Jessop Wing Celebrates Sheffield Families P20 STH goes green P14 £16m invested in new laboratories P24 Summer 2010 Contents 6 Welcome everyone, to the summer edition of Link... I hope you have all been enjoying the summer sunshine now that it is finally making an appearance. Whatever the weather, this edition of Link includes a range of summery topics 5 7 to brighten up your day - from holiday health advice, to picnics in the park to a recipe to spice up your BBQ’s. The magazine also includes regular features such as ‘Dr Rob’s Bug Column’ which offers advice on avoiding holiday disease - Legionnaires and also ‘Getting to Know you’ in which Mr Jonathan Chan talks about his rewarding career in Ophthalmology. I would like to take this opportunity to congratulate you all on the excellent results of the inpatient survey which you can read about further on page 3. Thanks to your hard work, we are once again in the top 20 per cent of 15 16 Hospitals for good privacy and dignity, quality care and high standards 4-5 Listening and responding to patients 16 Getting to Know you Mr Jonathan Chan, of cleanliness. 6 Patient helps raise awareness for Consultant Ophthalmologist ‘Osteoporosis in Men’ 17 E - Learning I would also like to thank all those who nominated colleagues for this year’s 7 New travel clinic gives free advice 18-19 Long service achievements thank you awards which I’m sure will be 8 Top prize for ‘intelligent-care’ system to 20-21 Sheffield celebrates breastfeeding yet another fabulous evening. help patients 22-23 Ready for a challenge – the 9 Cash boost for A&E relative’s room Best wishes Sheffield Hospitals Charitable Trust 10-11 World Hepatitis Day 2010 fundraising team 12-13 Son’s gift of life brings comfort to grieving Sheffield family 24 Investing in patient care 14 Dr Rob’s Bug Column 25 Link Lifestyle Sir Andrew Cash 15 ‘What’ve you been up to?’ 26 Clinical Directors take up their posts Chief Executive Page 2 • Link - Summer 2010 National survey shows our patients rate care among the best in the country Patient Joan Willers and Sister Alison Wait Good privacy and dignity, Sheffield Teaching Hospitals Joan Willers, aged 80, from Hospitals in Sheffield and I’ve quality care and high in the top 20% of the UK’s Darnall in Sheffield is just one always had good care. This time patient who believes the care I’ve come in to have an operation standards of cleanliness are best performing hospitals - she received after having a knee on my knee and all the nurses just some of the reasons according to the Annual NHS replacement was second to none. have been lovely and the ward is why patients have placed patient survey. “I’ve been in and out of always immaculate.” Our Hospitals were rated in the top 20% of hospitals for overall experience as well as in the following categories: • Availability of hand gels for patients and visitors to use • Doctors answering important questions in a way patients could understand • Patients having confidence and trust in their doctors/nurses • Treating patients with respect and dignity • Having enough nurses on duty • Being given information and having the opportunity to talk to doctors/nurses • Doctors and nurses working well together • Having a member of staff to answer questions about operation / procedure • Family / friends being given enough information “I’ve come • Patients not feeling the need to complain about their care in to have an operation on my knee all the nurses have been lovely and the ward is immaculate.” Page 3 • Link - Summer 2010 Listening and responding to our patients in order to improve the overall patient experience. The department works to ensure that systems are in place for listening, responding to and learning from the views and insights of patients, both good and bad, and to ensure that patients are involved in planning, evaluating and improving the quality of our services. Alan Smith, Deputy Patient Partnership Manager, said: “The experience of patients is based upon how they and Alan Smith, Patient their families feel about their care and Services Manager support. It is important to understand that a patient’s experience starts before Patient feedback and patient they actually arrive at hospital. It will experience have an increasingly be related to their experience of being high profile across the NHS. This is referred to us, making an appointment, reflected in some of the excellent their journey to the hospital, and their work going on in the Trust aiming expectations based on what they to capture patient feedback and have heard about us from friends and improve the patient experience. relatives and also the media. Against this The Trust’s Patient Partnership background of considerations, patients Department has recently restructured in then have views on their consultation, response to new national