Products & Prices SkyBest TV 39 NFL Network* 186 MSNBC* Cinemax Digital Packages Channel Line-up 40 FOX Sports 1* 192 BBC America* 310 Cinemax* Digital Basic Package - $27/mo. 48 Tennis Channel* 193 BBC World News* 311 ActionMax* 49 ACC Network* 201 MyDestination.TV* 93 Channels Digital Basic 312 MoreMax* 50 Golf Channel* 209 Great American 313 ThrillerMax* Includes 50 Digital Music Channels 1 SkyZhone HD* 51 Olympic Channel* Country* 314 MovieMax* 2 TBN* Basic Service is required to receive any other SkyBest 52 NBC Sports Network* 216 Comedy.TV* 315 5StarMax* 3 WBTV - CBS* 2020 SkyBest TV TV service. 53 Outdoor Channel* 220 The Hillsong Channel 4 WUNL - PBS* 316 OuterMax* 55 RFD TV* 221 POSITIV TV Annual Notification Information Digital Plus Package - $79/mo. 7 WXII - NBC* 61 Freeform* 222 Smile of a Child Alleghany County in 171 Channels 8 WGHP - FOX* Showtime/TMC/FLIX 64 Disney Channel* 1148 HD Net Movies** 9 WSOC - ABC* 320 Showtime* North Carolina - Residential Includes Basic Programming 65 Disney XD* 1149 AXS TV** 11 WCCB - CW* 321 Showtime Extreme* 69 Cartoon Network* PO Box 759 Digital Premier Package - $84/mo. 15 WAXN - IND* 322 Showtime Family Zone* 70 Boomerang 195 Channels 17 WETP - PBS* 323 Showtime Next* West Jefferson, NC 28694 80 Discovery Family Includes Basic and Plus Programming 20 AppTV* Digital Premier 324 Showtime Showcase* 1-800-759-2226 Channel* 21 Alleghany Community TV 41 FOX Sports 2* 325 Showtime Too* 82 The Science Channel* www.SkyBest.com Premium Movie Paks 22 Northwestern NC TV 44 FOX Sports Atlantic 326 Showtime Women* 83 Destination America* 23 The Education Channel 45 FOX Sports Central 327 Showtime Beyond* HBO – (Includes 6 Channels) $19/mo. 84 Investigation Discovery* 56 Shop HQ 46 FOX Sports Pacific 330 The Movie Channel* The 1992 Cable Act requires the following annual 85 OWN (Oprah Winfrey Cinemax – (Includes 7 Channels) $17/mo. 72 UNC EX 47 SEC Network* 331 The Movie Channel Xtra* Network) notification of customer service standards. 73 North Carolina Channel 54 The Sportsman Showtime/TMC/FLIX – 90 Discovery Channel* 335 FLIX* 74 Rootle Channel* (Includes 11 Channels) $19/mo. 91 The Learning Channel* Resolution of Complaints and Inquiries 93 PBS Kids 57 The Cowboy Channel* 92 National Geographic* STARZ/ENCORE If you have a complaint about your television ser- 94 Create PBS 58 Pursuit Channel* STARZ/ENCORE – (Incl. 12 Channels) $18/mo. 99 Nat Geo Wild* 350 Starz* 122 HSN 59 Up* vice, you should first contact SkyBest TV customer 100 Animal Planet* 351 Starz Cinema* 187 C-SPAN 63 Disney Jr.* service by visiting www.skybest.com, emailing HD Channels 101 History* 352 Starz Kids & Family* 188 C-SPAN2 78 Pets.TV* HD Access - $5/mo. 106 GSN* 353 Starz Edge* [email protected], or by calling 1-800-759- 224 WLFG (Living Faith) 86 Outside TV* (Includes HD Channels within your subscribed 110 HGTV* 354 Starz in Black* 2226. You can also visit one of our customer 226 INSP 109 DIY (Do-It-Yourself)* Standard-Definition Package) 111 Travel Channel* 360 Starz Encore* 227 SBN 113 Recipe.TV* centers listed below. Our customer centers are 112 Food Network* 361 Starz Encore Action* 230 QVC 114 FYI* 115 LMN* 362 Starz Encore Black* open Monday – Friday from 8 a.m. to 5 p.m. If Standard Set-Top Box $ 3.95/mo. 233 Jewelry TV 132 Hallmark Drama* 116 Lifetime* 363 Starz Encore Classic* your complaint is not resolved satisfactorily by DVR Set-Top Box (1 Terabyte (TB)) $ 8.95/mo. 240 Telemundo 140 Turner Classic Movies* 120 Lifetime Real Women 364 Starz Encore Suspense* Whole Home DVR $ 5.00/mo. 259 LAFF TV 142 FX Movie Channel SkyBest TV’s customer service department, you 121 Oxygen* 365 Starz Encore Westerns* 261 Me-TV 158 Fusion* may contact the Consumer Protection Division 123 E!* 366 Starz Encore Family* NFL RedZone $Varies 262 Antenna TV 159 Viceland* 126 Discovery Life Channel* of the Attorney General’s Office of the State of 264 Bounce TV 206 ES.TV* 128 WeTV* North Carolina at 877-566-7226 (toll-free inside Broadcast TV fee $12/mo. 265 GRIT TV 225 Daystar 129 Hallmark* 266 Start TV 228 EWTN *Channels also offered with NC) or 919-716-6000. 130 Hallmark Movies & Cable TV Installation & Miscellaneous Charges 271 Court TV 229 Living Faith Network HD Access. Mysteries* Installation fee $150.00 272 DABL **HD Access channels only. West Jefferson Smart Home 131 AMC* Returned check fee $ 25.00 273 Circle TV ***Must subscribe to Digital 138 IFC* A la carte 1060 Mount Jefferson Rd Non-pay reconnect fee $ 20.00 660 WCOK Plus or Premier programming 139 Sundance 43 NFL RedZone*/*** West Jefferson, NC 28694 Reconnect fee $ 40.00 669 WMIT - The Light FM to order. 