ASSESSMENT OF BMTC SERVICES IN J.P. NAGAR Opinion of Users & Non-Users Directorate of Urban Land Transport Urban Development Department, Government of Karnataka BMTC, TTMC, B Block, 4th Floor, Shanthinagar, KH Rd, Bangalore- 560027 Office No: 080 22226627, Fax: 080 22226630 Email: [email protected] www.urbantransport.kar.nic.in Introduction Bangalore Metropolitan Transport Corporation (BMTC) with the idea of reviving Bus Day to be more of a programme to improve the level of service of BMTC services than a one-day event, will be conducting Bus Day in neighborhoods of Bangalore and understanding the needs of each neighborhood in the process. With this in view, BMTC approached the Directorate of Urban Land Transport (DULT) to design surveys for users and non-users of BMTC and come up with an analysis method which could be used to analyze the perception and needs of BMTC users as well as non-users to help them shift to its services. Figure 1: People Profiling The categorization of the commuters (BMTC users & non-users)were divided into the following 4 profiles: - People living outside the study area and travelling to the study area for work or education; - People living within the study area and travelling outside the study area for work and education; - People living, working/ studying within the study area, and; - People passing through the study area. Sample Size To identify the demographics of J.P. Nagar area, the ward numbers 177,178,179, 186 and 187 (BBMP wards of the J.P. Nagar area identified) for calculating the study area population. Study area: 9.13 sq. km. (comprising wards 177-179 and 186,187) Population (Census 2011): 2,62,572 (comprising wards 177-179 and 186,187) 1% of the total ward population (of 5 wards) was chosen as the sample size for conducting BMTC user satisfaction survey (1700 numbers). 500 numbers of Non-users were surveyed. Figure 2: Planning Districts from which the chosen Survey Analysis wards are taken (BDA Revised Master Plan 2015) A perception questionnaire was prepared for the users and non-users of BMTC to assess their satisfaction level with the BMTC services and to Ward No: 179 gauge the issues faced by them. The user survey was carried out at the bus stops within J.P.Nagar. The Ward No: 177 feedback received was used to compute the Level of Ward No: 178 Service (LoS) for the neighbourhood of J.P.Nagar on parameters such as Reliability, Comfort & Ward No: 186 convenience, Safety and Staff behaviour. Each Ward No: 187 parameter has a set of questions which are given marks and the respective LoS is computed. The ward level analysis is done as well as analysis of J.P.Nagar as a whole. Figure 3: BBMP Ward Map Objective The surveys were conducted to understand the perception of BMTC users on its current services in J.P. Nagar and also why the current non-users prefer other modes over BMTC to get to or out of J.P.Nagar. The users of BMTC were surveyed at bus stop locations across the 5 wards in J.P.Nagar area. This survey was intended to assess the satisfaction level and to gauge the issues faced by BMTC users. The feedback received has been used to compute the level of service for the neighborhood of J.P.Nagar on parameters such as Reliability, Comfort & Convenience, and Safety & Staff Behavior. The sample size taken for BMTC user satisfaction survey was 1700. The non-users of BMTC were captured at locations such as offices, schools, colleges, parking lots, and commercial complexes, etc. These surveys are intended to assess the needs of non-users on issues related to Comfort, Connectivity, Time, Reliability, Safety and Cost. The findings of this survey will help BMTC understand how it can increase its ridership in the neighborhood and pull non-users of BMTC towards its services. NON-USER ANALYSIS Safety Comfort 16.70% 16.70% Reliability Connectivity 16.70% 16.70% Cost Time 16.70% 16.70% Figure 4: Factors mentioned by Non-users for Figure 5: Location that requires connectivity within J.P. Nagar as NOT using BMTC services per the Non-User perception analysis NON-USER STATISTICS FOR JP NAGAR The non-user respondents were asked to mention the factors that according to them influence their decision to chose other modes of transport over BMTC services. As seen in figure 4, the non-user respondents felt that all the factors (Comfort, Connectivity, Time, Cost, Reliability, and Safety) affects their decision to shift to bus as a mode of transport equally. The connectivity within J.P.Nagar as perceived as lacking by the non-users is shown in figure 5. J.P. NAGAR REPORT CARD Ward-wise Level of Service analysis for J.P. Nagar BMTC USER Ward No: 179 Excellent STATISTICS FOR Ward No: 177 J.P. NAGAR Ward No: 178 Very Good - 30% of the BMTC users in J.P. Nagar were between the age of Ward No: 186 Satisfactory Ward No: 187 24-30 years. Needs - 67% of the trips made, were Improvement work-based trips; followed by 18% for education and 15% for Figure 6: Level of Service mapping for Poor Leisure/ Shopping/ Religious Reliability trips. - 81% of the commuters travel by Ward No: 179 Ward No: 179 BMTC more than 4 days of the week. Ward No: 177 Ward No: 177 - 59% of the commuters were Ward No: 178 Ward No: 178 salaried employees from private sector (includes IT and non-IT Ward No: 186 Ward No: 186 sectors). Ward No: 187 Ward No: 187 - Amongst the BMTC users who responded, 97.5% of them travel by Non-AC services. Figure 7: Level of Service mapping for Figure 8: Level of Service mapping for - 54.5% of the respondents wait Comfort & Convenience Safety & Staff Behaviour for an average of 5-10 minutes at their bus stops. Jayanagar - 86% of the women respondents said they feel safe on board from guruppanapalya eve-teasers and pick-pocketers. Sangam Circle Kadrenhalli BTM Layout Indiragandhi Circle Ilyasnagar Kumaraswamy Layout Fayazabad Banashankari 5th Stage THE LITMUS SCALE ISRO Layout Gaffur Layout Vasanthpura The Directorate of Urban Land Puttenhalli Transport has created an Konankunte Legend assessment tool called the Locations Wards Layered Index To Measure User Chunchagatta Wards Satisfaction (LITMUS) Scale to Bus Route understand the Level of Service Figure 8: Location that requires connectivity within J.P. Nagar as per the of public transport systems user perception analysis through commuter perceptions. Reliability Comfort & Convenience Safety & Staff Behaviour Overall J.P. Nagar score on the LITMUS Scale.