guidelines and advice and treatment.” expectations covering issues related to patient experience including complaints, Anna Firth, Patient Partnership national patient surveys and patient and Manager, said: public involvement. “Complaints and compliments are Our team of Patient Partnership staff also important sources of information lead and coordinate a number of patient experience initiatives, as well as providing about the experience of our patients”. A advice and support to staff across the new leaflet encouraging people to give Trust. The key focus of their work is to us their comments is also available in all seek feedback from patients and families wards and departments. The “Tell us An individual patients experience is influenced at every stage of a care pathway by every member of staff they come across. To find out what patients think, the team use a variety of methods to capture patient feedback. These include: • The Frequent Feedback patient surveys which involve a team of trained Trust volunteers who interview patients each week using electronic hand held devices. • The programme of National Patient Surveys, which is coordinated by the Care Quality Commission (CQC) and is carried out within every NHS provider Trust each year. • Website feedback including NHS Choices and Patient Opinion. • Mystery Shopping. This is a new initiative in which a team of Trust volunteers has been carrying out assessments in wards, outpatient departments and reception areas to try to look at services through the eyes of patients and feed back to staff on what they find. 8. Hera 9. 1979 10. 5% 10. 1979 9. Hera 8. Mexico 7. Will A 6. Zorro 5. Geldof Bob 4. Halliwell Geri 3. Euro 2. Service Air Special 1. The Harder Stuff Harder The Easy and Nice Quiz Time Answers: Time Quiz Page 4 • Link - Summer 2010 Brain Injury Service saves Listening and responding to our patients Ex-Grave Digger’s Life Patient Harry Coleshill with wife Karina what you think” leaflet explains should be returned to the Patient how to make a complaint or Partnership Department. compliment to us either in writing, The Department aims to over the telephone or via email share all information received and outlines what happens when about issues raised in complaints we receive a complaint. and compliments so that we The leaflet also provides the can ensure we learn from the opportunity for patients and outcome of any investigations and visitors to give suggestions for so that staff receive appropriate service improvements or positive recognition when their efforts feedback. The leaflet invites have been particularly appreciated. patients and visitors to hand their The new information leaflet completed feedback forms in to will also be accompanied by new any member of staff or to post “You said…We did” posters, them in the comments boxes to let patients and visitors know located in the main reception about service improvements which areas of each of our hospitals. All have happened as a result of a completed forms handed to staff complaint or suggestion.” A new Patient Services Team The newly formed Patient will deal with questions, team A retired grave digger who the different skills of specialists Services Team (PST) has replaced enquiries and straight forward suffered a severe head injury to provide a gold standard of the Patient Advice and Liaison low risk concerns there and then after a fall is back at home treatment to patients suffering Service (PALS) and provides a point in order to provide a speedy and thanks to a new brain injury head injuries. of contact for patients who have efficient service to callers. They can service developed at Sheffield Harry is now enjoying the a concern but don’t know which also offer advice and guidance to Teaching Hospitals. summer and the rest of his member of staff or department to any member of staff who is trying Harry Coleshill, 69, banged his retirement after weeks of raise it with, or who feel that they to provide direct support to a head after slipping on ice when rehabilitation and treatment need to speak to someone outside patient or relative with a concern.” he was putting something in the which has included an intensive of the department or ward to The Patient Services Team can dustbin at his home in Darnall. programme of physiotherapy, which their concern relates. be contacted by patients Monday He was taken to the Northern occupational therapy and Sue Butler, Director of Patient General Hospital for treatment speech therapy. Services, explained: “Our Team are – Friday 9am - 5pm where medical staff originally He said: “I only went to put the knowledgeable and experienced telephone on 0114 271 2400, feared his injuries were so bad that bins out and the next thing I knew in handling patients’ concerns via email on [email protected] they would prove fatal.