Version 2.3 tRIPS® User Guide CROWN TEAM – 01274 726424 CORPORATE TEAM – 03300 082000 SCOTTISH GOVERNMENT TEAM – 01274 750650 SHIRE HOUSE | 2 HUMB O LDT STREET | BRADFORD | BD1 5HQ WWW.REDFERN-TRAVEL.COM Contents About this Guide................................................. 1 Guest details ........................................................... 36 What’s changed? .................................................. 1 Billing information............................................... 37 Using This Guide ................................................... 2 Confirming the booking ................................... 38 Need further assistance? .................................. 2 How do I amend my booking?...................... 40 Accounts and Registrations ........................ 4 Flights........................................................................ 42 Registering your account.................................. 4 Departure and arrival points .......................... 42 Account types ......................................................... 5 Dates and times of travel ................................. 43 Amending your account.................................... 6 Fares ............................................................................ 46 Booking on behalf of others ........................... 9 Having difficulty finding a flight? ................ 50 Traveller details..................................................... 52 Moving Around ................................................... 10 Billing details .......................................................... 53 Home page.............................................................. 10 Confirming the booking ................................... 57 Navigation menu .................................................. 11 How do I amend my booking?...................... 58 Search menu............................................................ 12 Eurostar.................................................................... 59 Rail ............................................................................... 13 Departure and arrival points .......................... 59 Departure and arrival points........................... 13 Dates and times of travel ................................. 60 Dates and times of travel.................................. 14 Fares ............................................................................ 62 Fares ............................................................................ 17 Traveller details..................................................... 65 Traveller details ..................................................... 18 Billing details .......................................................... 66 Seating preferences ............................................ 19 Confirming the booking ................................... 70 Billing & ticketing information ...................... 20 How do I amend my booking?...................... 71 Confirming the booking.................................... 25 How do I amend my booking? ...................... 26 Taxis ........................................................................... 72 Rail ticket types...................................................... 28 Pick-up address and destination.................. 72 Dates and times of travel ................................. 73 Hotels......................................................................... 29 Fares ............................................................................ 74 Location..................................................................... 29 Traveller details..................................................... 75 Check-in date ......................................................... 31 Billing details .......................................................... 76 Number of nights, occupants & rooms .... 32 Confirming the booking ................................... 77 Rates............................................................................ 33 How do I amend my booking?...................... 78 © 2014-2017 Car Hire ..................................................................... 79 Vehicle pick-up and drop-off point ............ 79 Dates and times of travel.................................. 80 Rates............................................................................ 82 Traveller details ..................................................... 83 Billing and contact information .................... 84 Confirming the booking.................................... 85 How do I amend my booking? ...................... 86 Parking & Lounge.............................................. 87 Parking, lounge or both .................................... 87 Dates and times..................................................... 88 Parking or lounge providers ........................... 89 Traveller details ..................................................... 90 Billing details .......................................................... 91 Confirming the booking.................................... 92 How do I amend my booking? ...................... 93 tRIPS® Quick Prompt Guides ...................... 94 Rail ............................................................................... 95 Hotels ......................................................................... 96 Flights ......................................................................... 97 Eurostar...................................................................... 98 Taxis............................................................................. 99 Car Hire...................................................................... 100 Parking & Lounge................................................. 101 © 2014-2017 About this Guide The first version of the tRIPS® user guide was released December 2014. It was last updated May 2017. It is designed to show you: How to make different types of bookings on tRIPS® step-by-step; How to cancel bookings online (if applicable). It is always recommended to use the most up-to-date version of the guide where available, as the system is updated periodically with new features and enhancements. The latest version can always be found at https://feedback.redfern-travel.com/userguides. This guide is available free of charge and we encourage you to use and share it, but please do not make any modifications to the guide without asking us first. Thank you. What’s changed? ADDED – Eurostar seat selection UPDATED – New screenshots to accommodate the flight results enhancement UPDATED – Some visual changes including headings and contents page Feedback If you have any questions, comments or suggestions about the guide, or about future releases of tRIPS®, we would love to hear from you. Please use our online Feedback Hub (https://feedback.redfern-travel.com). Thank you. About this Guide | Page 1 Using This Guide If you are reading this guide on a computer, you can navigate around by either: Using the Contents Page – Press the Ctrl key and click on a section. Pressing your Ctrl key and left-clicking links in the text – these will be underlined and highlighted, for example: Using this Guide Colour-coding of important information is done throughout the guide: This indicates an important This indicates a link to an point, or a tip to help you external website with useful with your booking. information. Need further assistance? If you are still having difficulty making a booking after reading the guide, you can use the Feedback Hub to direct your query to the appropriate department at Redfern for further assistance. Fig. 1 After clicking the Feedback Hub link (Fig. 1) you will see a form (Fig. 2). If you have a hotels query for example, select Hotel from the drop-down. Please fill out the form as completely as possible; this will help us process your feedback or complaint more efficiently. Special characters such as spaces can cause problems when entered in to the telephone field, so please try not to use them. Fig. 2 Using This Guide: Need further assistance? | Page 2 Once you have sent your form you will be given a reference number (Fig. 3); keep this in a safe place as you will need if you contact us about the feedback you have submitted. Fig. 3 Reporting tRIPS® errors If you encounter any error messages while making bookings, please screenshot the message(s) and send to Redfern’s Technical Support team as soon as possible after their occurrence. You can take a screenshot by pressing the ‘PrtScn’ key on your keyboard, then right click and ‘paste’ this in to an email. If you are using a laptop computer, you may have to press an ‘FN’ (function) key in addition for this to work. Alternatively, you can copy and paste the message displayed on screen and include a note on where and when the error message occurred. Booking requests cannot be guaranteed in absence of any screenshots or supporting information on the problem encountered. Using This Guide: Need further assistance? | Page 3 Accounts and Registrations Registering your account To begin the registration process for tRIPS® you will need to contact your in-house travel management team (not Redfern). If you are unsure of the contact details for your travel team, please contact Redfern’s Technical Support team for further advice. After your account is registered, visit the tRIPS® website (Fig. 4) and:- 1. Enter your full email address. 2. Click Recover Password. 3. The system will then send you a new password link. Click the link within the email