Blackwood Health Centre APPOINTMENTS You can telephone the practice, from 9am to make an appointment with a Nurse or GP. We participate in advanced access scheme which requires all patients requesting an appointment to be seen within 48 Hours. Please arrive at least five minutes earlier. By March 2015 all patients at the practice shall be able to Book appointments, order repeat prescriptions and view their records on line. This is called Patient Access - please ask reception for your PIN. Your consultation time is 10 minutes to discuss 1 problem, we offer extended hours on Tuesday evening to accommodate patients that cannot get to the surgery during normal surgery hours. TELEPHONES Blackwood Road Our lines are open from 09:00 -13:00 and 14:00-18:30 (Excluding Streetly Thursday afternoons). The lines are quieter after 11am therefore if Sutton Coldfield the call is not urgent or you do not require an appointment you may B74 3PL wish to call after 11am. Web: www.blackwoodhealthcentre.com SERVICES Email: The practice offers a full range of General Practice Medical Services [email protected] which include: Surgery Times AM Family planning advice, Condom scheme, Asthma, Diabetes, COPD, Monday-Friday: Epiliepsy, Learning Disabilities, Travel advice and vaccines, CHD, flu 09:30 – 12:30 clinics, antenatal, and more please call for an appointment. ALL CLOSED FOR LUNCH: patients who suffer with a medical condition such as Diabetes, 13:00 – 14:00 Asthma, Mental Health, COPD etc will be required to have an annual Surgery Times PM check with the nurse. PATIENTS who are aged from 40-74 who DO Monday, Wednesday, Friday: NOT have any medical conditions are entitled to a free NHS health 15:30 – 17:30 check up. Please call the surgery for an appointment. Tuesday 15:30 – 17:30 and 17:30:19:30 MEDICAL REPORTS AND EXAMINATIONS Thursday PM Fees are nearly always payable for medical services not covered by CLOSED the NHS please see a list of fees in reception, (these fees follow BMA recommendations). This applies to completion of forms, reports and The Practice Team examinations outside the NHS. Doctors HOME VISITS Dr Andrew Thornett Requests for home visits should be made before 10am wherever Dr Subhashini Batra possible. The GP will call you back to ascertain whether you require Practice Manager an home visit, prescription, emergency attendance to the practice or Kerry Haldron an home visit. Practice Nurses REPEAT PRESCRIBING Teresa McCallum Requests for prescriptions should be made by ticking the required Kelly Buckle items on the side of your prescription form and placing it in the Phlebotomists prescription box situated in the hallway. 48 HOURS NOTICE is Harriet Moles required. You can arrange for a pharmacy of your choice to collect Sam Phelps them for you and the items will be ready for collection at the Administration pharmacy, some offer a home delivery service. You can also order Sandra Warner your prescriptions online (only regular repeat medication)via Harriet Moles patient access, ask reception for your PIN. You can send your Procurement Officer request via post with a SAE if you wish it to be posted back to you, Ean Ean Thornett however you will need to allow more time for this to be processed – Secretary which can take up to a week (Bank Holidays) We don’t offer this Sandra White service over the telephone unless there is a prior arrangement in Senior Receptionist place with the GP (Patient Housebound). Lindsey Holland COMPLAINTS AND COMMENTS Receptionists We constantly strive to improve our services. Any comments or Karen Durrant suggestions can be made in person via an appointment (attendance Sam Phelps at the PRG Meetings) or in writing to the Practice Manager. We are Kendall Baker always happy to hear your views. OTHER STAFF CONFIDENTIALITY AND ACCES TO PATIENT INFORMATION NHS England employ Health visitors, school nurses, community As part of its commitment to patient care, Blackwood Health Centre midwife, community psychiatrist etc who operate from the same has to record personal information. This is to ensure you get proper premises. NEW PATIENTS care and treatment. The information kept by us may contain New patients may apply at reception and complete a new patient personal details such as your name, address, and telephone registration form. When applying you must bring along a medical numbers as well as contact details of persons related to you. Your card if you have one, photographic identification in the form of a passport, driving licence, NHS card etc and a household bill with medical records contain information about your health as we record your current address. them every time you visit us. All staff at the practice are bound by NAMED GP Your named GP is Dr Andrew Thornett the Confidentiality Code of Conduct. YOUR RIGHTS AND RESPONSIBILITIES Informed choice You have the right to chose your GP practice and to be Access to health services You have the right to receive NHS services free of charge, accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of apart from certain limited exceptions sanctioned by those reasons Parliament You have the right to express a preference for using a You have the right to access NHS services. You will not be particular doctor within your GP practice and for the practice refused access on unreasonable grounds You have the right to expect your local NHS to assess the to try to comply You have the right to make choices about your NHS care health requirements of the local community and to and to information to support these choices. The options commission and put in place the services to meet those available to you will develop over time and depend on your needs as considered necessary You have the right in certain circumstances to go to other individual needs European Economic Area countries or Switzerland for Complaint and redress treatment which would be available to you through your You have the right to have any complaint you make about NHS commissioner NHS services dealt with efficiently and to have it properly You have the right not to be unlawfully discriminated investigated against in the provision of NHS services including on You have the right to know the outcome of any grounds of gender, race, religion or belief, sexual investigation into your complaint orientation, disability (including learning disability or mental You have the right to take your complaint to the illness) or age independent Health Service Ombudsman if you are not satisifed with the way your complaint has been dealt with Quality and care You have the right to be treated with a professional by the NHS You have the right to make a claim for judicial review if standard of care, by appropriately qualified and experienced you think you have been directly affected by an unlawful act staff, in a properly approved or registered organisation that or decision of an NHS body meets the required levels of safety and quality You have the right to compensation wqhere you have You have a right to expect NHS organisations to monitor, been harmed by negligent treatment and make efforts to improve, the quality of healthcare they commission or provide Your responsibilities You have the right to drugs and treatments recommended You should recognise that you can make a significant by NICE for use in the NHS if your doctor says they are contribution to your own and your family's good health and clinically appropriate for you well-being and take some personal responsbility for it You should register with a GP - the main point of access Nationally approved treatments, drugs and programmes You have the right to drugs and treatments recommended for NHS care You should treat NHS staff and other patients with respect and recognise that causing a nuisance or by NICE for use in the NHS if your doctor says they are disturbance on NHS premises could result in a prosecution clinically appropriate for you You should provide accurate information about your You have a right to expect local decisions on funding of health, condition and status other drugs and treatments to be made rationally following You should keep appointments or cancel within reasonable a proper consideration of the evidence. If the local NHS time. Receiving treatment within a maximum waiting tim decides not to fund a drug or treatment you and your may be compromises unless you do You should follow the doctor feel would be right for you, they will explain that course of treatment which you have agreed and talk to your decision to you You have the right to receive the vaccinations that the clinician if you find this difficult You should participate in important public health Joint Committee on Vaccinations and immunisation programmes such as vaccination recommends that you should receive under and NHS- provided national immunisation programme You should ensure that those closest to you are aware of your wishes about organ donation You should give feedback - both positive and negative - about the treatment and care you have received including any adverse reactions you may have had PATIENT PARTICIPATION GROUP The PPG helps the practice to improve the services available to patients and provide health information events to provide the latest information on medical conditions. The Group hold regular meetings at the surgery and we are looking for new members to join please ask for further information at reception or email us at [email protected] and we will email you details of the group and its meetings. If you are unable to attend the meeting you can be a virtual member of the group where you can contribute by email.