150 American Heroes Move service fee $ 40.00 680 WKSK 336-877-1350 (Ashe) Channel* 690 WMCT Channel line-ups subject to Seasonal reactivation fee $ 40.00 153 TruTV* 694 WWLV - K-LOVE Digital Music Channels change. Sparta Customer Center Early termination fee $ 95.00 154 Cars.TV* 1155 MotorTrend** can be found between 199 Grayson Street HDMI Cable $ 10.00 156 Syfy* Optical Audio Link Cable $ 4.95 601 & 650. Sparta, NC 28675 161 Bravo* TO RECEIVE HD ACCESS, Tripp Lite Power Strip $ 9.95 Digital Plus 169 WGN America* 336-372-1350 (Alleghany) Additional ADB Remote Control $ 19.95 25 The Weather Channel* 170 TBS* YOU WILL NEED: 26 SkyBest Local Weather Premium Movie Paks • An HD Television Boone Customer Center Standard set-top box replacement fee $105.00 171 USA Network* • An HDMI cable or component DVR set-top box replacement fee $220.00 30 FOX Sports Southeast* 172 TNT* HBO 31 ESPN* cables 217 Wilson Drive Service visit to upgrade or exchange set-top box 174 FXX* 300 HBO* • HD Access through SkyBest TV 32 ESPN 2* Boone, NC 28607 First set-top box $ 30.00 175 FX* 301 HBO Comedy* 33 ESPN Classic 302 HBO Family* 828-963-1350 (Watauga) Each additional set-top box $ 15.00 176 A&E* 34 ESPNews* 180 CNN* 303 HBO 2* Rates are subject to change. Some restrictions may apply. 35 ESPN U* 182 HLN* 304 HBO Signature* Banner Elk Customer Center Prices do not include applicable taxes and fees. 36 FOX Sports Carolinas* 183 FOX News Channel* 305 HBO Zone* 20 High Country Square, Hwy 184 *If a service visit is required to reconnect service, additional 37 MASN* 184 FOX Business Network* 38 MASN 2* Banner Elk, NC 28604 fees may apply. 185 CNBC* 828-898-1350 (Avery) stc-142487 Your Bill system and do not require fiber construction to the premises. or from sources other than SkyBest TV such as retail outlets. You have the option of removing, repairing, rearranging or SkyBest, like most communications companies, bills one Appointments for installations, service calls and other instal- You are encouraged to contact SkyBest to inquire about maintaining the inside wiring yourself or hiring a qualified month in advance. Therefore, any change in services will lation activities are scheduled in four-hour work windows whether a particular remote control unit would be compat- outside contractor to do the work for you. It is extremely be reflected on the next month’s bill. The first bill you during normal business hours. We cannot cancel a service ible with your equipment. Please note that customer-owned important that only high quality home wiring materials be receive after initial installation or after you make service call after the close of business on the day prior to the sched- remote control units might not be functional with SkyBest TV used and that these materials are properly installed to main- changes to your account will contain prorated charges in uled service appointment. set-top boxes. We will help you determine, to the best of our tain signal quality in compliance with FCC technical regula- addition to your regular monthly charge. The prorated knowledge, whether or not the remote you have will work with tions. If you choose to install, replace or repair wiring or hire Excluding conditions beyond our control, such as natural charges will appear on your bill under the Video Service – our equipment. We cannot guarantee we will have informa- a third-party contractor to do it for you, we will be happy to disasters, power outages, civil disturbances, and severe or Non-recurring charges section. You will receive your bill on tion regarding a particular remote you may have in your pos- furnish at cost the necessary wiring and connector that will unusual weather conditions, technicians will begin working approximately the same date each month. session. We will, in good faith, keep a list of remotes that we meet required technical standards, or provide you with a on service interruptions promptly or no later than 24 hours know do work with our system. list of technical specifications for the equipment should you To avoid delinquency, full payment of the amount due after the interruption becomes known. Service interruptions choose to purchase it elsewhere. Please note, however, that must be received by the due date printed on the bill. If are defined as the loss of picture or sound on one or more Television Picture Quality in the event of improper materials or improper installation your service is disconnected for nonpayment there will be channels. We begin work to correct most service problems Upon experiencing problems with the quality of television causing signal degradation, we may be required under a $20 reconnect fee added to your next bill. There is a $25 the next business day after being notified of a problem.