through tremen- are open public spaces. In the hours freedom and ease not just to travel, but dous change: getting privatised, bouncing following the attacks, ACI EUROPE imme- to go about our daily lives in our own back from the failure of its home based diately cautioned against the adoption by neighbourhoods. carrier Sabena, diversifying and suc- the EU of screening measures for access The fight against terrorism can no longer cessfully developing connectivity while to these areas. Indeed, such measures be focused on the airport as being the key lowering its carbon emissions, expanding would simply move the targets of terror- place to catch terrorists – and it can no and ultimately redefining the passen- ists, rather than securing them. We are longer be focused on conventional secu- ger experience. In many ways, Brussels reassured that these views have been rity checks as the way to prevent atrocities. Airport is a very fine example of the busi- heard at European level. The European This requires a paradigm shift in our security ness transformation that Europe’s airports Commission in particular is rightly placing culture and modus operandi, well beyond have undertaken. So, it is no surprise that the focus on improved intelligence, data aviation – with effective gathering, shar- beyond using the airport for our many gathering and effective coordination. ing and coordination of intelligence at its travels across Europe, we also regularly Terrorism and aviation were intrinsically core. This was in essence the message I call on Brussels Airport to help us in our linked for decades and layers of airport conveyed in my previous editorial from the mission to promote our industry’s interest. security were built around threats such as Winter issue of this magazine, just after the Part of this means having policy makers aircraft hijackings and bombings – includ- Paris attacks of last November. What hap- getting a real feel for airport operations ing the liquids plot of 2006 and other pened in Brussels should give a sense of and economics. Brussels Airport has plots to place an explosive device on an renewed urgency to move forward. Spring 2016 Airport Business 07 Airports in Oslo Airport The three airports which serve Oslo – Gardermoen, Sandeford Torp and Rygge – reached nearly 28 million the news passengers in 2015. Oslo Airport has become the first international Ensure that ACI EUROPE is up to hub to offer jet biofuel to all airlines through its regular fuel hydrant system. The biofuel, which speed with the latest news concerning is produced from camelina oil, is available for airlines to buy at Oslo and is supplied from your airport by contacting us via the main fuel farm, via common storage and distribution facilities, without the need for [email protected] or via segregated infrastructure. Air BP, Norwegian airport operator Avinor, the Initiative Towards our Twitter feed @ACI_EUROPE sustAinable Kerosene for Aviation (ITAKA) consortium and biofuel supplier SkyNRG are behind the project. Air BP has agreed provision of a minimum of 1.25 million litres of jet biofuel to Oslo Airport. Heathrow Airport In 2015 the UK’s biggest airport was just 41,969 passengers short of breaking the 75 million annual traffic barrier. Heathrow Airport has announced a £2m (€2.6m) plan to ‘go electric’ with the installation of more than 135 electric vehicle (EV) charging stations in a bid to become Britain’s most environmentally- responsible transport hub. The new chargers, which will be able to power at least 260 electric vehicles at the airport at any one time, are the latest in a line of new sustainability commitments aimed at reducing emissions at the airport. Lisbon Airport Passed the 20 million annual passenger mark for the first time in its history during 2015. ANA’s Lisbon Airport, part of the VINCI Group, became the latest gateway to sign up to Airport Collaborative Decision-Making (A-CDM) in a bid to improve its efficiency and operational performance.