our fares We undertook a significant service 2018-2019 results In 2018/19 we began the process of simplifying and harmonising the revision exercise in January 2019, fares across the Midlands network. simplifying many of our routes in order Buses running to meet the evolving requirements of 2018/2019 has been a year focused on making our business more to Shelfleys This saw fares in some areas drop by up to 25%. In Leamington the our customers. We have also continued stable. In January we made some difficult decisions surrounding dayrider dropped 9% to £5; the Coventry megarider was expanded to to bolster services to meet growing routes which were not performing and making the changes needed to cover the megarider Plus zone saving customers in Kenilworth up to employment needs in areas such as ensure we have a strong network going forward. 23% on a weekly pass. The megarider Platinum was withdrawn Grange Park, Moulton Park, Swan meaning that travel to Milton Keynes, Peterborough and Bedford (on Valley, Pineham and DIRFT, as well as In April we began harmonising and standardising our fares structure route 50) can now be done on the cheaper megarider Gold ticket. putting on additional journeys to the which saw many young people benefit from the increase in qualifying growing retail and leisure complex at age from 16 to under 19. We also introduced a standard young person offer across the region Rushden Lakes. with 25% off adult prices. This saw the qualifying age increase from We were delighted to be able to invest £3.1 million on new Gold 16 to under 19. The restrictions on availability in Warwickshire were We were pleased to win the contract buses for our X4 route between Peterborough & Northampton giving also lifted meaning people can now purchase a young person ticket to operate service 87 between Northampton and Towcester, and the our customers a better standard of journey. before 9:30 in the morning. In July 2019 we will introduce new 7 day good weather over the summer meant we delighted a large number & 28 day young person tickets giving young people more flexibility in of customers on our City Sightseeing tour of Stratford-upon-Avon. Looking into 2019/20 we aim to deliver an even more reliable service their travel option. with changes planned in July 2019. our fleet Contactless technology was This report covers the year from contactless we carried introduced allowing people the One of the highlights of the year was the launch of 13 new May 2018 to April 2019. opportunity to pay for travel on their technology E400MMC buses for our busy X4 service between Northampton and 31.2 million bank cards or mobile phones (apple Peterborough via Wellingborough, Kettering, Corby and Oundle, at a our passengers pay & google pay). has arrived cost of £3.1million. They are to the very latest environmental and people passenger specification, with the latest Euro VI engine technology We carried a total of 31.2 million Unirider was moved exclusively online and leather seats, WiFi and USB power sockets, and which we hope passengers over the year, a slight will attract even more people to use this this important route. increase from 30.9 million in 2017/18 . with the ticket retailed on to a student smartcard. This gives We received a total of 4,843 passenger All our vehicles are inspected by our engineers every 4 weeks, and complaints about our services. This students an increased level of security in situations when tickets are lost or maintained too much higher standards than those recommended by equates to one complaint for every DVSA to ensure our passengers safety and comfort. Every vehicle is 6,450 passengers. We comply with our stolen. externally washed and swept out on a daily basis and has a full industry code of practice. Every internal clean every 4 weeks. complaint is investigated and action The Stagecoach App continues to be taken to try and avoid a recurrence of one of the most popular ways for the problem. customers to purchase their tickets our environment liking the flexibility of paying for travel via PayPal and debit & credit We used just over 2.1 million gallons of diesel last year, at an cards before they travel. average of 8.7 miles per gallon. We are working hard to maintain our staff and improve fuel consumption wherever possible. We are a major local employer with 812 drivers, 127 people working our services in engineering and 72 administrators, supervisors and managers. Stagecoach Midlands is the major provider of local bus services in All buses run using a fuel blend of up to B30; a greener, Northamptonshire and Warwickshire, also running routes in Coventry, carbon-saving fuel blend. The greener fuel uses 30% biofuel and All our drivers have undertaken dedicated training in the last year 70% diesel, compared to a standard fuel mix with 5% bio content. with the CPC module ‘Doing the right thing’ which centres around Leicestershire, Peterborough, Bedfordshire, Milton Keynes, Oxfordshire and Worcestershire. Health and Safety as well as the empowerment of our staff. Vehicle engines must meet increasingly higher Euro standards of We operated over 18.8 million miles during the year. A key measure exhaust emissions and our investment in new vehicles has helped Our engineers are all skilled workers and we currently employ 9 improve the environment. Particularly the 13 new Gold buses in apprentices to provide skills for the future. of performance is the reliability of our services. In the past year we operated 99.3% of our scheduled services, with 0.3% failure due to Kettering which meet Euro 6 standards . Our supervisors and managers have all completed relevant training internal reasons, and 0.4% due to external reasons such as traffic congestion and diversions. We recycle most of our waste, such as litter, used oils, filters, courses for their various professions and have considerable experience batteries, parts, etc. We also recycle the water we use to wash our in the industry. vehicles every night. our fleet One of the highlights of the year was the launch of 13 new E400MMC buses for our busy X4 service between Northampton and Peterborough via Wellingborough, Kettering, Corby and Oundle, at a cost of £3.1million. They are to the very latest environmental and passenger specification, with the latest Euro VI engine technology and leather seats, WiFi and USB power sockets, and which we hope will attract even more people to use this this important route. All our vehicles are inspected by our engineers every 4 weeks, and maintained too much higher standards than those recommended by DVSA to ensure our passengers safety and comfort. Every vehicle is externally washed and swept out on a daily basis and has a full internal clean every 4 weeks. our environment We used just over 2.1 million gallons of diesel last year, at an average of 8.7 miles per gallon. We are working hard to maintain and improve fuel consumption wherever possible. All buses run using a fuel blend of up to B30; a greener, carbon-saving fuel blend. The greener fuel uses 30% biofuel and 70% diesel, compared to a standard fuel mix with 5% bio content. Vehicle engines must meet increasingly higher Euro standards of exhaust emissions and our investment in new vehicles has helped improve the environment. Particularly the 13 new Gold buses in Kettering which meet Euro 6 standards . We recycle most of our waste, such as litter, used oils, filters, batteries, parts, etc. We also recycle the water we use to wash our vehicles every night. Stagecoach Customer Services ANNUAL annual performance Stagecoach Midlands Main Road May 2018 to April 2019 Northampton NN4 8ES PERFORMACE May 2018 - April 2019 01604 67 60 60 key facts [email protected] 31.2 million passenger journeys disability helpdesk were made on Stagecoach Midlands services 01604 67 60 60 [email protected] Over 18.8 million miles operated within the Stagecoach Midlands region nationwide bus times 1011 employees working across all 5 Stagecoach Midlands depots calls cost 12p per minute plus your phone company's access charge. 340 buses operating throughout Northamptonshire and Warwickshire The Bus Appeals Body www.bususers.org 99.3% service reliability on Stagecoach Midlands services £3.1 million spent on route X4 buses www.stagecoachbus.com.