The Warwickshire Directory 2014/15 Adult Care and Support Services Hatton Locks on the Grand Union Canal The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with The Home Care Specialists Do you need a Helping Hand? “We are incredibly fortunate Home care from...30 minutes per to have such dedicated people, like the staff at Helping Hands, caring for week to full time Live-in Care. the vulnerable and the elderly members of the Helping Hands has been providing award winning quality help communities.” at home since 1989. A family run company we apply our local Lisa Carr, Director of The knowledge and 25 years of experience to offer you one to one Great British Care Awards home care that enables you or your loved one to remain at home ds 25th A with compassion and dignity. an nn H iv g e n r i s p a l r e y Our locally based Carers are able to balance independent living H with bespoke care needs by assisting with: 25Years • Housekeeping • Providing a break for an existing • Shopping Carer or family member • Companionship • Personal care • Help getting out and about • Support with continence • Complex nursing-led care • Supporting a hospital discharge If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care. To find out how we can help you, call: 01926 680763 or visit: www.helpinghands.co.uk Contents Welcome from Warwickshire County Council 4 Choices if you cannot live at home 31 One Stop Shops – Warwickshire Direct 4 Extra care housing 31 Areas covered by this Directory 5 Care homes – definitions 32 Support for carers 5 Supported living for people with disabilities 32 Young carers 5 Care homes checklist 33 This Directory’s free helpline 35 Getting out and staying active 6 Day services 6 Social care assessments, support plans Use your local leisure centre 6 and personal budgets 35 Country parks 6 Are you eligible? 35 Library service 7 What is a social care assessment? 36 Travel in Warwickshire 7 Your financial assessment 36 Local charges 38 Your recovery 7 Self-funding advice 39 Being admitted to and leaving hospital 7 Warwickshire reablement service 8 The Warwickshire Association of Care Homes 41 Occupational therapy 8 Changes to the NHS 42 Healthwatch 42 Help to live at home 9 Equipment and adaptations 9 Useful local contacts 42 Meals service 10 Care homes and care homes with nursing 45 Making life easier in your home 11 Warwick & Leamington Spa 45 Home care 15 Nuneaton 48 Independent home care providers 15 Home care agency checklist 17 North Warwickshire 51 Home care providers 19 Rugby 53 Safeguarding adults 25 Stratford-Upon-Avon 55 Health and wellbeing 25 Index 59 Services for people with sensory impairments 25 Mental health 27 Dementia services 27 The end of life care strategy 28 Warwickshire County Council’s distribution of this publication does not constitute their Residential dementia care checklist 29 support or recommendation of any of the products or services advertised or listed ‘Tell Us Once’ service 30 within. All the listings in this publication are supplied by the Care Quality Books on prescription 30 Commission (CQC) and neither Warwickshire County Council nor Care Choices can be held responsible for any errors or omissions. Healthy eating 30 To obtain extra copies of this Directory, free of charge, call Warwickshire County Council on 01926 410410 This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option Alternative formats for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Warwickshire County Council This Directory aims to explain how you can choose the https://apps.warwickshire.gov.uk/SelfSupport. support you need to enjoy the best quality of life for as I hope you find this edition of the Warwickshire long as possible. Directory 2014/15 a must have resource. We can provide information to help you live independently in your own homes, including care in a Wendy Fabbro care home or care home with nursing. Strategic Director, People Group The County Council’s online Warwickshire Directory currently holds a wide range of information for all ages, about local organisations, groups and agencies that provide activities, advice, services and support for you - with more being added all the time. The Warwickshire Directory allows you to search by location, keyword or to browse through the navigation to find what you are looking for. You can find our online Directory at: http://directory.warwickshire.gov.uk Online Self-Support aims to give people who need care full choice and control over the services and support they can access to meet their care needs. The Self-Support website