10-Year Strategic Plan 2015 Strategic Plan 2015—2025 Tables of Contents EXECUTIVE SUMMARY .............................................................................2 GUIDING PRINCIPLES ................................................................................... 3 MISSION, VISION & VALUES ....................................................................... 3 FOUNDATION FOR THE FUTURE .................................................................. 4 METROLINK MOVING FORWARD ................................................................. 4 Recommendations .......................................................................................... 4 CONCLUSION ............................................................................................. 4 STRATEGIC PLAN PURPOSE ....................................................................10 SYSTEM OVERVIEW ...............................................................................12 THE METROLINK SYSTEM ............................................................................ 12 THE ORGANIZATION ................................................................................. 13 TRANSITIONS FOR METROLINK ..............................................................16 SERVICE GROWTH ..................................................................................... 16 A CHANGING DEMOGRAPHIC AND PASSENGER BASE ............................. 17 EVOLVING REGIONAL GROWTH AND TRAVEL PATTERNS ........................... 18 REACHING SYSTEM CAPACITY ................................................................... 20 AGING NETWORK AND INFRASTRUCTURE ................................................ 21 SAFETY ..................................................................................................... 22 GOVERNANCE .......................................................................................... 23 FUNDING ................................................................................................. 25 METROLINK MOVING FORWARD ...........................................................28 LISTENING TO THE CUSTOMERS ................................................................ 28 Public Outreach and Input ............................................................................. 28 MISSION, VISION & VALUES ...................................................................... 34 A STRATEGY IN TWO PARTS ...................................................................36 METROLINK STRATEGY – PART I .................................................................. 36 Focus on Strengthening the Core of SCRRA ...................................................... 36 Goal 1: Ensure a Safe Operating Environment ................................................. 37 Goal 2: Maintain Fiscal Sustainability ............................................................. 37 Goal 3: Invest in People and Assets ................................................................ 38 Goal 4: Retain and Grow Ridership ................................................................ 40 Goal 5: Increase Regional Mobility ................................................................. 41 Goal 6: Improve Communications to Customers and Stakeholders ...................... 41 Goal 7: Improve Organizational Efficiency ...................................................... 42 METROLINK STRATEGY – PART II ................................................................ 43 Accommodating Growth and Reaching Markets .............................................. 43 Service Growth Scenarios .............................................................................. 43 Southern California Regional Interconnector Project ......................................... 44 Projected Growth .......................................................................................... 44 Projected Ridership ....................................................................................... 51 Estimated Parking Demand ........................................................................... 52 Asset Management Plan ............................................................................... 55 Summary of Capital Costs ............................................................................ 57 THE FUTURE OF METROLINK ..................................................................60 MEASURING OUR PROGRESS .................................................................... 60 WHAT IS ACHIEVABLE BY 2020? ................................................................. 64 List of Tables and Figures Table E.1: Goals, Strategies, and Metrics ...................................................................................................................5 Table 1: Summary of Potential 2025 Weekday Growth by Scenario (Total Trains) .........................................................44 Table 2: Summary of Potential 2025 Weekend Growth by Scenario (Total Trains) ........................................................45 Table 3: Track Capacity Investment Projects .............................................................................................................47 Table 4: Track Capacity Improvement Priorities .........................................................................................................48 Table 6: Metrolink Average Daily Ridership Growth By Line .........................................................................................52 Table 7: Projected Parking Demand by County ..........................................................................................................53 Table 8: Total Estimated Operating Expenditure (2015 $)*........................................................................................54 Table 9: Estimated Member Agency Net Subsidy (2015 $)* .....................................................................................54 Table 10: Growth by Train Mile (2015 $) ...............................................................................................................55 Table 11: Preliminary Unconstrained 10-Year Capital Rehabilitation Cost Estimate Totals from TERM Lite* ($ Millions) ........................................................................................................................................56 Table 12: Track Capacity Improvement Cost Estimates (2014 $) ................................................................................57 Table 13: Goals, Strategies, and Metrics ..................................................................................................................61 Figure 1: Strategic Plan Drives Budget and Performance ............................................................................................10 Figure 2: Average Weekday Ridership Compared to Other Commuter Rail Systems (2013) .............................................12 Figure 3: The Metrolink System .............................................................................................................................13 Figure 4: Metrolink Organization for the Office of CEO ...............................................................................................14 Figure 5: Ridership Growth (1993-2015) ...............................................................................................................16 Figure 6: Growth in Annual Train Miles (1993-2015) ...............................................................................................17 Figure 7: Percent Ridership by Income Class (Households (HHs) less than $50K) ..........................................................17 Figure 8: Net Change to Work Catchment Areas from All Home Catchment Areas . (All Purposes, Commuter Rail 2010-2035) .............................................................................................................18 Figure 9: Net Change to Home Catchment Areas from All Work Destination Areas (All Purposes, Commuter Rail 2010-2035) ...............................................................................................19 Figure 10: Existing Metrolink Network Line Capacity Constraints .................................................................................20 Figure 11: Cause of Train Delays (2005-2013) .......................................................................................................21 Figure 12: Causes of Low On-Time Performance and Reliability ...................................................................................22 Figure 13: Topics Explored by the Governance Ad-Hoc Committee ................................................................................24 Figure 14: Cloud Diagrams Representing Customer Desires for Focus (2015-2025) .......................................................29 Figure 16: FOCUS SWOT Analysis Summary ............................................................................................................32 Figure 17: CONNECTIVITY SWOT Analysis Summary .................................................................................................33 Figure 18: COLLABORATION SWOT Analysis Summary ...............................................................................................33 Figure 19: TRANSPARENCY SWOT Analysis Summary ................................................................................................34 Figure 20: Operating Cost Growth (FY04-14) ..........................................................................................................37