Prepared By: Optum PS SD Page: 1 of 247 Updated: 9/13/2021 Data Source= CCBH, TRES, SanWITS and SD County Report SOC-2 NACT County of San Diego Behavioral Health Services Provider Directory Mental Health Plan (MHP) Specialty Mental Health and Drug Medi‐Cal Organized Delivery System (DMC‐ODS) Services Specialty mental health services and Drug Medi‐Cal Organized Delivery System (DMC‐ODS) are provided through the County of San Diego Mental Health Plan, which are separate from your physical health care. The Mental Health Plan and Drug Medi‐Cal Organized Delivery System (DMC‐ODS) services are committed to providing quality mental health and DMC-ODS services to eligible adults, older adults, and children experiencing serious and persistent mental health problems and or substance use disorder issues. Mental health services and DMC-ODS are confidential and are based on the belief that people can, and do, recover from mental illness and substance use disorders. Even though asking for help with mental health problems or substance use issues may be a challenge, help is just a phone call away. MENTAL HEALTH TYPES OF SERVICES AVAILABLE DMC‐ODS TYPES OF SERVICES AVAILABLE Services are located throughout San Diego County. The Directory lists the services locations for each program in the column called “Region.” Mental health assessments Brief Outpatient for At‐Risk Youth and Young Adults Group and Individual rehabilitation Outpatient Treatment Group and Individual therapy Intensive Outpatient Treatment Crisis Intervention Short‐Term Residential Treatment Crisis Stabilization Withdrawal Management (formerly Detox) 24 hour psychiatric emergency care Medication‐Assisted Treatment Medication support services Opioid Treatment Programs Integrated services for mental health and substance abuse Case Management Client and family peer support services Recovery Support Services Inpatient psychiatric care Adult residential care Case Management and conservatorship Services to homeless persons Recovery Clubhouses Vocational and employment services Children’s outpatient school-based services Short term residential therapeutic services Day treatment, wraparound and therapeutic behavioral services for children Therapeutic Foster Care services COMMONLY ASKED QUESTIONS: When does a person need help? When they experience severe feelings of sadness, hopelessness, severe anxiety or panic attacks and/or crying spells. When they exhibit extreme mood swings with impulsive dangerous or bizarre behavior. When there are serious behavior problems with a child. When there are mental health problems affected by substance abuse. When they experience suicidal thoughts and self harm When they start giving away their belongings. When they are threatening to kill or hurt themselves or others. When they are hearing or seeing things others believe are not there * Do I have to pay for services? Services are available for individuals and families with Medi-Cal, limited insurance or no insurance. Programs may charge a fee for services based on an individual's income and ability to pay. No one will be denied services based on ability to pay. Client fees may be waived for Medi-Cal eligible persons participating in Medi-Cal certified services (except for required share of cost). *How can I search the printed directory? Press Ctrl and F keys simultaneously for search option. * Who do I contact if I need services for me or a family member? Find out which services are available in your community by calling 1-888-724-7240 TTY 711 to speak to a licensed clinician that can assist you to find the best fit for you or your family member. You may call this number 24 hours a day, 7 days a week in any language of your preference. All providers accept new clients, unless otherwise noted. If you prefer to connect via chat you can go to: www.optumsandiego.com to chat with a counselor Monday through Friday from 4pm to 10pm. San Diego Access and Crisis Line clinicians can assist you to find a provider to meet your needs. If you want to communicate via e-mail with the programs, please visit program website for e-mail options. * Do programs and providers accept new beneficiaries? All programs and providers accept new beneficiaries, unless otherwise noted. All appointments will be to the facility not the individual provider. After an assessment is completed, the appropriate healthcare professional will be assigned based upon your needs Prepared By: Optum PS SD Page: 2 of 247 Updated: 9/13/2021 Data Source= CCBH, TRES, SanWITS and SD County Report SOC-2 NACT County of San Diego Behavioral Health Services Provider Directory * Who do I contact if I need Language Interpreter Services? In addition to languages spoken by providers and listed for each program, free interpreter services are available at all County Behavioral Health programs or Individual Network Providers. * Should I see a therapist or a psychiatrist? Find out which is right for you by calling 1-888-724-7240 TTY 711 to speak to a licensed clinician that can assist you to find the best fit for you or your family member. You may call this number 24 hours a day, 7 days a week in any language of your preference. If you prefer to connect via chat you can go to: www.optumsandiego.com to chat with a counselor Monday through Friday from 4pm to 10pm. San Diego Access and Crisis Line clinicians can assist you to find a provider to meet your needs. * What is meant by timely access to care? Beneficiaries have the right to appointments within the following time frames: Urgent – 48 hours; Routine (Non-Urgent) – 10 business days for non-psychiatrist; 15 business days for psychiatrist. The wait time for a routine appointment may be longer if the provider has determined and documented that a longer time period will not negatively impact the beneficiary's health. If you need assistance with a timely referral to an appropriate provider, please contact the Access in Crisis Line at 1-888-724-7240 TTY 711. The following services covered through the Medi-Cal benefit require authorization as outlined: · Inpatient Psychiatric Hospitalization: Treating hospital: please call Optum for authorization at 1‐800‐798‐2254, Option 3. · Long Term Care: Pre-authorization is required. Treating hospital to request authorization on the client’s behalf by calling Optum at 1-800-798-2254, Option 6. · Outpatient Specialty Mental Health Services: For referrals, please contact the San Diego Access and Crisis Line, 1-888-724-7240 TTY 711. Providers to request authorization on the client’s behalf by submitting Outpatient Authorization Request. * Where can I report inaccuracies in the Behavioral Health Services provider directory? California residents may report possible inaccurate, incomplete or misleading information listed in the provider directory by calling 1-800-482-7114 or emailing [email protected]. *How can I obtain a free printed version of the Behavioral Health Services provider directory? For California Residents Only: If you are unable to print a copy of the provider directory from this website, please call 1-888-724-7240 TTY 711 to request a printed copy of providers in your area or e-mail [email protected]. To request a copy in writing, send a request to this address noting that you need a copy of the “Behavioral Health Services” provider directory to Optum Public Sector Division P.O. Box 601340 San Diego, CA 92160-1340. For members outside of California: Please check with your provider before scheduling your appointment or receiving services to confirm that the provider is participating in our network. American Disabilities Act Notice: In accordance with the requirements of federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), we provide full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. All provider facilities have accommodations for people with disabilities including offices, exam rooms and equipment. Nondiscrimination Notice and Access to Communication Services: Except as restricted by State licensing regulations, services are provided without discrimination on the basis of race, color, religion, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, sexual orientation, age, veteran status, or ability to pay. All program staff complete annual training in Cultural Competence and provide culturally and linguistically appropriate services unless otherwise noted. Free services are available to help you communicate with us. Such as, letters in other languages, or in other formats like large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free number 1-888-724-7240 TTY 711. If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, or if you have a complaint, grievance or would like to appeal a decision made about your inpatient or outpatient treatment, you can call the Advocates listed: INPATIENT: Call JFS Patient Advocacy Services at 1-800-479-2233; or OUTPATIENT: Call the Consumer Center for Health Education and Advocacy at 1-877-734-3258. You can also file a complaint with the U.S. Dept. of Health and Human services. Online https://ocrportal.hhs.gov/ocr/portal/lobby.jsf Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD) Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Provider information contained in this directory is updated monthly at a minimum, but may have changed since the last update. Only County of San Diego programs that provide direct services to clients are included in this directory. Please note: Services may be delivered by an individual provider, or a team of providers, who is working under the direction of a licensed practitioner operating within their scope of practice.