works by using easy-to-use, questionnaires to identify your particular care needs. Based on the identified needs, it then automatically searches the Warwickshire Directory for the relevant information, suppliers, products and services that you may need. You can access Online Self-Support on: One Stop Shops – Warwickshire Direct Warwickshire Direct Alternatively you can telephone our Customer Contact gives you access to Centre on 01926 410410. County Council and Monday to Friday: 8.00am to 8.00pm partner organisations’ Saturday: 9.00am to 4.00pm services. This can be either face-to-face, via telephone or on the internet. Our To find out more about Warwickshire Direct customer service advisers are specially trained in the wide including details of One Stop Shop locations, please range of services and offer to try and resolve your query. To visit our website: www.warwickshire.gov.uk/ speak to someone in person you can access one of our One warwickshiredirect Stop Shops, which are located within the community. With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Polesworth Atherstone Care provider listings by area start on the following pages: Nuneaton Warwick / Leamington Spa Page 45 Bedworth Nuneaton Page 48 North Warwickshire Page 51 Rugby Kenilworth Dunchurch Rugby Page 53 Leamington Spa Stratford-Upon-Avon Page 55 Warwick Southam Alcester County-wide home care providers Page 19 Wellesbourne Stratford-Upon-Avon Bidford-on-Avon Kineton Shipston on Stour Support for carers Carers provide unpaid care by looking after ill, frail or advice, training, support groups and one to one support disabled family members, partners or friends. and a listening ear. Guideposts Carers Support Service Caring can be very rewarding, but it can also can be contacted on 0845 600 9980 or 02476 385888 be isolating and physically and emotionally tiring. or at: www.guidepostswarks.org.uk/home orwww. Warwickshire County Council has commissioned guidepoststrust.org.uk/warwickshire/carers-services/ Guideposts Carers Support Service to provide information, Young carers A young carer is someone under the age of 18 who helps look after someone. The person cared for may be aparent, grandparent, brother, sister, other relative or a close friend. The young carers project (www.warwickshire youngcarers.org.uk) supports children and young people in their caring role through the provision of information, advocacy, practical advice, a range of other support services and emotional support. The project employs experienced, staff who meet with young carers to find out what would best suit their situation. There are regular activity sessions which provide a chance to talk about any issues, or simply just to have a break and some fun. For more information about all carer support services please visit our website: www.warwickshire.gov.uk/ carers or call 01926 410410. Visit www.carechoices.co.uk for further assistance with your search for care 5 Getting out and staying active Day services Our aim is to involve people more in their local Studley Hub community, moving away from large, building-based Studley Village Hall, Studley B80 7HJ centres to enable customers and carers to have access to a Hub Adviser: Trevor Underwood broader range of activities. You can find more information Email: [email protected] about local organisations, groups and agencies that Tel: 01527 854489 provide day activities and services by looking on: Stratford-Upon-Avon Hub • our online Warwickshire directory https://directory. Stratford Cricket Club warwickshire.gov.uk; Swan’s Nest Lane, Stratford-Upon-Avon CV37 7LS Hub Adviser: Jessica Tunley • the Care Choices website: www.carechoices.co.uk; and Email: [email protected] • the Yellow Pages – particularly under charitable, Tel (mobile): 07436 800956 voluntary and social services and welfare organisations. Leamington Spa Hub If you are a person with a learning disability, you can visit Leamington Spa Town Hall one of our six Community Hubs, located at: The Parade, Leamington Spa CV32 4AT Hub Adviser: Donna Davies Atherstone Hub Email: [email protected] 106 Long Street, Atherstone CV9 1AN Tel (mobile): 07436 800954 Hub Adviser: Maxine Bennett Email: [email protected] Tel: 07436 034502 Nuneaton Hub Powell House, Church Street, Nuneaton CV11 4DS Email: [email protected] Tel: 02476 349561 Rugby Hub 35-37 Albert Street, Rugby CV21 2SG Email: [email protected] Tel: 01788 536247 Use your local leisure centre To find your local leisure centre, please see your local Rugby Borough Council district or borough council’s website.